ToucanTech

Pros: The software is user friendly, logical and easy to navigate. We use the reporting wizard a lot and there is so much information you can get out of the database. The customer support is amazing and they get back to you very quickly if there is a query. The event management side is so much better than our last database with alumni and parents being able to book straight onto an event.

Cons: There is so much information held within the database that it took a while to find out where it was in order to run the correct report. Once you are used to the navigation then the reporting is much easier.

Pros: Customer support has been fantastic. In particular [sensitive content hidden] has been exemplary in his understanding of our creative needs and considered in his design approach which is reflective in the quality of the site we now have to gone live with. His attention to detail is next level and we are excited about what comes next.

Cons: Initially putting our alumni and giving site together had its challenges, but these were soon addressed with Support teams and Account Managers. A huge thank you to the team!

Pros: $8f

Cons: I find some of the systems and features aren't particularly intuitive, and take a bit of learning but the team on support@ are amazing and really quickly either teach you or make the changes necessary behind the scenes. The tool is more complicated than other sites, and the support is better is what I understand and I really appreciate all the hard work that goes in.

Pros: insights on contact activity, ease of tracking email activity. Mass mailing, donation and Gift Aid syncing

Cons: basic nature of prospect development area still needs work

Pros: Great product, ease of use, 1 stop-shop solution, customer service - they are a great team with a strong set of values!

Cons: Some functionality changes we would prefer to be made more quickly but we appreciate that there is always a lot to do.

Pros: The best thing about ToucanTech is having a back end fundraising and alumni CRM linked to a website / portal in the front end. This makes it easy for our community to engage with our School, and it is great for us as a small Development team, as it minimises data entry. It is fantastic to have events, email and donation functions built into the product - this means we are just using one system for all our fundraising and alumni needs. The filtering and reporting functions are very easy to use, and the email sync saves many hours manually uploading emails.

Cons: The Wonde API hasn't quite worked for us in our first year, but we are working together with ToucanTech to resolve this.

Pros: Its features are intuitive and user-friendly. It handles all our alumni database needs.

Cons: Can't think of anything at the moment. I appreciate that if there are certain things we can't do at the moment, it is included for consideration for future development updates.

Pros: Quick response by the support team to queries. Combination and range of functions- data management and community platform especially.

Cons: Advanced Filters- it can take a while to set up a filter and I'm not convinced it pulls up all the relevant records. Feels like there's a lot of room for user-error.

Pros: Technical support has been excellent and their flexibility and help with website evolution.

Cons: Getting to grips with the Database. This is probably more me than ToucanTech but I find the search filters difficult to use to create bespoke mailing lists.

Pros: Such an accessible, user friendly and intuitive system. There was so much support throughout the whole on-boarding process and working in a school they met us with patience throughout long periods of busy patches.

Cons: I can't comment on anything further than the team already know about some functions/changes to some features that would really benefit schools using the platform, but they were already on it and I was impressed by the response to my feedback

Pros: As a team of 0.5 FTE Toucan Tech is easy to use for Newsletters, comms, and fundraising appeals

Cons: Hard to say but it would be great to allocate seating for events

Pros: What I like most about ToucanTech is the excellent support team—they are always very helpful. Additionally, the platform offers a lot of functionality, making it a versatile tool for our needs.

Cons: There isn't anything I dislike about ToucanTech. However, if you're not tech-savvy, you'll need to dedicate some time to learn and understand the platform's functionality. That said, it's manageable because the support team is fantastic and provides great assistance throughout the process.

Pros: Great staff, always keen to help and get back to you. There are lots of training videos and guides.

Cons: As with any database, it won't always do what you want it to do, but the team work hard to get fixes in place where possible. The cost is probably market average, but it is still a big investment.

Pros: It is a great place to store school memories and communicate with the alumni either in groups or as individuals. I also like the twenty four hour support.

Cons: I can't think of anything. My experience has been so good.

Pros: The whole team is very approachable and helpful, the tech team takes onboard all our comments and implements most of them and the software is very intuitive and user friendly. The software is also very complete with both an alumni and fundraising platforms.

Cons: I absolutely love everything about Toucan Tech!

Pros: The team are incredibly helpful. Our account manager has worked in a school before so knows exactly what we need and can always see things from our perspective. The product is user-friendly and intuitive.

Cons: It is a product that is still developing - but the team take on feedback and work in an agile way.

Pros: Easy to use. Keeps records, fundraising, and comms all in one place

Cons: I sometimes struggle with the design elements -- however, the team are giving me lots of support with that.

Pros: Toucan Tech is an intuitive system to use with an easy interface. The reason I chose to go with TT was because of the multi functionality - comms, payments, website, database all in one. It really is a one stop shop.

Cons: As with any platform of this nature, there are restrictions on things like images, you need to make sure they are edited correctly before uploading for example - once you get used to it, you just know that they have to be edited first.

Pros: ToucanTech has made a huge positive difference on the school’s alumni relations, particularly through the well-designed email templates and database. The filters have a great user interface and are easy to use, especially for anyone with little/no database management experience. There is lots of training available via the support website, online training and events and overall, I’d say using Toucantech is fairly intuitive.

Cons: I don’t have any negatives. My role is mostly marketing as well as covering alumni/development within a medium-sized school, so given the limitations on my time I’d say the only downside is knowing that there are so many useful modules and features available but I mostly use the basic functionalities.

Pros: A logical system that enhances productivity, Toucantech offers an easy-to-use interface supported by an excellent customer service team. Highly recommended.

Cons: It would be great to have more 'bite-sized' training videos to reference

Pros: Event and fundraising management; customer support

Cons: The wide range of functionality sometimes means a lack of flexibility

Pros: I love that ToucanTech are quick to respond to any queries I might have with everything from day to day matters and more complex situations like our fundraising pathway and event management. They are always encouraging and supportive; exactly what you ask for in customer support, if you ask me.

Cons: The system is incredibly clever and is always being updated so my one draw back, if any, is that there are some functions which require a lot more time to get to grips with and require more attention to detail.

Pros: The Customer Service Team was exceptional

Cons: Some design features could be more user friendly.