ServiceTrade

Pros: Very user friendly. Easy to use and can find exactly what I'm looking for. I can access all of the vital information needed to get my job done

Cons: Sometimes there are issues with site not loading. Specifically when trying to put a PO number in the newest version.

Pros: Customer service is top notch. The efficiency of the software has increased profits. Dispatch board is helping with scheduling and keeping track of technicians and jobs

Cons: Software favours US based companies and we are in Canada. Could use more customization of work acknowledgments and assets.

Pros: Tech friendly. My techs have saying that using this app has made their jobs much faster with the information given to them.

Cons: Would like to add a page to the app. Would like to add things my tech needs to complete before they close out the job.

Pros: It's critical to have a good Field Service Management system when working in a service industry. ServiceTrade is an excellent product that eases the day-to-day burden of managing our customer's needs. In addition, ServiceTrade is continually approving their product.

Cons: If I had to pick something it would have to be that occasionally I lose connection, and the pesky emu pops up.

Pros: ServiceTrade is continually improving and has become an extremely user-friendly platform. They have listened to their customers and made a great product.

Cons: Absolutely hated server and system updates during working hours. There is nothing worse than being stranded at a customer for an extra half hour on a Friday because someone decided to roll out an update. I believe this has been corrected now.

Pros: Service trade is very easy to navigate. Its interface makes getting around easy and self-sufficient.

Cons: I do not like the new home page. I feel the older home page was a little easier. I have learned the new homepage, and all in all, it isn't that bad.

Pros: It’s simple to flow through the different tabs. Easy from start to finish. Like the vast abilities it provides for different aspects.

Cons: Understanding the new dashboard has been difficult without a training. Do not like that you have to write a service and job description think they are the same. Should be able to transfer the reoccurring service type into the description.

Pros: How much they check up on you and how they are available to help grow your business.

Cons: Technical Support. Trying to get a person on the phone to talk about issues was a nightmare.

Pros: I am an account manager and job estimator. I live in Service Trade. Easy to access our entire customer base, service history, and quote history whether at my PC, or from my phone.

Cons: I wish the web dashboard on my phone was made more for a phone or tablet, rather than being the same as the dashboard from my PC. An app for the backend dashboard/database would be amazing.

Pros: The app makes my day to day service field manageable. I have a to do list for my inquiry the day before

Cons: I dislike the web and or the app availability to ServiceTrade. Would prefer the app only to be accessible

Pros: With ST we are able to fully run our business with the easy of customer locations, ticket prep, quoting and invoicing all in the same place.

Cons: The field techs with non-ios mobile devices have some minor problems with the mobile app, but we manage work-arounds for them.

Pros: The organization of orders, quotes and scheduling.

Cons: Inspection Manager seems to be getting worse the more we use it. Between logging deficiencies twice. The Kitchen suppression form has no comment box. If something fails you have to enter a deficiency. We get multiple deficiencies in ST because the form asks the same question multiple times

Pros: What I do like most about Service trade, is just it's so user friendly.

Cons: Well, as of now, I can't really think of anything that I dislike. I've been using service trade for years now.

Pros: Asset tracking and quick books integration

Cons: No basic inventory or po system. You can not text customer from service trade or send service links

Pros: Love how fast and easy it is to get to all the information you need on one screen. The map is also a fantastic tool.

Cons: Wish it has an accounting program attached to it. Or that it can link up with PZ. Also when adding items it would be better if you can put it on a contract and select the mark up all in one screen

Pros: The ease of using the system. Being able to see the technician in real time, their location and on site and off site times. Quoting is also made simple thru Service Trade as well.

Cons: That it can lag at times, and that you cannot access the email from the pop up.

Pros: Ease of use and customer support. They are willing to help with any and all issues.

Cons: The lack of a "back" button. That would be my only complaint.

Pros: Ability to track and manage jobs, labor, and invoicing.

Cons: Reporting is a little difficult at times, but i think the new updates have made that easier

Pros: Perfect fit for the service industry to include field staff, sales staff & office staff. Ease of use & capabilities make Servicetrade the easy choice.

Cons: No Cons, have used various platforms and for the last 5 years Servicetrade. Wouldn't change anything.

Pros: Ease of use and ability to look up history of units

Cons: Wish there was a way to block off techs time for vacation or medical leave on dispatch board.

Pros: Ease of use This app is well designed, it allows you to enter all necessary information, especially during the signing acknowledgment for customers

Cons: After adding items to a work order, change the word “Add” to the word “Save”

Pros: I love how easy it is to schedule reoccurring jobs.

Cons: The invoicing is clunky trying to integrate with our QuickBooks. Too many clicks, I find it easier to maintain invoicing through our QuickBooks system.

Pros: Service Trade has everything we need for our fire suppression business. We especially love how we can set up reoccurring services and reoccurring jobs.

Cons: I can't think of anything. We absolutely love Service Trade!