Purplepass

Pros: I love how clean the layout is. It makes it easier for customers to see all the information they need about our event. It looks very professional and helps our event feel more legitimate. It was also very easy to integrate into our website and share across our social channels.

Cons: Overall, I have no complaints. One thing that would be nice to have in the overview section is the ability to place a photograph. I love keeping the logo in the main header, but it would be great to also add an image further down the page.

Pros: Purple Pass stands out for its commitment to customer service as well as its straightforward ease of use for admin and end user.

Cons: We had no problems whatsoever with Purple Pass. The support team was highly responsive and excellent at troubleshooting any issues so no complaints.

Pros: It has good customization capabilities. Reporting is very detailed. Their support is very good when we reach a human.

Cons: Probably more beginner-friendly videos explaining what not to do also. The AI needs more training for support

Pros: This is the third year that we have worked with Purplepass and the customer relationship bonds that has developed is invaluable. During our events and the planning of them, the event ticketing has been seamless. Our representative nice has valuable insight that has become/been helpful in event planning. He and his organization have been so attentive to the needs of our organization and have gone above and beyond to meet our goals. If you are an organization that is looking for a business that is strives to help you reach your event goals, you need look further than Purplepass for your needs.

Cons: There are no cons working with Purplepass from my personal experience. I had a great experience. Highly recommend.

Pros: Purplepass truly fits all of our needs. The versatility has allowed us to expand our usage beyond what we thought was possible. It was initially purchased to handle our event management and ticketing. Our Foundation office was able to expand on that and use it seamlessly for athletic events, student club fundraisers, and so much more. Our greatest test of the system was our annual gala. We received such high praise from our attendees. We are grateful for Purplepass for giving a great experience, whether it be to our guests or staff. It truly helps our organization shine.

Cons: There are not any features that we are unhappy with. We are excited for the addition of ApplePay as a payment option.

Pros: It is incredibly user friendly and their customer support is some of the best. You cant beat the pricing for the functionality and ease of use you get with the platform. Ticketing is so easy and the Box Office platform has made out check in process so much more efficient.

Cons: The only thing I wish they had was the ability to have more than one user per account. We have multiple people that access our platform and I wish we had the ability to have unique user names for each person instead with access limits of one blanket user that has all access.

Pros: One of the MOST important aspects of any event is to assure proper preplanning and have customer service available during the event for any last minute changes or to troubleshoot to keep the event running smoothly. The customer service from our account representative, [sensitive content hidden], has been nothing but stellar! He is there to walk us through being able to set up our event ourselves, help when needed and offer excellent solutions. We are in good hands and the stress of ticketing or equipment issues is far less than any other product we have used previously. The system processing security and value is perfect for our event. Admission scanning process is easy to teach volunteers in less than 5 minutes!

Cons: We would like to see the ability to use the terminals at the front gate and provide a QR code receipt to bring to entry gate.

Pros: The product is easy to use, provides the perfect platform for advertising and conducting ticket sales for all of our events which we host 6-8 each year.

Cons: Inserting images within the content of the description of events requires an outside hosted file structure to import from.

Pros: I used it to purchase a ticket to go to a free concert and it was one of the easiest processes to getting a ticket for an event.

Cons: There was not much to not like about Purplepass because there were no problems with the process. It was very easy.

Pros: From the very beginning, Purplepass' Customer Service has been outstanding. We checked many other ticketing software companies, but when it came to service none could compare to Purplepass.

Cons: We love Purplepass, and have had no negative experiences selling event tickets and/or raising money using their system.

Pros: We have been using Purplepass since 2020 for our ticketed events. They make it so easy to set-up events, help solve problems when we want to make changes, communicate quickly via phone or email, and provide excellent customer service to our patrons. Using Purplepass has made our ticketing process more streamlined, helped sell additional tickets for our program, and has allowed us to easily incorporate online ticket sales through our website for our events.

Cons: Nothing - everything has been wonderful! Purplepass makes online ticketing so easy to do that our organization uses it for all of our programming.

Pros: The ticket link set up was very easy to use and follow. It guides you step by step and is easy to go back and make edits / adjustments.

Cons: I wasn’t particularly sure how I would be able to check in or scan tickets . I did receive a master list of all tickets sold but was still unsure how I would be able to scan them .

Pros: Purplepass had excellent customer service. Anytime I had a question or was confused about the topic I would email my rep and they quickly got back with me. Their communication was top tier. I never felt like I was asking too many questions or needing too much guidance. I also felt like the system was very secure and as we worked through it. I think the fee they charged was very reasonable and worth it coming from the producer. The system was very easy to use when scanning prepurchased tickets or when purchasing with cash at the gate.

Cons: The only issue we had was tha amount of banks that flag purple pass and do not allow cards to purchase via their website initially. I appreciate the security measures and not positive this is even something purple pass can improve, but wish there was a way to decrease the amount of people that had to step aside to authorize the purchase.

Pros: The thing I like most about using Purplepass is the terrific customer service. They are swift to respond no matter when I contact them. The fact that someone is available the day of a concert (like a Sunday afternoon matinee) to help makes all the difference.

Cons: Sometimes the steps to "do everything myself" with setting up a season of events can be confusing - but I think this has to do more with user error than a flaw in the system. Linking reserved seating and seating charts can be tricky, too. However, any inconvenience is always offset by helpful and responsive Purplepass staff.

Pros: Professional and customized ticket printing! We use a muti-ticket system for box office and the process is great!

Cons: The new upgrades are working really in 2025. Purple Pass has made the set up and box office a more user friendly service!

Pros: Great system. Easy to use. We have used this great system for 8 years. It is easy to learn for our employees AND me.

Cons: Wish it was on our server when internet goes out. Only happened a few times over last 8 years though.

Pros: I have found PP very easy to work with when setting up events, retrieving reports, and paying invoices. What I like and appreciate the most is our rep, [sensitive content hidden] PurplePass has worked very well for our Performing Arts Department and allowed us to easily manage our ticket sales and reporting. But in the event of any problem or issue, [sensitive content hidden] has made every experience painless. He is quick to respond, efficient in his resolutions, and always helps with a friendly professionalism that makes working with PurplePass effortless. His guidance and his patience has helped so much when I needed to learn everything almost overnight to cover for our Box Office manager who had to go out on a lengthy medical leave. Without [sensitive content hidden] expertise and training approach, I would have been completely lost and our department would have suffered. Thank you, [sensitive content hidden]

Cons: Nothing to report in this area. Every question has always been answered promptly and with great patience.

Pros: Overall, the software features an pretty intuitive interface, ensuring an average learning curve for new users. The customer service team is acknowledged for assisting users in navigating these initial challenges. It's an good value for the money, offering features and Event Ticketing at a competitive price. The Customer Service is great at assisting and solving problems.

Cons: The the payout process could be a bit faster. My company has experienced problems with the quality of the hardware, like scanners working improperly or, cords, and charging issues, leading to disruptions during events. The backside could benefit from a more modern design and improved usability.

Pros: It makes it easy enough to sell tickets for an event. Not much more to say than that, it does exactly what it's supposed to.

Cons: I'd like to ability to re-list a show that was accidentally cancelled, but that's really my only gripe. Also, sometimes people get confused for when their show time actually is as the emailed ticket isn't as clear as it could be.

Pros: We are a young community theater wanting to grow. PurplePass has the flexibility for simple or complex events that can be customized as much or little as we want. Plus we can pass the credit card fees on to the ticket buyers but not charge them a hefty "ticketing" fee. We can also add a "donate" button and collect non-profit gifts when they check out--along with some custom questions that help build our audience.

Cons: Set up is more complicated than just filling in Show Title, Ticket Price, and Dates. There is a lot of hand holding built in to the system and great response from support, but it will take time to get answers to all the questions from your organization and venue, and decide on the workflow. The more you want to customize, the more time you will need to allow to get it set up correctly. It gets easier each time.

Pros: The ease of use. It was very easy to figure out. It wasn’t hard to upload videos and pictures. I didn’t need any help to add links. I was also able to select from various options.

Cons: Trying to find my event was the hardest thing in what I like the least. But once I figured out the trick, it was good to go.

Pros: Great for a nonprofit to sell tickets at no direct cost to us. Good support in setting up the event.

Cons: Some minor difficulty setting up a recurring event - we have two consecutive concerts over one weekend- but customer support helped sort us out.

Pros: The customer service is extremely helpful and friendly. Also the ticketing interface is very user friendly.

Cons: The only thing that I liked least about Purplepass Ticketing is that we had to order the iPad card readers from the company anytime we did an event. However they are now working with us to get card readers.