Blackbaud Raiser's Edge NXT

Pros: User friendly after I learned the system. It was fairly easy to navigate all the details of reach donor.

Cons: The customer service wasn't great and the company didn't work with me on the contract I inherited from the previous administration of our organization. The price for the product was very expensive so we had to switch companies as soon as our contract ended.

Pros: The user friendly and intuitive platform, searchable in any data point, Security of the payment processing gateways, the way you can manage all aspects fo your data, from data entry, gift processing, donor officers, and the ability to tag and maintian informations between users to ensure complete coverage and donor frontline importance. The ability to create personal and departmental dashboard reports on the fly is great for on-the-go data access, and to create large, data-intensive reports for forecasting and drilling down into each campaign. I have used quite a few different donor management platforms, this is a robust but user friendly software.

Cons: I think the cons would be the cost, it is a little cost prohibative for those smaller agencies, who could definitely use this product with all of it's tools.

Pros: What I love most about Raiser’s Edge NXT is how intuitive and efficient it is for managing donor relationships. The cloud-based platform makes it easy to access data anytime, anywhere, and the dashboards give a clear, real-time snapshot of fundraising progress. I especially appreciate how seamlessly it tracks giving history and donor engagement, helping us make more informed, strategic decisions. It truly streamlines development work and keeps our team focused on mission-driven goals. Running reports is super easy, too!

Cons: The biggest downside of Raiser’s Edge NXT is the cost. While it offers powerful tools and robust functionality, it can be a significant investment—especially for smaller nonprofits with limited budgets. That said, the value it provides in donor management and reporting is substantial, but the price point may be a barrier for some organizations.

Pros: It’s easy for our registrar to maintain the student database. The refresh each summer is a pretty intuitive process and course management is easy to roll over as well.

Cons: It is difficult to maintain multiple different schedules In The platform (ex: one for middle school and one for high school)

Pros: I appreciate RE NXT's ability to organize and process complex information. The resource this software has been for organization's i've been a part of is notable. From being able to capture details both big and small, to using it as a tool for specific campaign strategy--this software is a heavy hitter and a essential part of the modern fundraising shop.

Cons: Because it's so complex, it can feel daunting to use without equally complex training. Perhaps some attention to this could make the initial user experience, especially, a little more rewarding.

Pros: It works almost as a CRM, and it is possible to register every interaction with the donors. Also, it integrates with Outlook what make things easy.

Cons: When you make the migration, not all the data is migrated correctly, and for a lot of things you need to be doing in the database view and others are only possible on the webview.

Pros: Raiser's edge allowed for very complex reports which allowing user quite a bit of flexibility when deciding how to input information into the system.

Cons: To my knowledge RE did not allow a user to create reoccurring list automatically update once saved. Because it does allow more complex reports it is a bit more complex to use and navigate. There are no known integrations with large email mailing software such as MailChimp or constant contact.

Pros: Raiser's edge does what it advertises - it gives you a management platform that allows you to create and customize, to an extent, a database of information. So much detail can be captured that it really enables you to pull reports and analyze almost anything you can imagine. The web view is a nice touch for those that need to access data quickly, while the database view is nice for staff who need to dig deeper into the details and the data.

Cons: Raiser's Edge is complicated and it can be confusing and time consuming to try and pull all the data that you're looking for. Creating and using queries and detailed reports is something that you learn overtime and with lots of practice. Additionally, the support system is really lacking. Our assigned Blackbaud customer success manager seems to change every 6 months - sometimes more than that. It's really a 50/50 chance that you'll get a competent support agent when you chat to solve an issue.

Pros: It has a lot of features and abilities if you use them all. But you have to definitely have complete information for it to be useful. Once you have your info up to date it is great.

Cons: I would like to be able to look back at my emails created. In Order to see them I have to copy them which is a little annoying. The event management part of it is a bit clunky and confusing as well.

Pros: Robust and sophisticated program for donor management

Cons: It was almost too robust for what our organization needed

Pros: As they continue to evolve access and manipulation of data will be a great experience.

Cons: It’s only about 60% currently with the features from RE.

Pros: Blackbaud Raiser's Edge NXT is a massive platform that offers a lot of functionality for charities and non profits

Cons: This program is unnecessarily complex. As someone who considers themselves to be fairly technologically proficient, I found the back end of this program very complicated. Not intuitive at all - which is unfortunate, when so many programs these days are taking advantage of AI learning. This program is literally so complex, you have to take tests in order to take training for certain aspects of the program. And the costs are exorbitant - especially when you consider this platform is for non-profits/charities.

Pros: Useful for tracking donors for fundraising purposes and managing gifts. Can integrate with enrollment system to track alumni and parents of alumni.

Cons: Clunky and not intuitive to use. Design is outdated.

Pros: A lot of functionality for large nonprofits, yet with little to no customer support.

Cons: Very aggressive sales endeavors and dare I say devious re-subscription processes. They tried to re-subscribe us at a very high price quoting a timeline when we could decide to not re-subscribe. We tried to unsubscribe, but they said we were bound by a contract. We had been using RE for more than a decade, with no consideration. They insisted we missed the timeline to unsubscribe and demanded a very expensive fee for the following period. Ultimately, we reported them to the Better Business Bureau and they could not produce a signed contract from our agency, or even a template from them. We had a back-and-forth with RE via the BBB, at which time they stopped contacting us realizing they had no basis for their demands.

Pros: RE NXT is a quick, web based way to look up the basics of a constituent.

Cons: In addition to making the details of a gift easier to access quickly, I would like to see more customization of the displays in NXT. For example - what each user needs to see in the search results or top display bar varies by position and function.

Pros: Ease of access is great, very user friendly and visually appealing/easy to use

Cons: Some reporting and query functions are difficult to navigate

Pros: ease of use on the road. organized into easy to see tiles. ability to upload things by dragging. ability to get lists easily

Cons: inability to create most custom lists. would like lists to be provided by fund. would like all contact information to be able to be shown for donors in one line with name, ID, phone, email and exclusions. need to make very complex queries to accomplish and extract data from the database view. not user friendly for regular office employee. expensive program that our office does not even know how to fully use. would like more individualized training and support to learn all the aspects of what we pay for. however we have a database manager that does this but acts as a gatekeeper.

Pros: Being able to document donations and send out tax forms at the end of the year

Cons: Reports were very hard for me to figure out how to use.

Pros: Although I do not use NXT often due to my job requirements, I find much easier to use rather than the original Raiser's Edge platform. It is more modern looking and has easy to use WYSIWYG is simple and comprehensive. After not using the site for a while, I am able to pick up without much issue.

Cons: you cannot do all functionalities on NXT that you can do on Raiser's Edge. it can be somewhat limiting.

Pros: I like how it displayed and gave a good overview of donations. Very easy to navigate and access that information.

Cons: Unless you enter a name specifically as it is entered, it is hard to find. In fact, often it took me much longer to find a client then it should have.

Pros: The ease of use of the webview for frontline fundraisers is one of the best things for our team.

Cons: Response to customer service requests can be spotty, at best.

Pros: It's an easy to use product that is definitely easy on the eyes. It provides good data.

Cons: It could be that it's user error for our database services, but the outputs are not as advanced as I thought they would be for a product that's supposed to be what "everyone" uses. Spouses need to be linked - you should have that option in Actions as well to "update" to the partner as well if you enter in a contact report.I want to get training through Blackbaud University but you have to pay to learn anything. BOO. :(

Pros: Has a lot of features and bells and whistles.

Cons: Customer service with Blackbaud is extremely frustrating.