MasterControl Manufacturing Excellence

Pros: Simplicity is good. Super easy to navigate for what I need. Like to main screen having quick options.

Cons: Would love to have a dark mode or the light blue/ gray font darker. Sometimes a little hard to see.

Pros: The process is streamlined to the point of everything being labeled/named for what specific part of the job I need.

Cons: When too many people are on the system at the same time there is a massive slowdown. Sometimes it moves slowly to a crawl that barely anything can get done.

Pros: My company use master control for electric batch records. It’s very easy to use. I like it is able to perform Review By Exception.

Cons: I’m having challenges with the issue that Attachments are unable to be downloaded all together with the executed batch records.

Pros: Electronic batch records are a good option for digitizing manufacturing and creating value through improved efficiency and better quality. MasterControl's Mx production records is one of the best options in the field.

Cons: The company has a great willingness to improve their software, and has share the roadmap for good improvements down the line. But they just aren't putting out updates very fast, and when they do the quality hasn't been stellar lately.

Pros: Easy, intuitive interface for record building and EBR execution with review by exception. A great no code solution for fast implementation.

Cons: Minor inconveniences with building, but overall very good. These things are extremely niche use case for specific records that workaround scan be made for.

Pros: The Mx is very user friendly and easy to build templates. Simplify production process documentation as many fields can be automated.

Cons: The customer support is not the best, we have had many issues with records with issues that results in delays in release of product. The issues are backend and require MasterControl to resolve. The VoD tool was not working for awhile, which is used as part of our validation process.

Pros: The implementation process with the tool to build “skeleton BR” is awesome. We reduced the timeline to build all our templates significantly by using these compacted portions of BR that then we merge to cover the process.

Cons: There is a different approach later when all the BR are in production to execute a revision that is to be applied to groups of products or all the BR, as these revisions cannot be executed in bulk. We need to execute one by one

Pros: What I liked most about MasterControl Manufacturing Excellence is its ability to eliminate paper records and provide real-time visibility into manufacturing processes. The system ensures data accuracy, traceability, and compliance by capturing information directly at the point of execution. It streamlines batch record review, reduces errors, and accelerates product release. I also value how seamlessly it integrates with other MasterControl modules like Quality Events and Document Control, creating a connected, end-to-end quality ecosystem. Overall, MX has greatly improved efficiency, audit readiness, and collaboration between production and QA, supporting our organization’s digital transformation and continuous improvement goals.

Cons: What I liked least about MasterControl Manufacturing Excellence is that system configuration and validation can be time-intensive, especially when workflows require frequent updates. Any change to forms or process logic typically involves documentation, testing, and approval to maintain compliance, which can slow down implementation of improvements.

Pros: The platform allows for flexible workflow configuration, letting teams build process records tailored to their unique needs

Cons: Connecting MX to other enterprise platforms (ERP, legacy systems) can be challenging and may require workarounds

Pros: I like how easy it is to create production records and notify managers of oos events. I also like the visibility of the status of the production record and the significant figures.

Cons: I don’t like how the master template approval process is managed in Qx. I don’t like having to delete a packet if the master template is rejected. Can we remove the REVISED-REVISED-REVISED from the naming structure?

Pros: What I like the most is the user interface and being a saas solution. Given that is saas, we don’t have to worry about deployments or local servers

Cons: it does not provide SQL access to extract data. We found the the jreports or insights does not fit our needs

Pros: I like the reduction of paper records and not having to distribute controlled copies to different departments.

Cons: I don’t like that you can’t easily track the lifecycle of the document or task tracking, rather you have to click into the info card and find the right section.

Pros: I like that I'm able to move everything electronic because on paper it's not efficient and corrections take long

Cons: It takes a really long time to make electronic batch records because ours are very long and they are detailed

Pros: Love how the module has streamlined our processes and made the training integration seamless. Has drastically reduced the time and buden reviewing final batch records.

Cons: The inspection plans feature doesn’t work as well as we had hoped especially for a business that follows different types.

Pros: The user interface is code free to build master templates (batch records). Users get instant feedback when tolerances are exceeded. When customer support is needed, they use a good priority system to resolve problems in a timely manner. Many items were solved the same day.

Cons: We benefited greatly from a 120-day go live map from kickoff to implementation. Do not try to implement by yourself. Use subject matter experts to help configure the first couple records so your team can see how to build for success.

Pros: I love how open or locked down different phases of the batch records can be with numeric limits, decimal precision, etc. it’s incredibly customizable!

Cons: Building the batch record templates is a lot of work and there’s no good way to speed up the process.

Pros: The Mx platform is easy to use efficient in really has a lot of features that other products don’t have. The production workflow is secure, intuitive and user-friendly.

Cons: Being able to add custom features and integrations is one of the biggest challenges right now. This would be a great enhancement.

Pros: Properly creating record templates allows for a lot more consistency across manufacturing lines and facilities.

Cons: It would be nice to see more integrations with logbooks for equipment status. Specifically, if equipment is released for use.

Pros: One of the best things about Mx is it user friendly user interface. Being able to easily execute, have automated calculations, sign-offs, data projections is fantasitic for our end users.

Cons: There are some features that are not there yet but one of the features i wish was there, the cascading calculation. Where a numerical value is subtracted from a dynamic value capture.

Pros: The support during and after implementation. The ability to add scanners to capture equipment info and training checks

Cons: Quarterly upgrades means for 8 weeks a quarter the sites are not aligned so can’t import to prod new templates

Pros: Implementing electronic batch records helped us to streamline our processes and minimize operator errors. It also shortened our record review time considerably.

Cons: The data lake refresh time is too long for any real-time reporting in Insights. Also, when to use tags is rather confusing.

Pros: It got us away from using a paper system for production records and master templates for our reagents lab.

Cons: The cost is extremely high per license. It’s forced us to reduce the amount of builders to one when we really need more but can’t afford.