Rating
4.2
418 reviews
Categories
5
Founded
1981
Employees
2600
Raiser's Edge NXT is a smart, cloud fundraising solution built to help nonprofits achieve sustainable growth. It's a total solution that includes all the tools needed to be successful on one platform and one simple subscription price. This includes data enrichment services, event management, and social and email marketing tools, online donations, flexible reporting and actionable analytics. Raiser's Edge NXT pulls together your processes and people to move your entire mission forward.
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(418 reviews)
Overall, my experience with Blackbaud Raiser's Edge NXT over the past four years has been very positive. It is a comprehensive and powerful CRM that supports sophisticated fundraising operations well, particularly for organizations with large donor databases and complex reporting needs. The platform has helped improve gift processing, donor management, reporting visibility, and fundraiser accountability. While there is room for improvement in event functionality and external integrations, the overall value and operational efficiency it provides have made it an important part of our fundraising infrastructure.
Pros: $8b
Cons: The biggest limitation for our team is the event management functionality and integrations. Blackbaud’s event products do not currently offer the level of flexibility or user experience we need for larger-scale events, so we rely on external platforms for registration and payments. While tools like Omatic help connect systems, more direct integrations with modern event platforms would make the experience much smoother. There can also be a learning curve because the platform is so robust, especially for users who are newer to fundraising CRMs or complex reporting environments.
Emily D. · Director of Philanthropy · Non-Profit Organization Management · May 8, 2026
Raiser’s Edge NXT is a heavy-duty tool that is excellent for managing complex donor relationships and high-volume fundraising. The "NXT" web interface is modern and makes day-to-day tasks like checking donor records or tracking gift officer progress much easier, especially on the go. However, the experience is hampered by the fact that the system isn't fully modernized. Having to switch back to the old "Database View" for advanced tasks feels disjointed and makes the learning curve much steeper for new team members. It is a reliable, secure "source of truth" for your data, but you have to be willing to put in the time to master its complexities. It’s a great fit for larger organizations with dedicated database staff, but might be overkill for smaller shops.
| Category | Page | Rank | Placement |
|---|---|---|---|
| Donation Management | 1 | 4 | Ad |
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Pros: Raiser’s Edge NXT is a powerhouse for nonprofits that have outgrown simple spreadsheets or basic databases. It’s built to handle high-volume fundraising and complex donor relationships, which is where it really shines. While it has a steeper learning curve than some of the "newer" platforms, the depth of data you can track is hard to beat.
Cons: The "Hybrid" Setup: It’s frustrating that the system is split between the modern Web View and the old Database View. You frequently have to jump back and forth between two different interfaces to finish a single task. Complexity: The learning curve is steep. It isn’t intuitive for new staff, and you really need a dedicated "power user" to keep the data clean. Hidden Costs: It’s already expensive, but many essential features and integrations feel like "add-ons" that cost extra. Reporting: While the data is deep, pulling a simple, clean report for a board meeting is surprisingly difficult without exporting everything to Excel first.
Amy J. · Donor Engagement Officer · Non-Profit Organization Management · April 6, 2026
The overall experience was pretty good but the price point is what ultimately caused us to change companies.
Pros: User friendly after I learned the system. It was fairly easy to navigate all the details of reach donor.
Cons: The customer service wasn't great and the company didn't work with me on the contract I inherited from the previous administration of our organization. The price for the product was very expensive so we had to switch companies as soon as our contract ended.
Chase T. · President and CEO · Non-Profit Organization Management · March 24, 2026
As a previous user of multiple Donor CRM's I find this newer version to be comprehensive and robust enough to manage large scale operations as well as smaller organizations.
Pros: The user friendly and intuitive platform, searchable in any data point, Security of the payment processing gateways, the way you can manage all aspects fo your data, from data entry, gift processing, donor officers, and the ability to tag and maintian informations between users to ensure complete coverage and donor frontline importance. The ability to create personal and departmental dashboard reports on the fly is great for on-the-go data access, and to create large, data-intensive reports for forecasting and drilling down into each campaign. I have used quite a few different donor management platforms, this is a robust but user friendly software.
Cons: I think the cons would be the cost, it is a little cost prohibative for those smaller agencies, who could definitely use this product with all of it's tools.
Theresa G. · Assistant Director of Annual Giving · Higher Education · December 22, 2025
Overall, my experience with Raiser’s Edge NXT has been very positive. The platform is incredibly powerful when it comes to donor management, reporting, and strategic fundraising. It’s user-friendly, accessible from anywhere, and offers valuable insights that help guide our development efforts. While the cost can be a challenge, the tools and support it provides have truly elevated our fundraising operations. It’s a comprehensive solution that helps us stay organized, build stronger relationships with donors, and ultimately further our mission.
Pros: What I love most about Raiser’s Edge NXT is how intuitive and efficient it is for managing donor relationships. The cloud-based platform makes it easy to access data anytime, anywhere, and the dashboards give a clear, real-time snapshot of fundraising progress. I especially appreciate how seamlessly it tracks giving history and donor engagement, helping us make more informed, strategic decisions. It truly streamlines development work and keeps our team focused on mission-driven goals. Running reports is super easy, too!
Cons: The biggest downside of Raiser’s Edge NXT is the cost. While it offers powerful tools and robust functionality, it can be a significant investment—especially for smaller nonprofits with limited budgets. That said, the value it provides in donor management and reporting is substantial, but the price point may be a barrier for some organizations.
Lidia C. · Development Director · Non-Profit Organization Management · July 11, 2025
We have had a great transition from power school to blackbaud as a Student information system. The online courses offered by blackbaud are phenomenal for helping get everything set up
Pros: It’s easy for our registrar to maintain the student database. The refresh each summer is a pretty intuitive process and course management is easy to roll over as well.
Cons: It is difficult to maintain multiple different schedules In The platform (ex: one for middle school and one for high school)
Lisa N. · CTO · Education Management · June 30, 2025
Overall, I have experienced notable success using this tool. The details in our line of work simply cannot (and should not!) exist in a single fundraiser's brain--they ought to be documented, measured, and exist as a delicate yet dynamic record. Raiser's Edge NXT is the perfect balance between delicate and dynamic.
Pros: I appreciate RE NXT's ability to organize and process complex information. The resource this software has been for organization's i've been a part of is notable. From being able to capture details both big and small, to using it as a tool for specific campaign strategy--this software is a heavy hitter and a essential part of the modern fundraising shop.
Cons: Because it's so complex, it can feel daunting to use without equally complex training. Perhaps some attention to this could make the initial user experience, especially, a little more rewarding.
Kaisa L. · Donor Officer · Non-Profit Organization Management · June 16, 2025
It is a great system to manage not only donations but also communications with donors. A great way to view the information you have and make it easy to plan for campaigns. Also task management tool is easy to use and integrated with the main forms of communication.
Pros: It works almost as a CRM, and it is possible to register every interaction with the donors. Also, it integrates with Outlook what make things easy.
Cons: When you make the migration, not all the data is migrated correctly, and for a lot of things you need to be doing in the database view and others are only possible on the webview.
Elias F. · Donor relations and Database coordinator · Non-Profit Organization Management · June 5, 2025
Pretty solid, I wish that I was at a different company when using it. The location that I worked, based upon my observations did not use it in a manner that maximized all of its capabilities. I would recommend taking into consideration exactly what your organizations needs prior to signing up from Raiser's Edge.
Pros: Raiser's edge allowed for very complex reports which allowing user quite a bit of flexibility when deciding how to input information into the system.
Cons: To my knowledge RE did not allow a user to create reoccurring list automatically update once saved. Because it does allow more complex reports it is a bit more complex to use and navigate. There are no known integrations with large email mailing software such as MailChimp or constant contact.
Jocelyn W. · Grant Systems and Development Coordinator · Non-Profit Organization Management · June 3, 2025
While I think it is a good database management system, it's very expensive and probably overly detailed and complicated for many small organizations. In addition, the roll-out of NXT was sold to us in a way that we were getting an upgrade to use our current database in a new user-friendly web platform. That was partially true - NXT provides web-based access to a visually pleasing version of your current database. What they don't explain very well is that the web-based view of the database only allows for minimal functions that database users are used to, and that the old database-view would still be necessary to do important tasks, such as running detailed reports, use Online-Express, batch gift entry, etc. Only now, 5 years after we initially adopted NXT, are we starting to see those features added to the web-view.
Pros: Raiser's edge does what it advertises - it gives you a management platform that allows you to create and customize, to an extent, a database of information. So much detail can be captured that it really enables you to pull reports and analyze almost anything you can imagine. The web view is a nice touch for those that need to access data quickly, while the database view is nice for staff who need to dig deeper into the details and the data.
Cons: Raiser's Edge is complicated and it can be confusing and time consuming to try and pull all the data that you're looking for. Creating and using queries and detailed reports is something that you learn overtime and with lots of practice. Additionally, the support system is really lacking. Our assigned Blackbaud customer success manager seems to change every 6 months - sometimes more than that. It's really a 50/50 chance that you'll get a competent support agent when you chat to solve an issue.
Anonymous User · Development Coordinator · Higher Education · May 14, 2025
Overall I have a good experience. It hasn’t been a large learning curve and I came in with zero experience. I was shown how to use it once and have pretty much been able to run from there.
Pros: It has a lot of features and abilities if you use them all. But you have to definitely have complete information for it to be useful. Once you have your info up to date it is great.
Cons: I would like to be able to look back at my emails created. In Order to see them I have to copy them which is a little annoying. The event management part of it is a bit clunky and confusing as well.
Stephanie B. · Event planner · Education Management · May 5, 2025
Overall my experience with Blackbaud Raiser's Edge NXT was good. It got to a point where it did more than I needed to our processes were over-complicated but still not bad.
Pros: Robust and sophisticated program for donor management
Cons: It was almost too robust for what our organization needed
Jessica A. · Director of Donor and Alumni Relations · Fund-Raising · April 3, 2025
Very good can’t wait to see what it’ll be like with more features.
Pros: As they continue to evolve access and manipulation of data will be a great experience.
Cons: It’s only about 60% currently with the features from RE.
Jayne O. · Digital communications technology specialist · Higher Education · March 29, 2025
I quite disliked this program. While it did offer a lot of functionality, I ultimately suggested we go with a different charity CRM platform, that more people in our organization would be able to use
Pros: Blackbaud Raiser's Edge NXT is a massive platform that offers a lot of functionality for charities and non profits
Cons: This program is unnecessarily complex. As someone who considers themselves to be fairly technologically proficient, I found the back end of this program very complicated. Not intuitive at all - which is unfortunate, when so many programs these days are taking advantage of AI learning. This program is literally so complex, you have to take tests in order to take training for certain aspects of the program. And the costs are exorbitant - especially when you consider this platform is for non-profits/charities.
Michelle D. · Director of Communications · Non-Profit Organization Management · February 11, 2025
Pros: Useful for tracking donors for fundraising purposes and managing gifts. Can integrate with enrollment system to track alumni and parents of alumni.
Cons: Clunky and not intuitive to use. Design is outdated.
Kim K. · Marketing and Recruitment Director · Education Management · May 16, 2024
RE has a lot of capabilities that are not user-friendly with little-to-no support from them, and very aggressive sales endeavors. Essentially, we did not have good experience with them at all and glad we switched to a service that is user-friendly and very responsive. We were very surprised by their strong-arm tactics to re-subscribe, although they were unsuccessful, thanks to the Better Business Bureau, at which time RE could not produce any contract to which they had claimed we were bound.
Pros: A lot of functionality for large nonprofits, yet with little to no customer support.
Cons: Very aggressive sales endeavors and dare I say devious re-subscription processes. They tried to re-subscribe us at a very high price quoting a timeline when we could decide to not re-subscribe. We tried to unsubscribe, but they said we were bound by a contract. We had been using RE for more than a decade, with no consideration. They insisted we missed the timeline to unsubscribe and demanded a very expensive fee for the following period. Ultimately, we reported them to the Better Business Bureau and they could not produce a signed contract from our agency, or even a template from them. We had a back-and-forth with RE via the BBB, at which time they stopped contacting us realizing they had no basis for their demands.
Leland P. · Director of Grants Development · Non-Profit Organization Management · February 5, 2024
NXT is a good tool for basic donor management and tracking. I would like to see NXT increase its abilities to manage memberships and donor giving societies.
Pros: RE NXT is a quick, web based way to look up the basics of a constituent.
Cons: In addition to making the details of a gift easier to access quickly, I would like to see more customization of the displays in NXT. For example - what each user needs to see in the search results or top display bar varies by position and function.
Patty H. · Assoc. Director, Alumni Relations · Education Management · January 9, 2024
Pros: Ease of access is great, very user friendly and visually appealing/easy to use
Cons: Some reporting and query functions are difficult to navigate
Layne H. · Prospect Research Analyst · Higher Education · November 15, 2023
although it has improved things, our office has old practices that prohibit the use of NXT full potential. for the price, i think there should be regular one on one sessions and training, not just readings and webinars. blackbaud is always trying to sell things to make the use of their products more efficient but we already spend a lot of money
Pros: ease of use on the road. organized into easy to see tiles. ability to upload things by dragging. ability to get lists easily
Cons: inability to create most custom lists. would like lists to be provided by fund. would like all contact information to be able to be shown for donors in one line with name, ID, phone, email and exclusions. need to make very complex queries to accomplish and extract data from the database view. not user friendly for regular office employee. expensive program that our office does not even know how to fully use. would like more individualized training and support to learn all the aspects of what we pay for. however we have a database manager that does this but acts as a gatekeeper.
sheila h. · Stewardship coordinator · Higher Education · November 6, 2023
I didn't have a good experience with RE - there is a very heavy learning curve and very hard to understand how to use it.
Pros: Being able to document donations and send out tax forms at the end of the year
Cons: Reports were very hard for me to figure out how to use.
Pat W. · Development Coordinator · Non-Profit Organization Management · October 9, 2023
Pros: Although I do not use NXT often due to my job requirements, I find much easier to use rather than the original Raiser's Edge platform. It is more modern looking and has easy to use WYSIWYG is simple and comprehensive. After not using the site for a while, I am able to pick up without much issue.
Cons: you cannot do all functionalities on NXT that you can do on Raiser's Edge. it can be somewhat limiting.
Amy C. · Director of Special Events · Non-Profit Organization Management · July 24, 2023
I found the use of this very basic. It does not do all that I would like it to do. First of all, we did not have a a way to link relationships. So, if there was an umbrella organization that donated, and other related groups under that umbrella, then those all had to be accessed separately. In all fairness though, I was only a user and did not have admin abilities, so this may be an option offered. What I do know it that when I started my own non profit, Blackbaud did not even make the "to be considered" list for my organization.
Pros: I like how it displayed and gave a good overview of donations. Very easy to navigate and access that information.
Cons: Unless you enter a name specifically as it is entered, it is hard to find. In fact, often it took me much longer to find a client then it should have.
Rhonda D. · Church Culture Consultant · Religious Institutions · June 24, 2023
Pros: The ease of use of the webview for frontline fundraisers is one of the best things for our team.
Cons: Response to customer service requests can be spotty, at best.
Anonymous User · Senior Director of Marketing and Development · Fund-Raising · June 22, 2023
I feel like most of their products do not live up to expectations or maybe ours are not used at the best of abilities and how they were set up. i'm disappointed in Blackbaud products overall.
Pros: It's an easy to use product that is definitely easy on the eyes. It provides good data.
Cons: It could be that it's user error for our database services, but the outputs are not as advanced as I thought they would be for a product that's supposed to be what "everyone" uses. Spouses need to be linked - you should have that option in Actions as well to "update" to the partner as well if you enter in a contact report.I want to get training through Blackbaud University but you have to pay to learn anything. BOO. :(
Heather J. · Donor Relations Manager · Higher Education · June 20, 2023
Very disappointed as it is difficult to use and way too expensive.
Pros: Has a lot of features and bells and whistles.
Cons: Customer service with Blackbaud is extremely frustrating.
Tina C. · Director of Development and Communications · Health, Wellness and Fitness · June 12, 2023
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