Versapay

Pros: Versapay is designed to provide a very friendly user interface which has helped us to reduce the training time and learning curve. It provides a great deal of automation in invoicing and receiving payments.

Cons: It is difficult to integrate with our ERP system which increases our workload and turn around time to complete our month end activities.

Pros: Great way to accept payments. Remind customers that invoices are due. Great insights to my portfolio of customers.

Cons: There are really no cons to highlight. I have no negative feedback to report regarding the software.

Pros: The customer portal it's intuitive and lets customers see invoices, payments history, and disputes in one place. The automation and payment reminders make it so easy. It works smoothly with my ERP integrated.

Cons: While the platform is powerful, initial onboarding took time. Training is essencial especially for teams not used to digital AR platforms. Ocasionally, the system lags when handling large volumes of data or switching between modules quickly.

Pros: I enjoy the communication features that Verspay offers as well as the ease of use and integration it offers with our systems that are already in place.

Cons: So far, we have not had many issues arise, we did have a payment limit issue, but costumer service took care of everything with no problem.

Pros: As a user who is paying invoices through Versapay, I find it easy to use. A reciept is immediately emailed to me with confirmation of the payment.

Cons: From a payer's perspective, I have nothing I can think of that I take issue with.

Pros: Very easy to access and monitor buildings. The payment process is very fast and secure.

Cons: After submitting data, will receive more messages.

Pros: Versapay is very user friendly and easy to use.

Cons: Versapay reporting could be improved. The calculations for the DSO should also be available.

Pros: Since implementing verspay, we have improved our overall collections of our tenants' receivables. Versapay allows the tenants the ability to see their outstanding balance which speeds up collections. We were very happy with the implementation of the software.

Cons: We do not have any specific items with versapay that we are not happy with. Recently we have experienced some issues with support, however these issues have been resolved.

Pros: I love that you Versapay automatically takes payments by ACH or CC and saves you from doing manual work. Especially if you have a lot of payments running on the same day, you can schedule payments to run at a certain time of day.

Cons: I don't like that any open invoices dated the current date you are running auto payments will also get paid if that customer is set up as a recurring customer. Sometimes a customer may want to purchase something randomly not included in the monthly payment and you don't want that invoice to automatically be paid. We had to set our monthly billing run very early in the morning to avoid any new invoices because created on the same date for a customer.

Pros: Easy to use interface and capabilities of application are very useful. It minimizes the time involved in entire accounts receivable application.

Cons: Not innovating as much as it's competition like YayPay, HIghRadius and it also focus on mid market where the competition is intense. It should innovate more to stand out in competition

Pros: VersaPay is an easy to use tool for our A/R Staff as well as our tenants. The communication features save us time and creates efficiencies in our daily process. Billing questions are answered quickly (almost immediately) and disputes are resolved before the invoice becomes overdue. Because we are sending a PDF attachment of our Invoice Notifications we have eliminated ALL paper mailings since the day of our Go Live! The visibility of VersaPay helps us to understand where each tenant is at, and assist them to understand the product and feel comfortable with using it. The Payment File we receive is uploaded directly into our ERP System relieving open charges accurately and without staff processing.

Cons: The biggest product limitation to date has been the Payment Limits. We have many big tenants with high rents that may not be able to pay through VersaPay with the current structure. We are currently looking into other options and direct to bank processing of payments.

Pros: user friendly and features. The support team is very helpful

Cons: Need to add more scorecard and reports on the customer,aging,payment

Pros: The flexibility of the alerts, the flexibility of autopayment scheduling, the ease of navigation, the AR metrics, and the invitations taking our clients directly to the account(s) intended. Extracting reports into Excel is also very easy.

Cons: We have daily issues because the account linking functionality cannot be blocked. Our clients continue to mistakenly link accounts because Versapay ARC cannot disable the functionality, and then they complain when users receive e-mails for a linked account they aren't involved with. Sluggish search performance causes delays when on live phone calls assisting our clients. Autopay ignoring open credits causes frequent issues but we have a ticket open to remedy this.

Pros: Once the customer gets in to the system it's very easy to use and Versa Pay is adaptable dependent on the user types. They also make it easy to pay via ACH which allows for better cash flow.

Cons: We still have a few clients that we are working on converting. More of the issue stems with unwillingness to change or adapt.

Pros: ARC is very user friendly and I find it extremely intuitive to use. ARC syncs with our accounting software which allows for efficiency in cash posting, A/R review, and customer service requests. Being able to see an entire shopping center's or our whole portfolio's A/R balance in one easy-to-read dashboard has been a great perk as well. Direct communication to our tenants through the comment section has been significant for our tenants and we've received numerous inquiries this way and feedback from them that this capability is greatly appreciated.

Cons: The load time for the web page can be a little frustrating at times, but we're also aware that we're attempting to load thousands of data points which can contribute to these load times.

Pros: The ease of use for both the customer and the internal team.

Cons: We are looking forward to a more robust reporting capability.

Pros: I love how easy it is to use and the ease that it provides our customers!

Cons: I don't like that there are sometimes disconnects between what our accounting software shows and what VersaPay shows.

Pros: Help streamline our AR department and provide a better experience for our customers.

Cons: Nothing. Customer Service has been great. Support is very responsive.

Pros: The ease of use and it's customer-friendly platform. The automatic notifications feature eliminates the time it requires to follow up with customers who have outstanding invoices. Tagging customers in to different categories helps develop lists and keeps you from scrolling through page after page. Our company has saved an extensive amount of time and money in man hours by switching to Versapay. Any questions that arise are quickly answered by customer support, usually within the hour. Having a support team as exceptional as Versapay's standing by is what makes this software a class above the rest.

Cons: This software keeps improving and they listen and deliver on what clients are requesting. Any request I have made has been implemented with new updates, or customer support solves the issue for us in a timely manner. Therefore, I have no complaints about this software.

Pros: - Our CSM, has been very helpful in growing our product knowledge - They are open to improvements - Added branding enhancements - Able to handle large volumes of data

Cons: - No Discounts - We struggle to get customer engagement - Wish tags did more, they are just a filter, some tags could be pre-developed and attached to actions

Pros: Responsive Customer Service. Enhancements made continuously.

Cons: No bank reconciliation capability as of yet.