Freight Club

Pros: Easy to use and the prices were very competitive

Cons: Nothing was a con for my first use of the product

Pros: I like how easy it is to use and how intuitive the interface is. I had never done freight shipping before and have to do it a lot now. Freight Club makes it very easy to set up shipments and find the best prices.

Cons: The user interface seems a bit busy. Also customer service isn't incredible. There seem to be some terrible carriers on your site with no way to rate them or file formal complaints against them.

Pros: I find it very easy to get a quote for shipping.

Cons: The address book will sometimes auto fill the wrong info

Pros: Great shipping prices awesome dashboard makes my life much easier! [SENSITIVE CONTENT HIDDEN] is great too!!

Cons: Wish I had more carriers to choose from and wish Shopify worked better with freight club but that's Shopify's fault, not freightclub!

Pros: -Ease of use -Great user interface -Often the lowest rates -Both LTL and ground available

Cons: - Poor customer service (they either ignore or don't follow up when expecting) - Overages have been common - Can't trust for room of choice / white glove. We have often had issues when booking this rate and then the driver refuses to complete white glove service but instead just drops off and leaves. Or they don't have enough support. Poor communication with the local installers they work with.

Pros: Freight Club makes it quick and easy to schedule freight for all of my orders. The customer service is outstanding and you can't beat the pricing! I highly recommend using Freight Club!

Cons: This is less about Freight Club and more about the Carriers, but I cannot seem to find a carrier that is reliable. I have used just about every carrier on Freight Club, and just about every one of them has either missed a pick up, lost an order, or delivered an order to the wrong place. Not to mention, the customer service provided by the different carriers is miserable. Going through UPS and FedEx for LTL is typically much more expensive, but with the number of problems that I have had, I am almost to the point of preferring to spend the extra money in order to ensure my orders actually get delivered.

Pros: easy to use on scheduling pick ups for our orders

Cons: nothing. very easy to use and fast processing

Pros: Small package, LTL, and white glove all in one platform! Easy to quote and book.

Cons: It would be nice if the quotes I save could be seen by other users in my company.

Pros: It's OK, nothing spectacular. Nothing. It works.

Cons: They provide a quote and then send you a second additional invoice weeks later. Weight and dimensions were correct.

Pros: I have entered many freight shipments over the years and the Freight Club site is a pleasure to navigate. The design of information entry is seamless.

Cons: The only improvement I would like to see is the ability for larger font sizes.

Pros: The software integrates easily with your orders on Shopify. The dashboard is easy to navigate with managing orders, creating bills of lading, tracking and claims. Creating a Quick freight quote is easy to understand and create your shipment for LTL heavy shipments.

Cons: Sometimes prices were higher than other shipping broker

Pros: Quick retrieval of multiple quotes/carriers/services. Easy to integrate. Well rounded program.

Cons: API connection created duplicate bookings. API errors aren't clear for users to understand/fix.

Pros: We ship solid hardwood flooring using freight club and sell through our e-commerce store. There were no other apps that we configurable to provide live shipping rates at checkout for our palletized products. With a little tweaking, we've managed to get accurate rates into our checkout process so customers no longer have to request a quote first. We are also able to book shipments with ease through the app portal. In 5 years of working in heavy-weight logistics, this is by far the easiest shipment booking system I have seen. It's fast and straightforward - just like it should be in 2021!

Cons: Shopify integration seems very buggy inside the app. There is a section where I can "import shopify orders", but it never seems to be able to import any orders at all. Furthermore, adding products to the system is quite cumbersome. A bulk editor feature for products would make the process much easier as exporting and importing excel spreadsheets is clunky. Integrating with shopify is also not very intuitive. My FC manager, [SENSITIVE CONTENT HIDDEN], was very helpful which made this process manageable, but without him, I think there would have been many more hours wasted. Having to setup shipping zones and manually add products to them inside shopify, only have to go add all the products inside Freight Club too makes for a complex workflow that is hard to get other staff up to speed on when adding new product lines to our store.

Pros: The system has a Seamless workflow and flexibility

Cons: Sometimes, the checkout process can hang but other than that no issues!

Pros: We like that it's easy to use, has good pricing, and offers freight shipping insurance at a reasonable price.

Cons: When we first started using the platform, we didn't like that no freight insurance was offered, but it's now being offered at a solid price so insurance is no longer an issue.

Pros: API integration to our own internal system is invaluable to our team. The ability to generate BOL's and shipping labels so smoothy is incredibly helpful.

Cons: Lack of ability to supply a ground shipping label. Claims can sometimes be denied for carrier liability that we disagree with, however this is the nature of freight shipments.

Pros: We like the fact the rates are offered to us as we were a larger company, so we don't have to put in the years of struggling with freight services in order to qualify for the discounted rates. The system is fairly easy to use to start a project

Cons: The follow-up. I often go back to check the status and it mostly never changes. So its hard to see where a shipment is during the process and you often have to call the carrier to get updates, especially if the project goes silent.

Pros: I like how it connects with Shopify is good

Cons: Ltl rates are ridiculous more expensive

Pros: We have used freight club for the past year. The software is easy to use and the savings are astronomical on larger products.

Cons: Integration from Shopify is a hit or miss. This could be a Shopify issue and not a Freight Club issue.

Pros: It was very easy to set up and teach our team.

Cons: UPS parcel prices are not very competitive.

Pros: I find the software easy to maneuver. It is somewhat intuitive and pull down menus are complete.

Cons: I do not believe it has a way to use my company address as a default pick up location. My company appears in the pull down menu, but I do have to select it every time.

Pros: Ease of use. Integrated with our Shopify store so easy to import customer information. Quotes are very straight forward and easily comparable between service type and carriers. I like how the pricing is the price I will pay. I do not have to worry about additional charges later on from the carrier such as freight surcharges, etc.

Cons: Hard to get a hold of customer service when there is an issue. The main issues have to do with locating shipments and damages. Although the claim process is very easy and straight forward, I have yet to get reimbursed for any of my claims. The claims keep getting sent back to me for additional information such as pictures when I do not have this information. I had to call to specify the carrier has the item and contacted our customer to state the item was damaged so it would be impossible for me to provide pictures. The claims continue to get pushed back to me even after making these comments.