Zoho FSM

Pros: It's easy to project manutenctions. I try differets fsm and the price is perfect for the options that zoho have.

Pros: Fast response and order are quickly available sign up and had a request with two days for services to help a customer

Cons: There nothing so far that i dislike about zoho FSM really easy to modify and make appointments easier to keep track

Pros: Most businesses struggle with "app fatigue." Zoho FSM eliminates the need for expensive middleware or messy API connections between your sales, service, and finance departments.

Cons: At the moment the service appointment limitation can be a challange as some months we have more appointments then other

Pros: I like the features of Zoho FSM. Zoho FSM is very user Friendly. I really like the service appointment option Job Sheets. I have added a Job Sheet for each of my services. I wish that FSM was offered as a Zoho One app. I have to pay more to use FSM.

Cons: I wish that FSM was offered as a Zoho One app. I have to pay more to use FSM. I also wish Zoho made it easier to create a work order for Zoho CRM Deals' approval stage.

Pros: The easy coordination of Work orders and automation of the activities between the dispatcher, field service technicians and the client makes it easier to cordinate site activites.

Cons: The reporting part and sequence of steps might be a little bit complex and cumbersome. A sequential flow would make it more fun to interact.

Pros: La fluidité et la fiabilité. De plus, le logiciels n'est pas trop cher. On paie par utilisation. Ce qui est bien pour les petites entreprises.

Cons: Jusqu'à présent j'aime tout. J'aurais apprécié un design un peu plus costaud. Pour le visuel il y aurait un petit travail à faire.

Pros: The seamless connection between customer records, work orders, scheduling, and invoicing. Everything flows in one place.

Cons: The learning curve is a bit steep at the beginning, and setting up the workflows takes time. A simpler onboarding would be helpful.

Pros: Zoho FSM is very user-friendly and well-structured. The ability to manage jobs, dispatches, and field teams in real time has greatly improved my team’s efficiency. The integration with Zoho CRM and Zoho Desk is also a huge advantage because all the data is centralized in one place.

Cons: Sometimes the configuration and customization take a little time to fully understand, but once you get used to it, everything works very smoothly.

Pros: never got it going. We had high hopes of integrating Zoho CRM, books, inventory, FSM, etc.. NO GO.. SUPER DISAPPOINTING

Cons: absolutely impossible to cancel subscription$$$. very difficult to log in with OneApp & security codes..just ridiculous. They billed us for over a year with us complaining...Really bad experience getting help.

Pros: The strong integration with Zoho CRM and Books makes the workflow seamless. Scheduling and dispatching jobs is intuitive, and having custom modules and automation with Deluge is a huge plus.

Cons: Overall, Zoho FSM has met our expectations, and we haven’t encountered any major issues so far for the moment.

Pros: I love that I can customize dang near everything to my needs. Very helpful and increases my productivity.

Cons: There's a bit of a learning curve. You will likely spend some time in the help guide. Only because the software is so rich in features and ways to customize.

Pros: The field staff can capture pictures and update the service report and upload it and the office staff can access it in real time.

Cons: The customization of the app was very time-consuming. And if there is no or minimum mobile signal when technicians are out in the field, they are limited and cannot fill in their reports in real time.

Pros: The technician app is clear and efficient. We can document work, capture signatures, and take photos all in one place. Everything syncs instantly to CRM and accounting – it's a big time-saver!

Cons: Some interface texts are still in English or too technical. Also, customizing forms and templates could be more intuitive for non-developers.

Pros: This has great insight into scheduling. It helps when you’re on the go, and aids in improving your routine.

Cons: 14 day free trial is great, but then what? I think we have a mobile phone issue, and the 7g network has to work with electric vehicles.

Pros: Zoho fits all our needs for our company. Its the center bone of all our activities and love using it All in one platform Easy to Use Lots of integrations

Cons: I think Zoho FSM is very pricey It's a dispatch manager and I believe the payment structure is off (pay per appointment bundle) The FSM app is not very UX/UI friendly, far too much options and the sync from web to app is sometimes off

Pros: The ablity for my team to conclude jobs and give serbice reports on their phones, and the amount of printed we save on as they view the work orders on the phone.

Cons: It took the technicians a few weeks to get the hang of it, however, once they got going, it makes life easy. Adding the whatsapp line is a little complicated too.

Pros: Easy to use, overall a great service for taking leads and converting through to customers and work orders and service appointments.

Cons: Sometimes It can be a bit rigid, I would like more control over how templates are laid out. The bigger software solves a lot of these issues.

Pros: How easy it is to manages road teams and how easy also it is to invoced out clients.

Cons: How we see the event in the calendar into the dispatch console

Pros: I like Ease of use, the mobile app, of Zoho FSM

Cons: No Arabic language app or support, and that's challenging for technicians

Pros: A distribuição no gerenciamento, dando uma visão geral de todas as ordens de serviço dentro da empresa.

Cons: Falta espaço e forma de adicionar assinatura digital nos relatórios de serviço.

Pros: 1. Efficiency when it comes to scheduling appointments. The messages are delivered live. 2. The ability to load Assets and designate to specific sites. The syncing of Assets to specific addresses. Syncing of Service and parts as well as equipment onto sites, territory and contacts. This enables automation and reduces manual loading of data. 3. The application of rules and commands. This serves as reminders to Administrators and less reliance on memory.

Cons: 1. Currently, the inability to load multiple assets under one client. 2. It takes some time to load especially on opening from CRM and Zoho Desk.

Pros: Organized workflow to keep errors low love it!

Cons: Cannot load more images to service notes. Would like to be able to add more than what they offer