PracticeQ

Pros: The things I liked prior to using, in actual practice fell away due to the struggle of getting anything to work correctly. I am very tech savvy so the fact I couldn’t get anything resolved on my own is an issue and the steps to get issues resolved is extremely flawed. Having to call 4 times for the same issue is unacceptable.

Cons: Poor follow up on urgent issues. Conflicting information to help resolve issues making more work for the user for absolutely no reason. Poor customer service. Lack of accountability, poor product overall.

Pros: For the need that we have, it gives us everything we need. The forms creation is excellent in that it is integrated with the note and provides quality information to the provider when seeing a patient

Cons: Just remembering where to find certain things under the few headings on the dashboard, But once I got into the flow, it became second nature

Pros: The price was very affordable and it was simple and easy to learn

Cons: The report set up was not great, also billing was not an option

Pros: The visuals of the product are great. The customization of the whole system were wonderful too.

Cons: The secondary billing was a nightmare to track and keep up with. It was very inefficient.

Pros: I find it very easy to use for the management of my patients information. My favorite feature is the ability to setup processes. For example, when a patient fills out an online interest form a member of my team gets a notification and reminder to setup a time to call this patient. When they complete their intake my front office gets a message to work on their order and I get a message to get them scheduled. It is very helpful for work flows.

Cons: I have been using Practice Q for a year and a half. The biggest issues I have faced are difficulty with time zones. When I have a client in a different time zones, these do not show up on my schedule in the clients time zone so I have to make a note on the calendar of the actual time of the call. Often it sends my clients a meeting reminder with the wrong time on it. I also wish that under clients chart "overview" section that it date/time stamped changes. It was several months before I realized this didn't happen and then I started leaving notes in the comments section to have a date/time of a conversation or updated information on the client.

Pros: flexibility and adaptability. I love the feature and everything!

Cons: I have to set up everything but I guess it is a byproduct of being too customizable.

Pros: easy to use and is helpful to have the information sent electronically to our patients

Cons: having problems with emails not going through to our patients

Pros: It is very easy to use and helps improve practice flow with online intake forms. Easy for patients to use.

Cons: It does not integrate with my EHR and therefore takes a bit of work to copy the data.

Pros: The user friendliness - my patients are able to fill out my customized intake form and sign the HIPAA virtually!

Cons: Wish it synced with TAB appointment book and was more automated

Pros: Convenience. Simplicity. No stress involved.

Cons: I don't like the right hand column that shows the incomplete intake paperwork.

Pros: The service when I first opened my account, he literally helped me build my forms and gave me lots of advice and answered all my calls without getting upset

Cons: You cannot maneuver from Paige to Paige you have a kind of go back and then go back into the page

Pros: It is very user friendly and it helps patient visits go by much quicker.

Cons: The thing we like lease about PracticeQ is the setup on Ipads.

Pros: I like the integrations of the financial payment system, the faxes, google drive and drop box, and the ability to have all my information electronically from booking from website to the forms. It adds a layer or protection without paper in the office.

Cons: There are some features that are not as advanced and they communicate frequently with the users to adapt the most needed things for each type of practice (the positive for the area they are currently lacking).

Pros: The ability to customize the system. I like the design of the system and the ease to navigate it.

Cons: Some features are difficult to navigate, such as signing off on notes, locking notes, and difficulty integrating forms.

Pros: Integration with square for invoicing. I also love the ability to invoice packages.

Cons: Only able to view team schedule as separate columns in single day view.

Pros: Easy to use, has the basic stuff you need as a medusa owner

Cons: Missing some features; I've put in feature requests before and does not get addressed very often.

Pros: I love that it has everything in one place

Cons: the complexity of pinning notes and forms not updating for clients who initially were using older versions of the progress note or treatment plan.

Pros: I love the ability to create my own forms. This allow me the the flexibility to create exactly what I need to ensure that I have the most valuable information on each client.

Cons: I would love if it a built in scribe software was available.

Pros: Customization & AMAZING customer service

Cons: Can be complex initially, but once set up it’s very useful.

Pros: The ease of the interface and custom controls.

Cons: There are some abilities missing from the program since it is so new.

Pros: The automations are the best part. No other EHR I have used, demoed or researched has the level of automations PracticeQ has which makes things run so smooth and very hands off. The EHR is easy to use and the learning curve compared to other EHRs is far lower making setup or edits very easy.

Cons: It’s a little slower overall compared to other EHRs I have used. Not quite as many features compared to others as well. Design is kind of bland, but that’s just personal preference.

Pros: Ease of customization for notes. Interface is simple.

Cons: Inability to send bulk forms to patients. Unable to customize client display name.

Pros: simple to use, very intuitive. easy to change forms.

Cons: Rx pricing is not great and the interface is not ideal.