ProShip

Pros: Once integrated, Proship works extremely well and allows for complicated customization to suit our needs.

Cons: The only real con is the initial cost and the renewal costs.

Pros: The product seems to work well and suites our needs. It talks perfectly with our rather outdated ERP system.

Cons: The support team leaves a lot to be desired. We struggle getting timely assistance and hear nothing but excuses. The engineers do not communicate with each other. We have to answer the same questions multiple times. Their expectations of our internal knowledge is unreasonable.

Pros: The system works well. The updates come regularly and implementing them is a breeze. Their support is actually supportive! That is a plus!

Cons: I love the documentation, but it does seem like there are some docs out there that need some attention. At least they are out there, though. I am happy about that. :-)

Pros: The product is reliable and works well day-to-day.

Cons: Our experience with technical support has been consistently inadequate. Days go by answering basic questions that were answered in the initial ticket. Weeks can go by before resolution of a more complex issue.

Pros: How it makes shipping with multiple carriers easier

Cons: Sometimes wait too long for answers to support issues.

Pros: The flexibility of working with different shipping vendors with different requirements.

Cons: The customer service team could have better time management skills to response times with open tickets.

Pros: both the features in Proship -rate shopping between logistics -ADS feature for promised date

Cons: support model when it comes to underlying services

Pros: They are always willing to look into an issue and help their customers find a solution for their problem. Very knowledgeable staff, they all know their area which is important while attempting to resolve issues.

Cons: They don't have many resources to help on weekends and there are some occasions that it's very hard to get support. There are also instances they don't respond to tickets.

Pros: That it works with so many carriers and is easy to use for my end useres.

Cons: It seems you need to be able to wright code to make changes for anything.

Pros: The update process for the product is very good. Response time is really low, and this tool is highly reliable.

Cons: If there is tie between two shippers, then some configurations could help us to set which one would win by default.

Pros: I was impressed with the seamless service provided by this company. Everything was handled with remarkable efficiency.

Cons: Our recent experience with ProShip has revealed some areas for improvement, particularly in the realm of communication.

Pros: Multi-carrier rating, customization, automation around label printing and commercial invoices.

Cons: Long integration process, found some functionality to not exist and needed custom coding in order to execute properly.

Pros: Highly customizable, which can be both a good and bad thing. However, the ProShip team is always very helpful and accommodating trying to find solutions to situations that come up with carriers or our clients.

Cons: It is sometimes frustrating when major carriers have updates and it seems like ProShip is not prepared. This is not always directly at the fault of ProShip but rather on the shipping carriers themselves, however we really don't have a choice but to remain compliant with the carriers even if ProShip was not given ample time to prepare for the changes.

Pros: easy integration with fedex, and other carriers

Cons: integration with UPS needs to be more robust

Pros: Multiple shipping carriers in one application and the preprinting of labels

Cons: Not supporting 300 DPI in the out of the box application

Pros: Proship has been able to meet our needs in North America. Once implemented, the support they provide is reliable and our custom requirement needs continue to be met by Proship.

Cons: Implementing a new carrier that hasn't been utilized previously by other Proship clients can be challenging in project time/cost.

Pros: We purchased ProShip because we were told it was a Multi-Carrier Shipping Solution when in fact that is not true. We needed a small parcel processing system to handle our multi-warehouse 3PL operations and we were told that ProShip could handle it. This was all a lie, ProShip is not shipping software, it is a development environment geared toward shipping. This means that out of the box with no programming ProShip cannot ship anything.

Cons: The fact that we were deceived as to what ProShip was. ProShip does nothing out of the box, it is merely a development environment. To say that ProShip is a shipping solution is like saying C++ is an Shipping solution. Granted you can develop a shipping solution in C++, but that does not make the actual C++ application one.

Pros: We use both the single package shipments and several custom batch processes on a daily basis. They all integrate into EOD reports which makes reconciliation and charge backs fast and efficient. Integration was a challenge due to the variations of clients and business models but the ProShip staff was very helpful and we made it through. Since then we've integrated a couple more processes and, again, they've been helpful every step of the way.

Cons: As is typical with most software, the support documentation could be easier to use. Sometimes you need to know how Proship is referring to a feature before you can look up the related information. One aspect of the product that is challenging is only being able to look up XML or void packages from the station that produced the label. If that could be done at the server level, even if just for admins, that would be helpful.

Pros: The ease of use for all users is the best part. From Shippers to Management, everything is customizable and user friendly. The shippers can quickly process shipments, managers can easily look into previous shipments or update order information. Other staff even has access to quote shipments and look up tracking information quickly for their customers.

Cons: So far haven't noticed anything missing, anytime we think of a new addition the ProShip team is always quick to help us implement and move forward.

Pros: We've partnered with ProShip for over 12 years. What truly sets ProShip apart is its ability to adapt to our changing business and it provides an array of customization options that go beyond standard functionality.ProShip's engineering team has continuously shown their innovative thinking and problem-solving abilities. They have consistently demonstrated their commitment to staying ahead of the curve in the ever-evolving world of shipping logistics.One of the primary reasons we chose ProShip was its reliability and scalability. As our business continues to grow, we required a software that could keep up without causing any disruptions during our busy season.

Cons: ProShip's customer support team has been generally responsive and knowledgeable. However, during periods of staffing shortages, we have noticed delays in getting assistance and problem resolution.

Pros: ProShip removes the uncertainty of carrier contract negotiations. I've been negotiating small package carrier agreements for 8 years. ProShip keeps the carrier agreements honest.

Cons: The legal portion of the contract wasn't easy. Once both sides agreed to sign, it was a breeze.

Pros: Functionality and ease of use, we use the office version. Integration is easy as it is PHP and you can go in and make you own mods. Makes returns for our customer service reps very easy. It also allows our warehouse to make the best decisions on the most economical way to ship for the customers.

Cons: There is some more functionality that I could have but this is more unique to the gift-ware / housewares industry. There could be some standard links to software that would help and a better way to interface your negotiated rates to the software but that is just UPS.