Qualifacts Insync

Pros: Insync grew on me overtime. I appreciated the patient refill reminders and the messaging system. We had a coordinator working with us who was thorough and listened to our concerns about the system and sent plenty of S & Ps for us. The eprescribe worked well once we got the hang of how to cancel prescriptions, manage, and check PDMP.

Cons: The system was very slow for the first 3-4 months to the point where I just had to use AI to chart as I couldn't click around the EHR during visits and chart at the same time. There are a lot of ways to do one thing which requires a huge learning curve, think about the first time you started EPIC - similar feeling.

Pros: Billing and progress notes in the same platform. I like how the dashboard could be edited to however we like the best.

Cons: The overall color layout is mediocre. Some things displayed were redundant; the different gadgets some were repeated.

Pros: There are a long of great features and enhancements.

Cons: Sometimes the features are not quite there. Technical issues are common and it can take a long time for them to be fixed. Some associates are not good about responding to emails.

Pros: Has some nice features, enjoy the clinical charting schedule feature

Cons: continual errors, very difficult to fix complex issues, causing billing delays, not keeping their word

Pros: for the most part it works pretty well with no issues

Cons: when a client cancels the confirmation should not go out

Pros: Its basically a self serve type of system. this is good and bad. Sometimes additional help with linking information from Insync to the EDI system is needed

Cons: being able to create our own reports would be helpful

Pros: User friendly, widely customizable, extensive features and tools.

Cons: Some parts are super technical which require more research and support from their tech team.

Pros: It is easy to learn the system and navigate.

Cons: Our billers have had some hiccups learning the system.

Pros: IT IS USER FRIENDLY. AND LEARNING A LOT.

Cons: WHEN THE PATIENTS NAME POPS UP AUTOMATIVLY AND THAT'S NOT THE PATIENT YOU ARE WANTING THERE.

Pros: It is not as good as the credible product. I like the color scheme and the layout.

Cons: The helpdesk staff are friendly but there are too many repeat tickets. The helpdesk does not know how to handle a small company with no experience in managing a health record. For example--change in codes requires more than a fee schedule change many other tickets to be put in. Terrible experience. One year of addressing this issue so we can bill the service-unacceptable.

Pros: That is more efficient getting issues solved

Cons: Personally I like to speak to someone by phone, I'm old school.

Pros: System stable and friendly customer services.

Cons: some report pattern can not be saved and identify ID for insurances is wrong in billing.

Pros: it has amazing capabilities and it does help us deal with some big issues

Cons: the interface is clunky and slow and not intuitive - it does not integrate well with other software

Pros: The training was extensive and seemed very helpful, giving us the feeling that things were going to go smoothly. There are many reporting features that we need.

Cons: After implementation we felt lost. Support was no longer a phone call away. It's as if we got off a cruise ship in the middle of the ocean, landing on a deserted island.

Pros: Most reports export to excel making it easier to get the reporting that is being asked for

Cons: There are too many ways to get to the same spot in the system or accomplish the same this. I recognize that this is also a pro, but it makes training difficult.

Pros: This is such a robust system! The support team is fast to respond and resolve any issues or provide assistance with configurations when needed. I love that we are finally using an EHR that requires little to no workarounds to get the job done!

Cons: I would love to see the University separate Administrative, Configurations, and user workflows to allow for more efficient training of new users who have no need to know certain aspects of the EHR. I would also like to see more enhancements to allow for individual facility customizations when there are multiple facilities under one practice to account for the diversity of each facility such as appointment reminders, auto eligibility configurations, etc..

Pros: Reporting capabilities, claims options, work que's

Cons: Time it takes to correct a problem, the repositioning of the screen when opening a new screen.

Pros: We have worked with InSync since 2017, and they continue to make improvements and streamline the system every year.

Cons: Other than the occasional glitch, I have no complaints!

Pros: -Being able to slide appointments to a different time slot -Seeing the number of started notes vs unstarted notes -The option to send to dos

Cons: -Unable to copy and paste in charts in documentation -Having to reset the time seen when other information is not added in a specific order when scheduling an appointment

Pros: Not a thing. There is no redeeming quality.

Cons: Everything. We just discovered that in 2024 alone (6 months), 663 claims NEVER generated. Why? So many issues with not creating revenue, claims or invoices. This is over a $1 million loss as many of the claims are medicaid with very tight timely filing requirements. Also since the Change Healthcare hack, they are making us use Availity and more than half of the claims we download from Insynch and upload to Aviality are 'missing', making a horrendous process to identify which went out and which ones failed. Insynch uses multiple clearinghouses to complicate things further.

Pros: Qualifacts bought InSync, and one of the nice things is that they didn't completely gut the good things about InSync. They did work on fixing many of the issues that InSync had, which was very promising and very nice.

Cons: When we first moved to InSync, it was so easy to call someone for help, now there is a ticketing system and I've actually had four to five tickets that completely disappeared so I'd recreate them. A month or so later I received an email regarding the ticket. The tickets had been internal only with no warning for me, which caused me to create more tickets, more than likely bogging down their system, and leaving me feeling ignored.

Pros: Great look, easy to use and wide range of customisation options.

Cons: Unable to download patients entire chart at once and also lack of bulk action when performing tasks.

Pros: I like the reporting feature, there a lot of qualifiers

Cons: it's not user friendly and moves slow. site goes down often interrupting business