Rating
4.5
40 reviews
Categories
7
Founded
2015
Employees
39
Freight Club lets you quote, book, ship & manage on one easy-to-use platform. Specializing in LTL and big & bulk shipping, you'll gain access to enterprise rates from over 30 pre-vetted freight carriers with no minimum volume requirement. Our smart technology pairs your shipment with the right carrier for your SKU, reducing damages & overage fees. Plus, Freight Club has been proudly planting trees across the United States, at no cost to our customers or carriers.
Ad spend / mo
$0
0 paid keywords
Paid visits / mo
0
Organic keywords
996
Organic visits / mo
965
The shared messaging across Ecommerce Shipping & Multi-Carrier Management Software advertisers - the validated angles to copy. See the niche →
(40 reviews)
Terrible experience!
Pros: Terrible follow up, not trustworthy, do not use them if you can help it. Terrible customer service and execution
Cons: Not reliable at all, will never use them again.
Rob Y. · President · Wholesale · August 1, 2022
Good has room for imporvement 7 out of 10
Pros: Easy but need to implement if you are computer litelal
Cons: No easy to used if you aren't computer litetal
Abel L. · Owner · Building Materials · April 10, 2021
Took a minute to learn the functions I needed but overall good.
Pros: Bulk download for BOL's and Labels is awesome time saving feature.
Cons: Quoted prices have not been honored. Shipped over 150 orders and all but 3 were charged more than quoted.
| Category | Page | Rank | Placement |
|---|---|---|---|
| Dropshipping | 1 | 11 | - |
| Shipment Tracking | 2 | 8 |
Domain confidence 98%
Meg M. · Logistics · Retail · April 5, 2021
Pros: Easy to use and the prices were very competitive
Cons: Nothing was a con for my first use of the product
Kanicia C. · Owner · Sporting Goods · April 1, 2021
Pros: I like how easy it is to use and how intuitive the interface is. I had never done freight shipping before and have to do it a lot now. Freight Club makes it very easy to set up shipments and find the best prices.
Cons: The user interface seems a bit busy. Also customer service isn't incredible. There seem to be some terrible carriers on your site with no way to rate them or file formal complaints against them.
Andrew F. · President · Aviation & Aerospace · March 30, 2021
Pros: I find it very easy to get a quote for shipping.
Cons: The address book will sometimes auto fill the wrong info
LORI B. · OFFICE MGR · Furniture · March 4, 2021
Pros: Great shipping prices awesome dashboard makes my life much easier! [SENSITIVE CONTENT HIDDEN] is great too!!
Cons: Wish I had more carriers to choose from and wish Shopify worked better with freight club but that's Shopify's fault, not freightclub!
Scott S. · Owner · Furniture · March 3, 2021
Overall, Freight Club is a great choice for any shipping service Threshold or below. I would not trust them to handle white glove deliveries after many poor experiences.
Pros: -Ease of use -Great user interface -Often the lowest rates -Both LTL and ground available
Cons: - Poor customer service (they either ignore or don't follow up when expecting) - Overages have been common - Can't trust for room of choice / white glove. We have often had issues when booking this rate and then the driver refuses to complete white glove service but instead just drops off and leaves. Or they don't have enough support. Poor communication with the local installers they work with.
Anonymous User · Senior Consultant - Technology Strategy & Architecture · Management Consulting · March 2, 2021
Overall, my experience with Freight Club has been a 10/10. My experience with the various carriers has been a 1/10.
Pros: Freight Club makes it quick and easy to schedule freight for all of my orders. The customer service is outstanding and you can't beat the pricing! I highly recommend using Freight Club!
Cons: This is less about Freight Club and more about the Carriers, but I cannot seem to find a carrier that is reliable. I have used just about every carrier on Freight Club, and just about every one of them has either missed a pick up, lost an order, or delivered an order to the wrong place. Not to mention, the customer service provided by the different carriers is miserable. Going through UPS and FedEx for LTL is typically much more expensive, but with the number of problems that I have had, I am almost to the point of preferring to spend the extra money in order to ensure my orders actually get delivered.
Mike W. · Owner · Consumer Goods · March 2, 2021
does the job at a fraction of the cost
Pros: easy to use on scheduling pick ups for our orders
Cons: nothing. very easy to use and fast processing
shauna s. · customer service · Furniture · February 26, 2021
good
Pros: Small package, LTL, and white glove all in one platform! Easy to quote and book.
Cons: It would be nice if the quotes I save could be seen by other users in my company.
Oriel C. · Office manager · Furniture · February 26, 2021
I've moved to a competitor who honors their quotes
Pros: It's OK, nothing spectacular. Nothing. It works.
Cons: They provide a quote and then send you a second additional invoice weeks later. Weight and dimensions were correct.
John P. · CEO · Machinery · February 26, 2021
Freight Club keeps all my shipments in one arena, rather than shifting from major shipping companies to remember whom I shipped with. The History of my shipments makes my job smooth.
Pros: I have entered many freight shipments over the years and the Freight Club site is a pleasure to navigate. The design of information entry is seamless.
Cons: The only improvement I would like to see is the ability for larger font sizes.
Doreen M. · Owner/Operator · Furniture · February 26, 2021
This makes it so easy to get a freight quote without needing to cal a shipping broker. Although I have not used it lately, I will check it more often.
Pros: The software integrates easily with your orders on Shopify. The dashboard is easy to navigate with managing orders, creating bills of lading, tracking and claims. Creating a Quick freight quote is easy to understand and create your shipment for LTL heavy shipments.
Cons: Sometimes prices were higher than other shipping broker
Denise C. · Owner · Retail · February 26, 2021
Pros: Quick retrieval of multiple quotes/carriers/services. Easy to integrate. Well rounded program.
Cons: API connection created duplicate bookings. API errors aren't clear for users to understand/fix.
Ha P. · Logistics Analyst · Furniture · February 25, 2021
Our manager, [SENSITIVE CONTENT HIDDEN], has been absolutely great to deal with. He is available on the phone and also very helpful when we have issues or need support. We're very used to large freight companies being very impersonal and hard to reach. Not to mention having to wait through lengthy call cues only to be connect with someone who doesn't know how to help you and then accidentally disconnects you after being on hold for 45 minutes. FreightClub has been a refreshing replacement for this kind of headache. As mentioned above, the app setup is a bit complicated, but once things are up and running, it's generally quite smooth. Unfortunately, there seems to have been a large rate jump with our particular shipment types lately which unfortunately has made booking shipments through freightclub impossible for us. We are hoping this is just a bug and can be resolved soon so we can bring our shipping business back to freightclub.
Pros: We ship solid hardwood flooring using freight club and sell through our e-commerce store. There were no other apps that we configurable to provide live shipping rates at checkout for our palletized products. With a little tweaking, we've managed to get accurate rates into our checkout process so customers no longer have to request a quote first. We are also able to book shipments with ease through the app portal. In 5 years of working in heavy-weight logistics, this is by far the easiest shipment booking system I have seen. It's fast and straightforward - just like it should be in 2021!
Cons: Shopify integration seems very buggy inside the app. There is a section where I can "import shopify orders", but it never seems to be able to import any orders at all. Furthermore, adding products to the system is quite cumbersome. A bulk editor feature for products would make the process much easier as exporting and importing excel spreadsheets is clunky. Integrating with shopify is also not very intuitive. My FC manager, [SENSITIVE CONTENT HIDDEN], was very helpful which made this process manageable, but without him, I think there would have been many more hours wasted. Having to setup shipping zones and manually add products to them inside shopify, only have to go add all the products inside Freight Club too makes for a complex workflow that is hard to get other staff up to speed on when adding new product lines to our store.
Reuben A. · Marketing Director · Building Materials · February 23, 2021
Pros: The system has a Seamless workflow and flexibility
Cons: Sometimes, the checkout process can hang but other than that no issues!
Bryan M. · Owner · Retail · February 23, 2021
Pros: We like that it's easy to use, has good pricing, and offers freight shipping insurance at a reasonable price.
Cons: When we first started using the platform, we didn't like that no freight insurance was offered, but it's now being offered at a solid price so insurance is no longer an issue.
Curt T. · Account Manager · Internet · February 23, 2021
Freight Club has an excellent team of people that are constantly trying to help us with escalated issues and improve their own platform. Very easy to work with and we enjoy our business relationship with them.
Pros: API integration to our own internal system is invaluable to our team. The ability to generate BOL's and shipping labels so smoothy is incredibly helpful.
Cons: Lack of ability to supply a ground shipping label. Claims can sometimes be denied for carrier liability that we disagree with, however this is the nature of freight shipments.
Kyle A. · Logistics Supervisor · Furniture · February 23, 2021
Overall, it has been a great experience with a great team. Response times are great and they are pretty good with problem-solving when necessary. I do have to say that even though most of my experiences have been positive on the occasion that I have had some mishaps, it's very disappointing the carriers are held a bit higher than the clients and are often held liable for their mistakes, errors, or delays.
Pros: We like the fact the rates are offered to us as we were a larger company, so we don't have to put in the years of struggling with freight services in order to qualify for the discounted rates. The system is fairly easy to use to start a project
Cons: The follow-up. I often go back to check the status and it mostly never changes. So its hard to see where a shipment is during the process and you often have to call the carrier to get updates, especially if the project goes silent.
Christopher A. · Principal · Furniture · February 23, 2021
Not very good
Pros: I like how it connects with Shopify is good
Cons: Ltl rates are ridiculous more expensive
Katherine T. · Owner · Internet · February 23, 2021
We have had a great experience with Freight Club. We have multiple individuals using the software and it is very ease to use.
Pros: We have used freight club for the past year. The software is easy to use and the savings are astronomical on larger products.
Cons: Integration from Shopify is a hit or miss. This could be a Shopify issue and not a Freight Club issue.
BRENDA D. · OWNER · Retail · February 22, 2021
Pros: It was very easy to set up and teach our team.
Cons: UPS parcel prices are not very competitive.
Sam K. · Manager · Warehousing · February 19, 2021
They and their shippers have gotten the job done in a timely fashion. I do not use the service if shipment must be picked up the same day, however. They never pick up same day. Usually it takes three days to get picked up.
Pros: I find the software easy to maneuver. It is somewhat intuitive and pull down menus are complete.
Cons: I do not believe it has a way to use my company address as a default pick up location. My company appears in the pull down menu, but I do have to select it every time.
J.M. G. · Director of Operations · Fine Art · February 18, 2021
Overall happy with the platform and use it all the time. I do wish the claim process can be improved. I am not sure why we pay for insurance on each shipment if they do not actually pay out anything.
Pros: Ease of use. Integrated with our Shopify store so easy to import customer information. Quotes are very straight forward and easily comparable between service type and carriers. I like how the pricing is the price I will pay. I do not have to worry about additional charges later on from the carrier such as freight surcharges, etc.
Cons: Hard to get a hold of customer service when there is an issue. The main issues have to do with locating shipments and damages. Although the claim process is very easy and straight forward, I have yet to get reimbursed for any of my claims. The claims keep getting sent back to me for additional information such as pictures when I do not have this information. I had to call to specify the carrier has the item and contacted our customer to state the item was damaged so it would be impossible for me to provide pictures. The claims continue to get pushed back to me even after making these comments.
Steve C. · VP · Furniture · February 18, 2021
- |
| Freight | 2 | 10 | Shortlist |
| Transportation Management | 2 | 41 | - |
| Shipping | 2 | 50 | - |
| Logistics | 3 | 9 | - |
| Order Management | 4 | 8 | - |