Rating
4.5
311 reviews
Starting price
$29
Flat Rate
Categories
13
Founded
2010
Employees
27
ServiceM8 is the app for trade contractors & service businesses, such as plumbing, electrical, HVAC & refrigeration, locksmiths, cleaners & gardeners — any kind of small business which manages jobs & staff in the field. We're a job, staff & client management solution, with everything to run your day-to-day in one place — digital job cards, scheduling, quotes, staff locations, client emails & texts, job notes & photos, online bookings, forms, asset management, invoicing & payments.
Ad spend / mo
$0
0 paid keywords
Paid visits / mo
0
Organic keywords
2,120
Organic visits / mo
3,230
SEMrush reports no paid spend for this domain, but Google confirms 100 ad creatives- a paid channel SEMrush's panel misses.
Creatives run
100
as DSB PLUMBING & HEATING LIMITED
Active now
100
last 14 days
Advertising since
Jan 2022
4+ yrs running
Last seen
today
still active
The shared messaging across Trade & Home Services Job Management Software advertisers - the validated angles to copy. See the niche →
(311 reviews)
Its a good progam, and likes some features but sadly with the structure of my compaglny, i needed the ability to have on demand availability and poating to have people pick up jobs as they become available. There was also no option to include tasks for forms to jobs. All of which i need.
Pros: I like the fact that the peogram has a calendar and your able to add customers details whwn booking services
Cons: I disnt like the fact that i wasnt able to have users or employee update their availability. For my service company, that was very critical for me.
GWEN S. · FOUNDER AND CEO · Health, Wellness and Fitness · December 12, 2025
Pros: Servicem8 has some great features like online booking, text message reminders, managing jobs with staff, etc.
Cons: If you run Google Ads, the platform currently only allows adding a Google Analytics tag on the booking form. This is not enough to track lead attribution. Without proper conversion tracking, we cannot optimise campaigns, which means advertising spend is essentially being wasted. At a minimum, you should support Google Tag Manager (GTM) or provide a way to implement end-to-end conversion tracking. Without this, businesses cannot measure ROI or make data-driven marketing decisions. Please prioritise adding GTM or an equivalent solution, without it, this product isn’t viable for serious advertisers.
David N. · Director · Computer Software · October 6, 2025
| Category | Page | Rank | Placement |
|---|---|---|---|
| Locksmith | 1 | 8 | - |
| Pest Control | 1 | 8 |
Domain confidence 99%
$8a
Pros: Software is very customizable and allows to do things that are not possible with other CRM software.
Cons: Customer service is a disaster. They have absolutely no understanding and don't care about their customers. Good luck if you run into an issue and need their help.
Ben B. · Electrical Contractor · Construction · October 4, 2025
Service M8 were not helpful when requesting a refund on a large fee. I have requested a refund multiple times and rejected.
Pros: Easy to use. Value for money monthly fees with the option to scale when required. There app is easy to use.
Cons: Large payment fees taken from service-M8 and their partner Stripe. They do not care about small businesses.
Simon M. · Director · Electrical/Electronic Manufacturing · July 31, 2025
Superb. Excellent service, with quick responses to calls for help.
Pros: Efficient job management platform with superb value for money.
Cons: There is a need for additional addons, some are free some are paid for premium but still offers VFM. For field users the full versions ios only but there is an lite android version
Gareth B. · Office and IT Manager · Financial Services · May 14, 2025
Pretty happy it was great for a small start up company!
Pros: I liked the ease of use. I miss being able to search for jobs to find pricing something I’m not able to to do on other dispatch software
Cons: Less tracking and a little less options than what HCP offers
Sheri P. · Owner · Construction · March 10, 2025
My overall experience is poor. The partner I paid to ensure automations and features ran properly could not provide me with a itemized invoice of what I paid for. Add-ons within the program that I needed for my business or soon canceled and no other alternative available.
Pros: The option to apply the convenience/service charge to the client within the invoice. Although Visa and MasterCard just required them to change it back. Other important features like the customer portal and custom forms was essential.
Cons: Many features glitch and don't work properly, only chat support can rarely solve or fix problems in real time. Some features available were not guaranteed and have since been discontinued and no insight to replace them.
Heather A. · Business owner and operator · Hospitality · February 27, 2025
Innnovative design and good text chat tech support
Pros: Field app for techs and simplicity yet powerful software integrations Neat features
Cons: Apple Phones only Not the greatest sync to QBO Chat only support directly Lack of quality reports customized easily
Kirk B. · owner · Security and Investigations · February 13, 2025
Been a great thing for my business as well as us to Bill our customers keep a track of our employees and assigned jobs
Pros: It allows us to Bill and keep track of employees and jobs all in one place
Cons: That is only available on Apple products
Jeremy F. · Captain · Commercial Real Estate · August 14, 2024
It has been a fairly steep learning curve to get going with ServiceM8 but overall, the experience has been pretty easy. You do have to mould some of your traditional working practices to fit the system, but I'm quite opening to finding newer and more efficient ways of working. There is lots of guidance available and the support team have been great. We've also hade to change from Adroid to iPhone at the same time, as ServiceM8 is only available on iPhone. ServiceM8 have helped with the cost of the change. Without doubt we have selected the most appropriate system. It has transformed the way we work. The efficiency the system has provided has probably halved our admin time.
Pros: It's a completely joined up system and it has streamlined our back office operation. Customers love the notifications when an engineer is enroute.
Cons: We haven't encountered major stumbling blocks with ServiceM8. The only criticisms are that it is not as intuitive as I would have imagined and integration with Google Calendar could be better (an issue with Google Calendar apparently).
Marcus I. · Engineer · Facilities Services · February 7, 2024
Whilst its been good for the most part it can be very frustrating when illogical things happen and they just throw their hands up and say or well that's just how it works.
Pros: It is easy to use, affordable and customisation of quotes, invoice templates. Has some great features like client reminder emails/sms Mobile app is great for field techs Integration with Xero
Cons: Support is via chat only and they often don't know why errors/issues occur Illogical features such as when you reply to a client enquiry in the inbox, all email replies will go to the inbox enquiry regardless of whether you have converted the job. This means manually copying and pasting all correspondence into the job which is a huge time waster Reoccuring jobs are based on 24 hours not work hours of 8 or whatever your work hours are set to so when booking a job over several consecqutive days its appears in the calendar incorrectly which confuses not only the clients but also field techs. Needs to be changed to work hours for our specific business Tutorials are often not updated to the curren version of SM8 so can be confusing Some functions perform illogically A lack of desire to implement improvements that would benefit many trade business'
Guida F. · Operations Manager · Facilities Services · January 31, 2024
not great
Pros: not much the customer service is so unless
Cons: use commusoft the service m8 customer service will cost you money on your customer
kristopher m. · plumbing · Construction · October 9, 2023
Dans l'ensemble, c'est l'un des meilleurs logiciels pour la planification des tâches, l'établissement des factures et autres avec des meilleurs fonctionnalités
Pros: Service M8 est l'un des meilleurs logiciels pour les petites entreprises. Très facile à utiliser et très bon avec la planification des tâches, établissement des factures et autres.
Cons: Un produit très bon les petites entreprises. Je le recommande
Serge Isidore K. · Gestionnaire · Retail · July 14, 2023
Pros: Very cost-effective, great tools and easy to use.
Cons: It is limited to only IOS devices only. They need to change that.
Anonymous User · sales · Retail · July 4, 2023
Disappointing at best.
Pros: Worked for a little whileease of use when working
Cons: No customer service numberSupport is extremely poor and slowThey try to direct you to external support people who charge for their service
Matthew K. · Director · Construction · April 6, 2023
Pros: it's really fatanstic to use it. it saves me time. Plus it works offline. Has plenty of options that a small business needs
Cons: I deplore the fact that this software is not available on android.
Emile A. · Audit contrôle · Restaurants · February 7, 2023
$8b
Pros: This is what we DID like about the software: While it might be a negative for some people, we love the fact that this system is Apple only. This greatly simplifies training, deploying, and working with it. And of course it's all done on Apple's interface which is second to none. It handles everything a field service company needs, with the exception of inventory, and it USED to do all this very well. It empowers the techs in the field to complete a great many tasks that previously were assigned to administration. This includes job creation, quoting, invoicing and collecting. 2 years ago they launch a VOIP phone app and this was incredibly helpful and a real time saver. It integrates with Xero (our accounting package) and Stripe very well. It has a pretty good API so we are able to connect some useful 3rd party apps to further expand our possibilities, and it is genuinely intuitive.
Cons: That it no longer functions properly. A year ago that statement would not have been true. But today, in February 2023, it unfortunately is.
Ryan C. · Owner · Consumer Services · February 1, 2023
Can't interact. I have an android.
Pros: It seemed reasonable and fitting to my business
Cons: Arrogance.Discrimination.Not having cross-functionality.I DESPISE apple phones
Scott G. · owner · Construction · January 23, 2023
Pros: The appointment link. That's really that's good about it
Cons: The fact its iphone only. Never owned an iPhone and missed the offer by few days to get it back in credits so won't be using any further
adam G. · Electrician · Electrical/Electronic Manufacturing · November 22, 2022
Great & gets better every year
Pros: the app for mobile devices is far better than competitors
Cons: I'm being picky but recording net profit & loss
matthewe b. · carpenter · Construction · September 6, 2022
The online chat tool with support is great. Nothing ever gets lost in the translation. Support is 7 x 24 around the planet.
Pros: Our business is strictly a service that we provide with a couple variations. Starting out as a small business meant I could not afford starting to pay for user licenses I could not afford. This other mob I was deal with, my first month with a discount was suppose to be $6. I then got a bill for $21 for just one day of testing. Bugger that. It was not worth the time a day to argue.
Cons: The outside sales support can be pricey. If you know exactly what you want, you can keep the implementations costs down. Especially with training. you need to practice as much as possible during your trial period.
timothy b. · director · Individual & Family Services · July 17, 2022
Brilliant Software for cleaning business
Pros: The ability to SMS and email clients and have all info of the job in the dairy
Cons: That the functions are abit confusing if you don't have an IPAD.
Shamieg K. · Owner · Chemicals · March 12, 2022
If you run into a problem, you cannot count on ServiceM8 to help you. Their customer service is horrible and they don't have a phone number to contact. They have put my business on hold because of an issue with their product.
Pros: Has most features that are necessary for a trade business.
Cons: Templates for quoting and invoicing ARE NOT easy to set up for personalised ones. You cannot on charge credit card fees.
Anonymous User · Admin Assistant · Building Materials · January 18, 2022
Great!
Pros: Great software for a startup company or even a large company. I Love the fact that when we started out we could easily afford this software and as we grew we could level up the software and still afford it. Similar software would have broke us be for we even got started plus servicem8 is more powerful software and meets all our needs now and has options that will meet all future needs. We will use Servicem8 forever and recommend it regularly.
Cons: customer support is email or chat only and sometimes I need immediate help and cant get it that fast. But a small price to pay for such great and affordable software.
Jason N. · VP · Construction · November 3, 2021
positive since I had better overall company performance after using it, I recommend
Pros: helped us create jobs, and track opportunities
Cons: no negative comments, very efficient in all its functions
karine s. · coach · Utilities · June 11, 2021
| Maid Service | 1 | 9 | - |
| Pool Service | 1 | 9 | - |
| Landscape | 1 | 11 | - |
| Equipment Maintenance | 1 | 14 | Ad |
| Electrical Contractor | 1 | 16 | Ad |
| Quoting | 1 | 19 | - |
| Plumbing | 1 | 20 | - |
| Service Dispatch | 1 | 20 | - |
| Field Service Management | 2 | 12 | - |
| Business Management | 2 | 22 | - |
| Scheduling | 3 | 13 | - |