Whippy

Pros: They respond so quickly and are ALWAYS happy to help with any issue that we might have. They resolve the issue and give me great feedback for what things I could change to make things better for us.

Cons: We have used a few different texting services in the past 10 years. Whippy has been #1 in customer service and help. We love the service they offer!

Pros: Whippy's support, and specifically Ariana's coaching and consultation, is their best asset. While the product itself is great... the responsiveness to questions, adjustments, changes is top notch.

Cons: I wish the interface was a little less complicated... its very robust with lots of options... but for some, that makes it a little harder to navigate.

Pros: The intro demonstration call was amazing! Had us sold with that, but then the setup with [sensitive content hidden] was detailed and explained every step of the way. Her training was thorough, she answered our questions we before we could ask. [sensitive content hidden] has been very responsive to all our needs.

Cons: almost too many tools in the setting area, but we're learning. We did have some glitches transferring our messages from our previous platform, but I don't think that was a Whippy issue.

Pros: Whippy has been a game changer for our staffing agency. It helps our offices stay connected with associates, manage client communication efficiently, and keep everything organized in one place. The platform has significantly improved our responsiveness and follow-up, making it an essential part of our daily operations.

Cons: We’re still discovering features we weren’t previously using, so it takes time to fully maximize everything Whippy offers.

Pros: Whippy has been great for keeping in touch with our employees! The level of customer service that Whippy provides is next level!

Cons: This isn't really a Whippy thing but it's hard to find the time to learn everything there is to learn about Whippy's capabilities.

Pros: Whippy is an intuitive product that streamlines the communication process with employees and candidates. The value that you get from Whippy is well worth cost when compared to competitors. The platform is easy and user-friendly for setting up outreach to individuals or mass messaging.

Cons: I do not have any areas where Whippy has underperformed over the past 3 years. When an issue arises the Whippy Help desk is extremely quick at identifying and resolving it.

Pros: Helps streamline the hiring process and gave me hours of time back in a day so I can maximize profits.

Cons: I have no complains after 6 months of use. The whole program is designed to be user friendly. I will recommend to others.

Pros: It's a user friendly platform, with excellent customer service backing the product. They listen to their customers.

Cons: Everything I would ask to be improved, has been approved already over the time we've used it. The only glitch I could see is that occasionally the app will logout and if I am at home, it's tough to get the password from my work computer. It's rare and nitpicky, but it's the one Con i can think of.

Pros: I like the scheduling and automations with forms. I use campaigns a lot so it has been a great tool.

Cons: I am not sure yet... I am still learning the new updates. so I can not say for now.

Pros: This platform is by far the best tool I've used for communications. Absolutely love the campaign feature as well as sequences. Everything is easy to use and we always see great results.

Cons: Absolutely nothing. This platform is capable of so much -- I love that Whippy is constantly evolving and adding new features.

Pros: Value for Money Team Collaboration Security Message Sending Customer Reviews Learning Curve Overall great program

Cons: It's a little costly but overall a good program. No direct phone number to call for help but there is a chat feature and someone gets back to you within minutes. Response time is excellent.

Pros: We are excited about the efficiencies we will receive as we leverage Whippy! The training provided by the Whippy team and [sensitive content hidden] has been incredible!

Cons: My biggest hesitation with Whippy is the one-year contractual requirement. That said - we wanted to give it a test drive. The onboarding support has been great!

Pros: Truly incredible customer support! In the age of Ai chatbots, it's not all that common to have such a helpful team to not only onboard, but support through any question/problem. They're incredibly responsive and very helpful.

Cons: The only downside is the occasional international number we aren't able to text back. Other than that, we love it!

Pros: I am a fairly new user of this Whippy program but the more I learn about it the better I like it. I find it very helpful in communicating with our associates. I also like the fact that Whippy gives us the ability to reach multitudes of people with one campaign.

Cons: What I found rather confusing was the pricing structure and what activities actually created charges. In learning more in this area we are better prepared to create campaigns that are more cost effective

Pros: Customer Service is very important to us. I do not want to wait days to get help. I also want to speak with the person who can help - not just have someone take a message and pass my request on to the person who can help. I understand transitions can be difficult and there will always be glitches, but the way your team has supported us is top-notch! Thank you so much for not blowing off our requests but rather addressing them in the moment!

Cons: As the Admin, I would like a little more control over the details - like assigning templates to specific users.

Pros: It connects to the software we are currently using which makes communicating with clients, customers and associates easy.

Cons: Some of the features are not user friendly. For example when you send out mass texts the system deletes all the first names of everyone the message was sent to and you have to manually re-enter everyone's names individually. We have contacted the help line multiple times and this seems to still be an issue.

Pros: It's an incredibly rich environment full of useful features that helps us initiate, engage, and maintain communication with job seekers, candidates, and employees.

Cons: While the general messaging portal is intuitive and simple, much of the more advanced features can be quite complex and require lots instruction, trial and error, and/or support from the CSR team.

Pros: What I liked most about Whippy was how simple and user-friendly it is. [sensitive content hidden] did a wonderful job walking me through everything step by step. She explained it so clearly that it felt easy to navigate and understand. Thanks to her, something that could have felt complicated was made straightforward and stress-free.

Cons: What I liked least about Whippy is that there are limited credits. [sensitive content hidden] was absolutely great, but I wish the platform offered more flexibility with credits.

Pros: I like that there are so many options and resources for communication with candidates. Whether that is through a campaign, a sequence or a basic text!

Cons: N/A - everything is very easy and useful! I like how we can add signatures and mess around with different features until we find what works best.

Pros: Whippy Team = ROCKSTARS!!! Genuinely invested in our success and is a constant source of innovation!

Cons: Nothing. We have partnered with Whippy for 3 years & have had an amazing experience! No issues here!

Pros: Our experience with Whippy has been outstanding. The level of customer service and support consistently exceeds expectations. Whenever an issue arises, the support team responds promptly and ensures an effective resolution. When new products were introduced, our CS Specialist, [sensitive content hidden] , collaborated closely with us to customize solutions that fit our unique needs, streamlining workflows and maximizing efficiency. Her dedication and attention to detail in finding the right solutions have been invaluable. We are truly grateful to have Whippy as a trusted business partner.

Cons: Nothing, everything with Whippy has been very positive. We make sure to share that with all our business contacts.

Pros: Super easy to use and learn, very strong on-going support, consistently developing new features and helps us understand use cases for them

Cons: Nothing comes to mind (which seems rare these days) - If have questions or concerns I reach to them. They make scheduling calls and training easy