SPS Commerce

Pros: Managing orders, invoices, and documents in one place makes workflows much more efficient and reduces manual work significantly. The automation and integrations with other systems are a big advantage, especially when handling high volumes or working with multiple partners.

Cons: That said, what I don’t like is that it can be complex and not very intuitive at the beginning. There’s definitely a learning curve, and troubleshooting errors isn’t always straightforward without technical knowledge. The price is probably the biggest downside, specially for small businesses.

Pros: Platform is really easy to onboard. Our Account Manager is ready to work with. They have been great to work with.

Cons: Support quality has decreased over the last couple of years. I don't know if that's a result of our migration to a new ERP or not.

Pros: Intégrations clés : La solution est reconnue pour ses intégrations prêtes à l'emploi avec les principaux ERP comme SAP, Microsoft Dynamics, Oracle NetSuite, Sage,

Cons: la plateforme n'est pas intuitive et nécessite une formation importante, tant pour les équipes informatiques que pour les utilisateurs métier. complexe et chronophage, nécessitant souvent l'aide de consultants, ce qui augmente les coûts.

Pros: Very easy portal to use and allows the end user to learn a lot about EDI and X12 communication. Customer support is friendly and effective, allows us to process many orders over the course of a week without individual manual effort. This makes speed and efficiency improvements to our internal processes.

Cons: Can be difficult to onboard new customers if the X12 format and required documents is a different transaction set than we are used to.

Pros: - very easy to use and project/support team are very supportive - very transparent with billing and invoicing

Cons: - sps portal does not show a lot of info when it comes to troubleshooting - not easy to resolve issue quick

Pros: Recent updates have made using the confirmation of orders very easy to use. The check for errors feature is a great way of making sure everything is set correctly before sending the confirmation.

Cons: The monthly cost is still pricey, but SPS Commerce has at least improved the ease of using the site.

Pros: Salesmen knows how to fool around with customers and let them purchase more useless services.

Cons: They force you pay for the trading partners that no business with SPS

Pros: SPS Commerce is very simple and reliable to use. It's invoicing system can be individualized to customer needs and meeting all of their standards and regulations and keeps things very automated for our team!

Cons: We have had a few times where the system has been kinda iffy, having to log out and back in, or do a restart. Never long lasting issues, but some small hiccups every now and then.

Pros: The people we work with and their responsiveness to our needs. [sensitive content hidden] are the greatest. It is so nice to have American based help instead of foreign call centers.

Cons: Pricing, but on the other hand you get what you pay for in the long run.

Pros: The friendly user interface. The quick response with questions and the chat feature.

Cons: The only issue is forms changing and maybe not letting us know.

Pros: The system itself is pretty easy to navigate. This is my first time using any kind of EDI system, so I literally knew nothing coming into it. The training modules were very clear on how to use SPS. HOWEVER, the support team in my opinion is where SPS shines. I have yet to have a question or concern that wasn't answered promptly and accurately from them. As we grow our business, it's nice to know SPS is there to support US!

Cons: I really don't have anything here. Sorry, not sorry...

Pros: The ease of use and accessibility. The platform is incredibly user friendly and easy to learn, even if you are a novice with EDI. The support and quick responses and help on issues are a HUGE help as well. Being a small team, I am the only person who handles EDI, so having an expert ([sensitive content hidden] :)) I can reach out to directly and be able to assist with issues is truly wonderful. And all the folks we have worked with at SPS are so friendly, helpful, and transparent. They have helped us work through numerous issues and have provided incentive every time we grow our business with them. Thank you!

Cons: This is very specific, but with errors received on transactions, making the data easier to understand so I can try to fix myself without involving the support team, would be great. I only see code and data and that means nothing to me not having the knowledge of an EDI expert. I think it would be a great idea for SPS to have a line at the top when you click into the error that is an "error notice" and briefly explains the issue so that a non-EDI expert can understand. Also, making the entry of cross-references a bit easier as it is very clunky and constantly kicks you out of what has been entered. For example, if I click into an item to edit and then save, the page defaults back to all customers and items instead of the choices I selected to filter it out.

Pros: The people are amazing and always helpful.

Cons: the user face could be easier to understand and setup.

Pros: Their customer service is great. [sensitive content hidden] has been extremely helpful whenever we have questions. She checks in on us often.

Cons: No problems! They have helped us with a user friendly system.

Pros: Easy to navigate, I use it every day and it's multi faceted

Cons: sometimes it takes a while for customer service

Pros: Absolutely 0 Pros. They do not care about their customers at all. Good luck if you try to work with them.

Cons: Terrible and ancient tech. Terrible and inauthentic service and care. Uneducated team.

Pros: If you want a complete hands off and do not onboard new relationships then sure, they will be fine.

Cons: Their support is slow, their error handling is misleading, they have monopolized certain companies so you HAVE to test with SPS though you use other EDI providers. It is just a bad model for a customer and for anyone with some knowledge and understanding of EDI will find it frustrating beyond beleif .

Pros: It is used by Chemist Warehouse and therefore we have to use it.

Cons: The Assortment module requires manually filling out a 196 column spreadsheet for all SKUs to be included. Half the columns are not applicable to certain products but cannot be left empty. It is simply not fit for purpose.

Pros: Not much the entire experience was lacking

Cons: Communications and Support were not responsive

Pros: We used SPS commerec for a large client and things were fine. We tried setting them up for EDI for anoteh rlarge client and it was anightmare. We asked for pricing and only after we waited 6 weeks to get pricing and sent an email letting them know we would move on due to lack of communication did we suddenly get an email checking in. Rep had no idea what we needed although we discussed extensively when we met that we needed pricing to move forward and would wait to hear back. We signed up and got charged a LOT more money than other EDI companies. We thought we would only pay SPS but then later found out through our warehouse there would be other fees if we needed to set it up through them. Started paying monthly fees even though the warehouse never sent it up and we had to cancel. Every time we try emailing them about thsi it takes an average of 9 days to get a response.

Cons: The high Cost and Customer "service" were dissapointing.

Pros: Un outil d'intégration des données très efficace et facile d'utilisation, SPS Commerce me permet de faire la capture des données, la transformation des données. Intuitif et fiable, il nous permet la gestion de la qualité des données en faveur de notre entreprise.

Cons: En dehors de son tarif élevé, SPS Commerce n'est pas disponible dans tous les pays.

Pros: Bon logiciel pour la gestion de stock et la distribution

Cons: Je ne lui trouve aucun inconvénient je pense continuer à l'utiliser