Blue Link ERP

Pros: I like the ability to call the help desk whenever we have an issue. I also like how easy the site it to navigate

Cons: I wish there was more of an opportunity to alter reports by adding additional information needed. For instance adding a date on a sales report.

Pros: Bluelink has more features than we realized when we first set it up. As our needs expand, we have found Bluelink to be responsive to our needs with a real desire to help us achieve our goals. This is the kind of partnership that is critical for us to be effective, efficient and accurate with our data.

Cons: Sometimes the ability to get reports we want exported to Excel is difficult. We like to be as self sufficient as possible, but Crystal Reports are ridiculously complicated to try and modify. Some issues take a while to fix.

Pros: Our customer support always there for us

Cons: All good , no concerns at all , [sensitive content hidden] is great.

Pros: FLEXIBILITY...assist us as our business has evolved. Blue Link has a solid base and their development team tailors custom specifications to our unique needs. to assist us as our business has evolved.

Cons: Updates require special attention...This is more an issue due to the unique aspects of our custom specs. Upgrading the base app is smooth

Pros: We chose Bluelink due the fact that it is highly customizable to our specific needs. No other out of the box software package offered the ability to customize functions specifically for our company the way that Bluelink does.

Cons: The standard report templates are not all that useful. If you have staff on site that are proficient in excel and pivot tables, then the data can be extracted or Bluelink can create custom reports to address your needs. But some improvement in the standard reports can be made.

Pros: Literally nothing. I enjoy paying taxes more than using this POS software. Just opening it gives me anxiety.

Cons: Everything. It is slow, buggy, needs constant support and tickets are never handled appropriately. I feel like this company is an actual scam selling people beta software that they know is not complete or fully functional. Stay away at all costs.

Pros: set up and training our team was easy when getting this up and running. the reports it produces are really nice

Cons: the interface looks old/dated. not too many report features unless you pay a lot more to have access to them.

Pros: I love their new release especially the dashboard that integrate with sql reports. It gives a great perspective on daily operations and sales, and super easy to use and accurate. The software ensures that all our accounting stays in balance and integrates with all kinds of other softwares like fedex, tax calculators, provide EFT and EDI and also provide API for web services. Plus, The customer service team is very responsive and knowledgeable, can answer any questions quickly and friendly.

Cons: I have no complaints with the software. It’s excellwnt and I would recommend it.

Pros: Like any great ERP system, it incorporates all the key components (purchasing, inventory, sales, finance, etc) to facilitate an error free environment. The team at Blue Link are always ready to help should the need arise. Due to the nature of our business, we have completed multiple custom projects and the Blue Link team made them very easy to incorporate into the base app.

Cons: We also run the WMS that Blue Link offers. I would have liked to see the WMS incorporated into the ERP as opposed to a stand alone solution. By no means am I suggesting it is flawed, but because of the custom work we have implemented, we do encounter small issues on the rare occasion.

Pros: The only real upside to this product for us is the ownership and staff. They are great to deal with and try their best to resolve our issues. However, the software just has too many shortcomings.

Cons: It is not user friendly, it is not intuitive, it lacks efficient functionality, for us it is quite slow and it as of yet it is not web based.

Pros: Strong focus on the accounting side. Very good at inventory control and detailed custom reporting. Integrates seamlessly with various platforms including EDI and all the major freight carriers. A responsive support team.

Cons: What I like least about Blue link are the updates, but it is mainly due to the highly customised, hosted environment that we require.

Pros: Blue Link's system is easy to use and very intuitive once you under it and the multitude of features. The new interface is visually appealing and allows for an even better experience. Blue Link's customer support staff are fantastic and are always available to help and guide anyone from our team through both high level issues and minor details. Highly recommend!

Cons: No system is perfect, but for a small-to-medium size business like ours, it's pretty close. I would make sure, when the time is right, to upgrade to the larger server storage available, as sometimes we find our data (always at the wrong time) eats up the basic storage package that comes with Blue Link

Pros: Great Customer Support - they are always available whenever you need them! Extremely Reliable & user friendly program - Maintenance Free- gives you time to grow your business without having any software issues. Always incorporating upgrades to improve the program

Cons: All Reports have to be custom made - however they always have provided whatever reports necessary upon request

Pros: $8a

Cons: BlueLink's software interface at times feels somewhat dated and can create some challenges in navigation. Their periodic updates have addressed many of these issues and has helped with additional drill-down capabilities. Database managment with our SKU count can be somewhat cumbersome and we have worked with BlueLink to help address and improve.

Pros: The reason we chose Blue Link is that we could customize lots of things that are specific to our business and operation. We also wanted a hosting option so we could get away from needing an in house server. Their staff (both tech support and sales) is very knowledgeable and I often turn to them for advice on how to manage aspects of my business.

Cons: As a hosted customer I wish my contract included some basic tech support and I would not have to pay for support hours for simple questions or small problems we may encounter from time to time.

Pros: Landed cost tracking is good. Fairly easy to use. Building pivot reports is ok, once you figure out the field names. (They are not consistently named across tables.)

Cons: Updates and software installation are a nightmare. Reporting is seriously lacking. You can tell programmers built the reports and not financial folks. The API is marginal.

Pros: Many potential features. Interfaces well with Crystal Reports so at least our clients get good looking information.

Cons: Not user friendly. Looks like its from 1998. Almost all features are add on modules, pretty useless 'out of the box'. Upper level management is helpful, but pricy. Low level techs are useless, and pricy.

Pros: Once you get the handle of it, Blue Link is pretty intuitive to use. There is great flexibility in reporting and customer service is always on top of any issues and features we are looking to add.

Cons: The only limit is when you are on the hosted plan, the blue link instance can be a bit wonky, sometimes timing out, freezing, etc.

Pros: We were switching ERP systems and implementing a website integration at the same time. BlueLink staff were great in making this as seamless as possible during the transition. They provided a rare combination of technical experience and practical insights for our online distribution company. I have had very timely and affordable ongoing support moving forward.

Pros: it encompasses inventory management seamlessly with financial accounting capabilities. Additionally, it helps me clearly see a snapshot of where each of our customers is and allows us to manage them appropriately.

Cons: On the Pedigree side and can be at times cumbersome to add in the additional vendors that the product came from.

Pros: All of our daily business activities are stored in once central place. We use multiple external services and they all work with BL. There has always been a team of people on BL side to help, support or customize any of our needs as we grow. Remote Desktop connection allows us access to our system from anywhere in the world. Our data is stored on an external server, which keeps our business safe.

Cons: Visual appeal could be upgraded, and this update is coming soon according to BL.

Pros: It does everything. The team is responsive and very capable.

Cons: Unless you yearn for a dated Window's user experience is tough to come up the learning curve on Blue Link. However, it's important to caveat that Blue Link would likely not be as customizable if it did have a slick UX. It takes a little time but once you understand Blue Links priority on functionality over form you'd likely not want to change anything.

Pros: The A/R, A/P, G/L and the Bank Management modules are very user friendly. We are a small warehousing/manufacturing company and the inventory management/purchase order system was the main reason that we selected BlueLink and it has proven to be everything that we had hoped. Their Support Team is awesome and very prompt with responses.

Cons: We have a very complicated salesman commission structure with three levels, and there has been a little difficulty in processing commissions. However, this is a minor issue in relation to the "entire package". The package was customized for us and overall it works well.