Rating
4.8
49 reviews
Starting price
$99
Flat Rate
Categories
1
Founded
2010
Employees
11
Funding
100K
Other
POINT gives you all the tools for your volunteer program: a cloud-based admin dashboard, website integration, and volunteer iOS + Android app. 1000+ nonprofits love POINT’s user-friendly experience. “It has that fast-paced, on-demand feel, and is quick to use, which is not common in volunteer softwares” as quoted in Forbes. Unlimited contacts, unlimited admins, unlimited volunteer events. POINT is quick to set up & our team is here for support.
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last 14 days
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The shared messaging across Volunteer Scheduling & Management Software advertisers - the validated angles to copy. See the niche →
(49 reviews)
POINT was exactly what we needed. We had a lot of moving parts—different schools, schedules, and volunteer groups—and the platform helped us stay on top of it all. It saved us time, helped us communicate clearly, and took a ton of stress out of the process. It really came through for us when we needed it most.
Pros: We ran 40 events at 40 different schools across the state in just one month, and POINT made it possible. It let us easily email volunteers, attach waivers, update event info, and keep our whole team in the loop. Everything stayed organized, and we didn’t have to juggle spreadsheets or multiple tools. It really simplified a huge lift.
Cons: Honestly, not much. There’s a bit of a learning curve at first just getting familiar with the features, but once we were in, it was smooth sailing.
Chad C. · Director of Operations · Non-Profit Organization Management · May 14, 2025
Point revolutionized our volunteer relationship when we signed up last year. It is so nice to be able to create quick reports, especially for various groups that need their own hours documented. It has been frustrating that I had to work hard to convince my team and the board of directors that we needed to implement Point by enumerating all its free capabilities, only for those capabilities to become part of the paid version over time. I feel like every month or so, I have to rework our processes because we lost an ability that had been available before. It has been personally embarrassing on multiple occasions when those who were hesitant about starting with Point have called into question the efficiency and effectiveness I was able to prove initially when they learn that it keeps changing and most of its previously available capabilities are now unavailable to our team.
| Category | Page | Rank | Placement |
|---|---|---|---|
| Donation Management | 1 | 16 | Ad |
Domain confidence 70%
Pros: The free version does what our org needs at this time. We are able to communicate with groups of volunteers quickly and efficiently. Reminder emails are generated automatically and sent to each volunteer registered for an event and it includes a link to a map to the location. There are very few questions about what to expect at our volunteer events because of the prompts that Point uses when setting up a new event.
Cons: The free version's capabilities have changed drastically since we started using the Point. I especially lament that my volunteers are now indicated as "pending" until I manually approve them individually. Since I am not at my desk 24/7, this has had a negative impact on our volunteer relationship. At this time, our board cannot justify the upgraded version's cost and I fear that we will have to look for another free option if the capabilities continue to become more time consuming, confusing, and off-putting for our staff & volunteers.
Nicki S. · Director of Development · Non-Profit Organization Management · September 6, 2024
Pros: Easy to use and available help anytime I need to ask questions
Cons: Need back up volunteer slots and customs email when an event is publish
Anh T. · Special Event Coordinator · Museums and Institutions · September 22, 2023
Great so far
Pros: - Customer Service is excellent - FAQ is super helpful - User-friendly for both Admins and Volunteers - All functions related to volunteer management and engagement are met using POINT
Cons: I haven't stumbled on any cons. POINT is meeting my needs.
Gabrielle S. · Engagement · Non-Profit Organization Management · September 12, 2023
We have been able to serve families through the daily support of volunteers who volunteer through Point.
Pros: I like how easy it is to navigate and schedule volunteer shifts for our All People's Fresh Market. The team at Point is good at developing new and useful tools that I did not think I needed on the site to serve my program better. They listen to suggestion on what works for us better. They work hard to resolve any issues that come up. I like that some people who were not aware of volunteer opportunities at the our market have come to volunteer through coming across Point. I also how easy it is to email volunteers of updates about the market and new available volunteer shifts.
Cons: It would be great to use the 'Groups' function to schedule volunteer groups that come to volunteer with us, but I can only use this function if volunteers are already signed up on Point. It would be nice to include non Point members who would are in volunteer groups on Point without having to sign them up through the app.
Jetti M. · Healthy Eating and Living Coordinator · Non-Profit Organization Management · May 17, 2023
I have had a wonderful experience with POINT. The customer service is outstanding. I did so much research on which volunteer management platform would be the best for us and without a doubt, POINT has been perfect! It is simple to use, organized, and very engaging.
Pros: I think my favorite thing about POINT is its simplicity and functionality. My organization works with people of all ages. Therefore, having easy-to-use software was one of our non-negotiables.
Cons: I don't believe there is anything I do not like about POINT. There are constant updates happening that seem to be meeting the demands of my company.
Kelsey R. · Community Relations Coordinator · Non-Profit Organization Management · May 15, 2023
Still relatively new for me but I do like how the app is quick and easy to use.
Pros: The app makes it quick and easy to add volunteer hours.
Cons: I would like to see the app account for volunteer hours outside of events. As a board member there are many other tasks I work on the aren’t attached to a specific event.
SaraJayne C. · Board Member / Family Support · Hospital & Health Care · May 13, 2023
POINT has connected my organization to so many new volunteers.
Pros: POINT is user-friendly for administration and volunteer users. Their customer service is fast, friendly, and is always working to make POINT reflect user feedback. Volunteers love the convince of signing up for events and shifts, and as an admin, it is easy to track volunteer data collected by POINT.I've used POINT as an admin for 2 years now, and I cannot recommend a better, more cost-effective volunteer software.
Cons: The only area I'd like to see an improvement is volunteer communications. It'd be great to have a way to directly message volunteers through the app.
Celeste P. · Volunteer and Resource Coordinator · Education Management · May 11, 2023
I am highly satisfied with POINT and it's offerings. I highly recommend this software to other organizations.
Pros: The software is user-friendly for volunteers and administrators. When our volunteer program was being created, we were able to implement POINT seamlessly. POINT staff are helpful, professional, and responsive.
Cons: On occasion, the activity reporting does not load properly, and the numbers or graphs are off. For example, sometimes the graphs show volunteer activity on the wrong day.
Shawn W. · Box Office Coordinator and Front of House Lead · Performing Arts · March 1, 2023
Wonderful! I appreciate working with an organization that cares about their clients. I always receive timely responses and its not just a generic response to anything I need.
Pros: POINT is easy to use, has some great features that has helped evolve our volunteer experience at our nonprofit.
Cons: Any issues I’ve had has been communicated with the POINT team.
Morrisa C. · Volunteer Coordinator · Individual & Family Services · March 1, 2023
I am grateful for the opportunity to coordinate and collaborate with our representative [SENSITIVE CONTENT]. She has been highly responsive and a great listener.
Pros: The ability to communicate with volunteers, recruit volunteers, manage volunteers and build out events in the application has been very helpful. There are a number of features that I feel are vital and lacking, however this has met our most basic needs and we look forward to future developments.
Cons: Some of my frustrations have been outlined in the previous set of questions in the rating section. I would be more than happy to continue working with our representative to help build out functions that are vital to nonprofit organizations to be able to manage our volunteers and events from end to end.
Kari M. · Program Coordinator · Non-Profit Organization Management · December 15, 2022
We really like this app for our volunteers. It has really helped. We also like the one on one support that [SENSITIVE CONTENT] has provided.
Pros: The customer service has been stellar. Thank you [SENSITIVE CONTENT] for helping us every step of the way.
Cons: Can’t add forms and wish there was a fillable signature for volunteer forms.
Mary D. · ED · Non-Profit Organization Management · December 15, 2022
I love Point. I love how quickly customer service responds and how they are able to resolve issues in a timely manner. My volunteers love that they can see what events coming up, without having to email me. I love how easy it is check volunteers in and set up events!
Pros: I really loved how easy it was to integrate this software with my website. Now volunteers have constant access to what events we have going on!
Cons: I think that when you input managed volunteers, it should not be required to input their gender identity or birthday. Sometimes I don't know this information when I'm inputting managed volunteers; I'm just keeping a record of who is coming to events for my organization. I feel like this information makes my report look weird afterwards and I think this should change!
Morgan C. · Volunteer Coordinator · Individual & Family Services · December 1, 2022
We tried Wordpress plugins and forms to manage volunteers, but they always fell short with the whole experience. POINT has given us a platform that works so we can focus on the people. The support team is very responsive and open to feedback to improve the product.
Pros: We loved the ease of importing and inviting our volunteers to get started with POINT. Once they became familiar with the mobile app, volunteers that support our monthly recurring event looked forward to the notifications! Volunteers are now submitting their hours completed at home which has been extremely useful to our reporting as well.
Cons: The admin user interface is clean and modern. The new menu is not the event list under "Volunteer" (which seems it should have it's own menu as "Events"). The default views in Manage Events are not the best fitting and tedious to change every time, but doesn't take away from the functionality of the views itself.
Bettie S. · Tech Support · Individual & Family Services · November 28, 2022
Overall, this is a great product for connecting with our volunteer base and I love how easy it is to use.
Pros: I love being able to embed volunteer opportunities onto our website. That way, our website visitors do not need to log in to the POINT App in order to see what is available.
Cons: Maybe it was human error on my end and I deleted an email - I did not receive an email about a recent volunteer signup. Our volunteer opportunities are not frequent, so I don't have another example to compare it to. I will reach out to support if I have any other issues with receiving signup notifications. We also do not get a lot of volunteer signups so I hope that POINT is sending notifications to our contacts when we post new opportunities. We feel that we still need to do a lot of email outreach about volunteer opportunities ourselves.
Katie D. · Executive Director · Media Production · November 22, 2022
Like most nonprofits, there is limited capacity to do everything that needs to get done. POINT makes it super easy to manage and engage with volunteers - even with limited staff and time. It's easy to train volunteers on how to use POINT, and it's easy to train volunteers and staff on how to use POINT on the administrative side of things.
Pros: I especially like the integration with our donor management software because with one click, I can update our donor information and then have it ready for tracking and reporting. The integration with our website is also excellent. I love that our volunteers and potential volunteers have an intuitive and easy way to connect with our volunteer opportunities.
Cons: No cons - I'm happy with POINT. Some volunteers are technically challenged, but with a little coaching they can figure out POINT.
Patrick R. · Executive Director · Non-Profit Organization Management · October 17, 2022
It has been good. We have used several volunteer sign-up sites in the past and i feel this is the easiest one for myself and the majority of my volunteers to navigate. The customer service is the best part. [SENSITIVE CONTENT] is awesome!
Pros: The customer service is THE BEST! Any issues they get back promptly to remedy the situation. In my field we handle many different levels of volunteers technology knowledge. So it's good to direct their questions to someone who can help them. This app is pretty user friendly where it's easy to put events up.
Cons: So I have been with them since the baby years. There have been many growing pains that they usually fix fairly quickly. There is one though that confuses my volunteers. At first you could see all our events on the app immediately. THEN... 2 different buttons to "view all" appeared. One takes you to "suggested events" and the other takes you to all your actual organization events. This has been confusing to my volunteers where they cant find events. I wish all our events just popped up like they did initially.
Autumn R. · Volunteer Coordinator · Entertainment · October 5, 2022
It has been valuable to see who is regularly volunteering with us
Pros: It is helpful for organizing volunteer shifts and opportunities
Cons: Barrier of entry for volunteers is a bit high
Landon B. · Development Coordinator · Non-Profit Organization Management · October 3, 2022
Pros: I love how volunteers can join our organization and get notified of when we post events. I like the ease of the system and the new calendar view for events is amazing.
Cons: I wish that more of the management buttons were more accessible, such as toggling between admin and volunteer view, changing the calendar view from month to week, and more options for editing volunteer hours after they have been submitted. I also wish that we could link google forms to the events for signign waivers and collecting post surveys.
Amanda D. · Community Gardens Coordinator · Non-Profit Organization Management · September 16, 2022
I'm very thankful for this product. One of my responsibilities is managing my organization's outreach efforts. This product makes that very easy.
Pros: I find this entire product easy to use. Once one is used to it, it's quick and easy to initiate an event, invite volunteers, etc.
Cons: There's nothing I don't like. I haven't found a feature that is not easy to use or useful.
Jason G. · Sergeant · Government Administration · July 20, 2022
The best thing about POINT is the one-on-one personal support that I have had every step of the way. Don't be afraid to reach out to them. They will help you. I have gotten help on weekends and evenings from them even. And all of it for free because we are a non-profit.
Pros: Setting up events for your volunteers to staff is super simple and takes all the work out of event planning. Communicating details about the events are available now 24/7 to our volunteers so they always have the information at their fingertips. Nothing gets lost in email. You don't have to call anybody to get them to volunteer.
Cons: A lot of our volunteers are retired folks who are less eager to learn new technology than younger folks. They will learn it, it's just less appealing to them initially. Stick with it though, because your younger volunteers will really appreciate the convenience of POINT.
Susan Q. · Board member and volunteer coordinator · Civic & Social Organization · June 28, 2022
It has definitely saved me time when it comes to managing our volunteers. It's very intuitive and easy to use on both the user and admin side. Very streamlined experience from the app, to the website, to the embedded signups on our nonprofit website. Great experience so far!
Pros: I love that Point is free to use, and my volunteers have all said it is very easy to figure out. Customer support has been very helpful when I have a question or run into an issue. Can't wait to see it improve over time! I especially love being able to embed signups right into our website. It looks great and is very smooth. Frequency of email communication and reminders is great.
Cons: I wish I could set up automatic emails for first-time volunteers, instead of having to do it manually in my email software. With attachment capabilities. I also wish they could e-sign their onboarding forms on Point. Lastly, I wish I could see a calendar view of what shifts are happening this week/month, showing the percentage of spots filled, and who is scheduled for each day. This would be much more streamlined than having to go to each event to see who's on the shift. Ideally I could even screenshot/export the calendar for my program staff who work directly with the volunteers.
Taylor N. · Marketing & Development Administrator · Food Production · June 21, 2022
Pros: POINT is such a sleek and easy to use platform. It doesn't have ads cluttering the pages like other free software. It also has many different features that allows me to be flexible in how I'm setting up my volunteer opportunities. I had a very specific need I was struggling to find in a platform and POINT was the only one I came across that fulfilled this need. I would definitely recommend POINT to other Volunteer Managers.
Cons: I have yet to come across a feature that I need that POINT doesn't have.
Brooke K. · Volunteer & Partner Services Coordinator · Non-Profit Organization Management · June 20, 2022
The POINT app has revolutionized the way we recruit and communicate with our volunteers. It has dramatically cut down on the back and forth emails and inquires because all the information is now in one place and easily accessible for our volunteers!
Pros: We no longer need multiple spreadsheets or calendars to organize our events and volunteers. It is easy to use for both the administrators and the users. It has helped us streamline our volunteer management while also improving the process for potential volunteers.
Cons: I'm eager to see how it will further connect with Kindful so we can track volunteer data and hours, send group correspondence more easily and track financial contributions from volunteers as well.
Emily C. · Program Director · Non-Profit Organization Management · March 28, 2022
Easy to use, easy to contact volunteers
Pros: Website integration, easy editing of event dates
Cons: Cannot add in volunteers manually, would be nice to add in interested people without an account
Paige C. · Program + Events Associate · Non-Profit Organization Management · March 28, 2022