rezStream

Pros: Their reservation software has been a tremendous improvement to our daily operational processes. The ease of creating bookings, running reports and sending communications is wonderful. The ability for guests to book their own reservations online has been a big win too.

Cons: We would love an integration with Quickbooks. The expanded reporting is good and we appreciate that they continue to make improvements and welcome user requests.

Pros: Their Customer Support is above and beyond. Very responsive and always able to provide a solution to any issue or question.

Cons: Sales report that displayed pie charts does not exist anymore. That was very helpful for my sales meetings. It would be great to get the pie/bar charts back.

Pros: Just enough structure and reporting capabilities; great price for service provided; ease of use for any user.

Cons: There is nothing not to like absolutely a flawless product. Love the payment processing integration .

Pros: I have been using rezStream for about 6 years now and I love the ease of use, the layout, the abilities to control certain aspects of reservations. Overall this is the best platform that I have used for our cabin rentals.

Cons: I least liked figuring out separating group reservations. I wish there was a easier way to get someone completely separate.

Pros: They have always been very helpful for many years. Good response and will to be helpful, on each occasion .

Cons: Not anything, I enjoy dealing with them. They treat me like a friend and want make sure I am satisfied .

Pros: Its Very efficient! What I liked most about rezStream was how intuitive and user-friendly the system was. It made daily tasks like reservations, check-ins, and reporting much smoother. The support team was also incredibly responsive and helpful whenever we had questions or needed assistance

Cons: Can't add a pet fee to Reservation as a new booking. While rezStream was generally very effective, there were a few limitations—especially in customization options for reports and guest communications. Some features felt a bit rigid, and it would have been helpful to have more flexibility or integrations with other tools we use regularly.

Pros: Communication and responsiveness. People oriented vs. being a number. Capable product at reasonable cost vs. Cloudbeds.

Cons: Minor issue - would be good to get itinerary of onboarding process/training ahead of time

Pros: We have been very pleased with RezStream ever since we found them at a trade show. They walked us through all the things we did not understand and have been kind when we are unsure of how it all works. They are always available to answer questions and help. They were willing to work with us to make it "ours" rather than forcing us to change the way we do business.

Cons: We do not have a con. All of our experiences have been good.

Pros: $78

Cons: Absolutely nothing!!! They go above and beyond for there customers!!

Pros: It works very well and the support staff our great

Cons: The fact that you can not reinstate a canceled reservation

Pros: All features and the cooperation with the people at rezstream

Cons: Noting that we are not happy with! All perfect

Pros: Ease of use, intuitive design, and excellent customer support.

Cons: Sometimes it lacks a functionality that seems obvious, like being able to add a promotion related to Gift Certificate purchases. They are fairly quick to implement changes when they're asked for.

Pros: Clarity, functionality, feels good to use it, user friendly, colors are soothing, everything is self explanatory and thought through.

Cons: When using a reservation map the color pallet is too bright on my taste. Softer color pallet would be nicer to the eye.

Pros: It works well for our resort reservation needs

Cons: Hard to get it to sync for mailing address printing. But that could just be user error too

Pros: That it is easy to use and understand at any skill level. It is also fast and efficient, not just in actual loading speeds, but in user function as well. The online reservation system has done wonders for our occupancy and our office staff efficiency.

Cons: I would like there to be a little more customization/options surrounding the POS items and room add-ons. I would also like for these items to be added in the booking process inside their own menu to complete the reservation.

Pros: The platform is easy to manage and use. The customer service is outstanding!

Cons: Just hard to change reservations once made. You have to find just the right screen.

Pros: Easy to work with and saves me a great amount of time from what I had to do in the past with paperwork.

Cons: Some things on it I have to dabble through every once and awhile.!

Pros: Great support staff that walked me through the initial onboarding, and have been very helpful since when I have encountered any issues or concerns.

Cons: So far nothing major has come up. A minor nitpick is the number of emails from a simple inquiry due to their call ticket system, but better that they have a call tracking system.

Pros: We are a 27 room lodge in the mountains of NC and I am the Guest Services Manager. RezStream was in place when I arrived here two years ago. It took me awhile to get the hang of it (I've never been in the hospitality industry), but now find it easy to navigate. The customer service folks are responsive and helpful.

Cons: No big cons, but then again, I do not have anything to compare rezStream to.

Pros: Ease of use and accurate detail. Tracking of online reservations during off season

Cons: Somewhat combersome calandar between years of future reservations.

Pros: User Friendly, I have been able to pick up on the website easily.

Cons: No complaints, It has done what I have been needing.

Pros: I can train my employees on how to effectively use RezStream in just one day. It is so user friendly and when I do run into problems, the customer service has been outstanding!

Cons: Can't think of anything that I don't like about it!