Alevate AR

Pros: Working with [sensitive content hidden] has been amazing! During our integration, our launch, & our continued use over the past year & half, Payference has provided incredible customer service. We primarily use the Accounts Receivable section of Payference. The reminder emails, payment options, & easy to use platform has had a significant impact as our customer base grows.

Cons: They are continuing to provide updates to the portal, which is highly appreciated, but we are not made aware of these changes and how they impact our business and/or our customers. Customers are unable to use credits on their payments. This is minor, and we handle it in our accounting system that uploads onto Payference.

Pros: I like the automation features in accounts receivable and the ability to customize different workflows for different customers. The report summaries showing which customers were emailed and the time saved; knowing it freed up time for my team to concentrate on other tasks. I also like the visualizations on my dashboard as the admin and the visualizations on the customer level as well.

Cons: I would like the ability to customize (more than what's currently offered) the columns and filters on an admin side and the customer side. My customers would like to apply/select credits when making payments. I'd like to see discounts calculated and applied/not applied based on payment terms. I'd like the ability to email statements to a select group (ex. seriously past due or balance over x dollars) with a specific message. Also, the amount of time it take for Stripe payments to hit my account is slower than if a customer were to send an ACH via their bank.