ServiceM8

Pros: Software is very customizable and allows to do things that are not possible with other CRM software.

Cons: Customer service is a disaster. They have absolutely no understanding and don't care about their customers. Good luck if you run into an issue and need their help.

Pros: Easy to use. Value for money monthly fees with the option to scale when required. There app is easy to use.

Cons: Large payment fees taken from service-M8 and their partner Stripe. They do not care about small businesses.

Pros: Efficient job management platform with superb value for money.

Cons: There is a need for additional addons, some are free some are paid for premium but still offers VFM. For field users the full versions ios only but there is an lite android version

Pros: I liked the ease of use. I miss being able to search for jobs to find pricing something I’m not able to to do on other dispatch software

Cons: Less tracking and a little less options than what HCP offers

Pros: The option to apply the convenience/service charge to the client within the invoice. Although Visa and MasterCard just required them to change it back. Other important features like the customer portal and custom forms was essential.

Cons: Many features glitch and don't work properly, only chat support can rarely solve or fix problems in real time. Some features available were not guaranteed and have since been discontinued and no insight to replace them.

Pros: Field app for techs and simplicity yet powerful software integrations Neat features

Cons: Apple Phones only Not the greatest sync to QBO Chat only support directly Lack of quality reports customized easily

Pros: It allows us to Bill and keep track of employees and jobs all in one place

Cons: That is only available on Apple products

Pros: It's a completely joined up system and it has streamlined our back office operation. Customers love the notifications when an engineer is enroute.

Cons: We haven't encountered major stumbling blocks with ServiceM8. The only criticisms are that it is not as intuitive as I would have imagined and integration with Google Calendar could be better (an issue with Google Calendar apparently).

Pros: It is easy to use, affordable and customisation of quotes, invoice templates. Has some great features like client reminder emails/sms Mobile app is great for field techs Integration with Xero

Cons: Support is via chat only and they often don't know why errors/issues occur Illogical features such as when you reply to a client enquiry in the inbox, all email replies will go to the inbox enquiry regardless of whether you have converted the job. This means manually copying and pasting all correspondence into the job which is a huge time waster Reoccuring jobs are based on 24 hours not work hours of 8 or whatever your work hours are set to so when booking a job over several consecqutive days its appears in the calendar incorrectly which confuses not only the clients but also field techs. Needs to be changed to work hours for our specific business Tutorials are often not updated to the curren version of SM8 so can be confusing Some functions perform illogically A lack of desire to implement improvements that would benefit many trade business'

Pros: not much the customer service is so unless

Cons: use commusoft the service m8 customer service will cost you money on your customer

Pros: Service M8 est l'un des meilleurs logiciels pour les petites entreprises. Très facile à utiliser et très bon avec la planification des tâches, établissement des factures et autres.

Cons: Un produit très bon les petites entreprises. Je le recommande

Pros: Very cost-effective, great tools and easy to use.

Cons: It is limited to only IOS devices only. They need to change that.

Pros: Worked for a little whileease of use when working

Cons: No customer service numberSupport is extremely poor and slowThey try to direct you to external support people who charge for their service

Pros: it's really fatanstic to use it. it saves me time. Plus it works offline. Has plenty of options that a small business needs

Cons: I deplore the fact that this software is not available on android.

Pros: This is what we DID like about the software: While it might be a negative for some people, we love the fact that this system is Apple only. This greatly simplifies training, deploying, and working with it. And of course it's all done on Apple's interface which is second to none. It handles everything a field service company needs, with the exception of inventory, and it USED to do all this very well. It empowers the techs in the field to complete a great many tasks that previously were assigned to administration. This includes job creation, quoting, invoicing and collecting. 2 years ago they launch a VOIP phone app and this was incredibly helpful and a real time saver. It integrates with Xero (our accounting package) and Stripe very well. It has a pretty good API so we are able to connect some useful 3rd party apps to further expand our possibilities, and it is genuinely intuitive.

Cons: That it no longer functions properly. A year ago that statement would not have been true. But today, in February 2023, it unfortunately is.

Pros: It seemed reasonable and fitting to my business

Cons: Arrogance.Discrimination.Not having cross-functionality.I DESPISE apple phones

Pros: The appointment link. That's really that's good about it

Cons: The fact its iphone only. Never owned an iPhone and missed the offer by few days to get it back in credits so won't be using any further

Pros: the app for mobile devices is far better than competitors

Cons: I'm being picky but recording net profit & loss

Pros: Our business is strictly a service that we provide with a couple variations. Starting out as a small business meant I could not afford starting to pay for user licenses I could not afford. This other mob I was deal with, my first month with a discount was suppose to be $6. I then got a bill for $21 for just one day of testing. Bugger that. It was not worth the time a day to argue.

Cons: The outside sales support can be pricey. If you know exactly what you want, you can keep the implementations costs down. Especially with training. you need to practice as much as possible during your trial period.

Pros: The ability to SMS and email clients and have all info of the job in the dairy

Cons: That the functions are abit confusing if you don't have an IPAD.

Pros: Has most features that are necessary for a trade business.

Cons: Templates for quoting and invoicing ARE NOT easy to set up for personalised ones. You cannot on charge credit card fees.

Pros: Great software for a startup company or even a large company. I Love the fact that when we started out we could easily afford this software and as we grew we could level up the software and still afford it. Similar software would have broke us be for we even got started plus servicem8 is more powerful software and meets all our needs now and has options that will meet all future needs. We will use Servicem8 forever and recommend it regularly.

Cons: customer support is email or chat only and sometimes I need immediate help and cant get it that fast. But a small price to pay for such great and affordable software.

Pros: helped us create jobs, and track opportunities

Cons: no negative comments, very efficient in all its functions