DockMaster

Pros: Full accounting features................

Cons: Very manual processes and redundant application

Pros: It's very easy to use and get around from screen to screen. I also like that you can add the most used tasks to your favorites.

Cons: Unable to delete items that were keyed in, everything requires a reversal and a re key. When there is an update, there is always an issue the next day

Pros: We use Dockmaster for every aspect of our Marina Operation including our Service Department, Gas Dock, Ship Store, accounts payable, accounts receivable and in the creation of our Financial Statements. We have been using Dockmaster since 2001 and the history we have created over that time is invaluable.

Cons: Since we are an association of slip owners, some refer to this as a "Dockominium", we had to create some of our own internal ways to make the system work for us. Once we created these "Work Arounds" the system has performed beautifully.

Pros: It is very intuitive and having had a few years using it we are very happy with it . in addition the backup we receive is fantastic .

Cons: It takes time to understand that it is rigid in the fact one must follow the process step by step however this is also a benefit as cash and invoices are well controlled

Pros: Customer service and support is right there when you need it.

Cons: As with any software there are some hiccups and bugs that come up. Development seems to be addressing them much quicker than in years past.

Pros: The program is very well thought out and intuitive. We can have users up and running in short order. If we do have a glitch or we don't understand something, it is handled in a very professional and efficient manner. In addition, the group and individual training sessions are awesome! I try to join all of them because it expands my knowledge and it reminds me of items I may forgotten. This is also the only program where you feel as though your ideas and suggestions count. They have an “Ideas” portal which is excellent. You can post any idea and it it is reviewed by DockMaster programmers and other users. Feels good even when your ideas can’t go forward because you know you are being listened to. Awesome program!

Cons: It doesn't make coffee or bring in donuts.

Pros: I love the hosted system since we no longer have to maintain a server. It makes it easy to work from home if necessary. Some of the features I like... the ability to email work orders or payment receipts etc.. We use WO estimate's which is a great feature. In AP invoicing I like the added feature of the sublet PO - which allows me to see any discrepancy with the cost on the WO compared to the cost of the vendor invoice. I like that you can have more than one customer maintenance file or WO open at the same time. The system allows for you to easily search customers by name, phone number or rack/slip location. Overall the software is easy to use, very reliable & again customer service is excellent. Our support agreement includes training which is good option for new employees.

Cons: I don't like to create reports, but generally I can work with one of the system reports to get the data I need.

Pros: The software is specifically geared to the business for which we are using it. There is good customer support.

Cons: There still seem to be some system issues. Often the system clogs up and is unresponsive. Sometimes this happens at very inconvenient moments.

Pros: It is easy to use and new employees can catch on quickly. Customer support is timely. As the company grows, the Hosted system has made adding locations a breeze.

Cons: Over the last two years, it appears that with each update, features and processes that have worked in the past are "broken". We have been using DM since 2003 and it is much improved but it is very frustrating to go to a feature that we have always utilized to find that it no longer works or gives the wrong information. It is bad accounting practice to find that prior period numbers change after an update.

Pros: The detail of the different modules. Hoping to get the reservation up and running. I think with proper training this would be an excellent tool.

Cons: The unexplained bugs and issues. I receive excellent customer support in solving them, but less out of the ordinary issues would be greatly appreciated.

Pros: This software is very friendly, pleasant, easy to update and learn. And very important to note that the support team is available 24/7/365.

Cons: Because, we are in Costa Rica, it does not have the option for two currencies and this is not in accordance with the costarican's law.

Pros: The ability to combine all in one from parts and boat inventories, service and marina capabilities to accounting applications. Very complete system.

Cons: Needs to be able to download bank information to ease in the manual process of reconciling bank accounts.

Pros: It is reliable. The support and training is amazing. As a gold member, we are well taken care of. We don't have to worry about excessive support costs above our monthly subscription. I like that DM listens to what customers have to say and sometimes makes enhancement requests. I also love that DM rolls out software updates frequently. They are continuously making improvements to their software. It shows they really care about their customers.

Cons: From an accounting perspective, the financial reports need some work, but I think DM is currently in the process of making improvements. The initial setup was difficult.

Pros: Use of the different sections is relatively easy for new people to pick up on which cuts down on the training needed in some departments

Cons: since we went to the cloud and after and update we constantly experience very slow movement within the system. Some time the help is a struggle, get new people there at MyTaskit or Dockmaster