Klara

Pros: It was easy to clearly communicate regardless of platform.

Cons: I have noticed some sign in issues but they were easy to fix

Pros: It is really easy to use, I like that i can see all conversations with patients.

Cons: some times it will be sent to all employees

Pros: I like the way we can text through the patient's chart.

Cons: There isn't really nothing I don't like about Klara; I think you could add a drop down for insurance is not in network with our practice.

Pros: Everything!! Patients can leave voicemail or texts. The dictation of the voicemails are pretty spot on or at least I can make out what the message is. I love the fact it is HIPAA compliant for us to do our Telehealth video calls and send and receive documents from patients.

Cons: I don't have any "cons" about KLARA. I feel every practice should incorporate this system.

Pros: Very effective my of communicating with patients and avoids phone calls which saves me a lot of time.

Cons: Sometimes it is hard to find the patients, but it works well when I use the patient's medical record #

Pros: I enjoy how they provide patients with the ability to communicate via when its convenient for the patient

Cons: It is difficult to transfer information correctly

Pros: Being able to see when and or if patient's read our messages that we send out. Makes 1 on 1 conversation make easier.

Cons: Easy way to duplicate patients, unable to combine patient conversation

Pros: Facil manera de comunicarse con los pacientesd o clientes

Cons: No eh visto algo negativo por parte de la aplicacion

Pros: User friendly, easy, patients like it, love the templates.

Cons: I love it, noting that I can say that I don't love

Pros: Messages from patients come straight to our inbox and its easier for patients to reach us in regards to any questions or concerns. Or if they need to request any prescription refills.

Cons: Patients tend to opt out due to the frequent reminders. There should be an easier way for patients to choose reminder notifications without being annoyed.

Pros: Completely solved the phone call traffic problem that we had in the office. Most patients like having a way to leave a message that isn't complex. It also puts voicemails in there too, so we can still see messages from people who are not online.

Cons: They recently changed the way documents are viewed online. So, from my experience, some people who are using mobile devices have difficulty viewing attachments.

Pros: I FELT LIKE IT WAS EASY TO USE AND COVINETNT

Cons: HAD TO SWITCH BETWEEN WINDOWS TO USE ALONGSIDE OUR PROGRAMS

Pros: I love how quickly and easy it is to access. The app is fabulous! Love how it easily connects me to my providers.

Cons: I cannot view when my next appointment is on the app.

Pros: I LIKE THAT IT EASY TO GET PATIENT INFO AND SEND MESSAGES TO PARENT.

Cons: I really don't have any complaints about klara.

Pros: Easy to use for patients and staff. Time on phone has decreased with ease of using chat function.

Cons: some limitations such as being able to list the day of the week in the reminder. Also, cannot block certain patients from using online scheduler like previous program could.

Pros: That I can see my messages right away and not have to listen to the messages. So I can take care of the message quickly I also like that I can copy and paste the message and put it in there charts.

Cons: there was nothing I do not like about it.

Pros: The convenience of Klara to confirm or cancel appointments.

Cons: Sometimes the patient pushes the wrong button and their appointment gets cancelled and then they come in with no appointment. But I don't think Klara is necessarily responsible for that. It's operator error.

Pros: Easily reach your patients without disrupting their day and you can see that they have read the message.

Cons: Not being able to message land lines. It would be nice to have a way to message land lines with a computer (Ai) to call and relay the message for us.

Pros: Realtime update on the message whether it is seen or not.

Cons: None so far. Experience with Klara is great

Pros: quick and convienent for our patients, also video access

Cons: times when it goes done, just takes time to recover

Pros: patient communication in a timely manner

Cons: too many messages sometimes patients would get annoyed at notifications

Pros: I appreciate the convenience of having the option to text or call, sending/receiving forms and pics.

Cons: The complexity of merging charts is sometimes a challenge especially when you are new to klara. Sometimes it is difficult to link patients and they sometimes don't show up in searches. That could be an internal office issue though.