Equips

Pros: Quick and easy. Each tab shows relevant information. And Equips is a real-time application where you post and you can see changes/update immediately.

Cons: None so far. The application is a user-friendly.

Pros: they are easy and they are quick. the techs are nice.

Cons: not available. everything was good. had to wait a little for the part, but that was not a problem.

Pros: EASE OF USE AND RESPONSE TIME BEING ABLE TO SPEAK WITH A RAL PERSON

Cons: THERE ARE NO CONS AT THIS CURRENT TIME.

Pros: I like the ease of use most. Is convenient and quick.

Cons: Nothing. I have enjoyed using equips for my campus.

Pros: Ease of use compared to Admin, web based so it is faster and I can have multiple tabs open at once.

Cons: Some development issues came up along the way as changes were being made, but they were corrected quickly once the Equips team was notified.

Pros: Ive used 3 other systems to do my job, this is by far my favorite

Cons: I have no cons at this time. I like all of the updates that have been made

Pros: Automatic updates and sending tasks for adjusters.

Cons: When putting in the contract number the contract holders information isn't immediately in the system

Pros: It is easy to use and teach, it's very navigatable. Keeps most of the information organized and readable

Cons: We do not have access to pull up contracts from the claim/contract screen which would be very useful. There has been a bug preventing us from finalizing claims and when I submitted the bug, it took 24+ hours between responses in the bottom corner help button. I also still have not been informed whether or not it has been fixed.

Pros: I like the ease of putting in a work order and the daily follow ups to make sure that the work order is being taken care of.

Cons: Sometimes one of the Maintenace workers doesn't complete the ticket and it can get annoying with the follow up messages on an order already completed.

Pros: It is very user friendly and you can follow the progress of the ticket in real time.

Cons: Maybe im new and do not know how to but I'm unable to retrieve the notes added to the ticket. Once added they disappear on both ends

Pros: It's just more useful during the calls.

Cons: I have no compliments using Equips. It took me a while to get used to it; but now I have it.

Pros: I like we get quick email responses to my tickets. I like when the technician calls to confirm the issue and they usually can fix the problem right away.

Cons: Service being dispatched could be faster especially during the Holiday season since our traffic is busier and the machines that go down are important to our job.

Pros: very fast and employees are super nice and helpful

Cons: none, I have no complaints with Equips they are super fast

Pros: Very easy to manage and also very easy to maneuver.

Cons: There are still some things like filters that need to be added for better viewing

Pros: Equips is a user friendly software that allows you to service equipment, select the issue that ails it and you can real time updates of it getting fixed.

Cons: Equips is reliant to browser so you do have to use an internet browser to use it.

Pros: Easy to use program with lots of potential to store information critical to pieces of equipment so that we don't have to keep track on paper.

Cons: When there are due dates on tasks, the program (to my knowledge) doesn't notify you that the due date has arrived or is past due.

Pros: The response email we get are helpful in the sense that people are looking into our problems and are handling it as quick as they can. They are very responsive during the time they have to dispatch someone to a branch.

Cons: There were a couple of instances when I was here that Equips took "AGES" to get something repaired. We understood the situation of backorders, however, there were never any ETA of when it will show. This caused us to get more anxious and upset since we never hear back until the part has been received. We would think that our concerns were common and that there are extra parts that they can supply us with, but like I said, there is a loss of communication after the checkup.

Pros: I like that the navigation panes are very easy to recognize and navigate through.

Cons: It is still in the early stages of use, but what I like least would probably be sometimes the updates take longer, but that also might be my internet as well. I don't really have much of a con about the program yet. I have only been using it for 3 months, I don't have much to complain on it.

Pros: I like that it is all in one place and don't have to look for numbers.

Cons: Doesn't cover everything. It does make the calls for whomever needs to fix it but doesn't cover the cost of it.

Pros: I like that all our service requests are organized without needing an external spreadsheet.

Cons: It still has some small glitches when I change from one saved view to another, sometimes the information from the last view stays unless I reload the page.

Pros: I appreciate the ability to log and record all equipment on the facilty.

Cons: I prefer to use a program that would have a heavier emphasis on task management and easier to use interface.

Pros: Easy to use website. Quick to service. Friendly customer service.

Cons: Nothing. All they do is great. I have nothing bad to say.