GuestWisely

Pros: Gute Vision doch aufgrund der Komplexität verstehen die GuestWisely die eigene Software Anwendung nicht.

Cons: Schlechter Support und Kompetenz zur Anwendung von 365Villas oder Guest Wisely ... sind gut im Verkauf von Services doch absolut unverständliche Einführung und Support - MailSpam mit News - no Competencies and implementation.

Pros: Guestwisely takes care of so many aspects of the business that it's hard to pinpoint any specific one. I can, however, say with confidence that introducing Guestwisely early on in my business has was the best business decision I have ever made

Cons: When it was 365Villas, the back-end had a lot of latency. This has largely been sorted out since in migrated to Guestwisely.

Pros: GuestWisely (former 365Villas) dashboard had a clean and simple layout that made it easy to manage all bookings efficiently. The direct website integration worked smoothly, and the automated message templates and workflow automation were very well designed. These features helped streamline communication and daily operations effectively.

Cons: Customer service is very poor, especially during weekends when there is no support at all. We experienced many issues with channel connections. The onboarding process initially seemed professional, but in practice, there were frequent connectivity problems with the system. There’s also no mobile app to manage communications and operations on the go, and no real-time notifications. Another major limitation is the lack of proper multi-unit functionality with some channels like Airbnb, which forced us to recreate listings and lose valuable reviews. This had a significant impact on reservations and flexibility in assigning guests to different villa units.

Pros: Great product. Added value to our businsess. Saving a lot of time completing owner statements. Friendly and knowledgable support team, [sensitive content hidden] are the best.

Cons: Glitches, bugs and the fact that there is no on call number or an easy way to get personal contact. It’s not a super easy or user friendly programme.

Pros: It is easy to use to manage the property and there are a lot of options that make booking and managing easier.

Cons: It is a little pricy when I first started because it is part of the investment, so it was just part of the budget.

Pros: The software is robust and allows you to pick and choose which modules you would like to have, based on your business needs. I love the website integration and booking manager. It has really helped to organize our bookings so that we don't miss anything and it can be shared across our entire team.

Cons: As with any software, it is a lot to learn. I recently added the channel manager to my account, and that has been another steep learning curve. Maybe it would help to have continual group training sessions on different topics.

Pros: The breadth of the offering is truly impressive and the support received and time spent towards training during the onboarding process exceeded all expectations.

Cons: Difficult for me to speak to this given my near non-use of the platform so far. So far what I've been able to accomplish on the platform has met my expectations. To select one thing - I may call out the pricing plan and the need to lock in with 5 properties to start. As a startup PM, paying for properties you don't manage is difficult but if this cost is designed to offset training and onboarding, I get it.

Pros: The platform is relatively simple to navigate and quite complete. It takes just a few sessions with the team to start understanding how this channel manager works

Cons: I dont have anything bad to say about 365 villas. Everything went well and according to my expectations.

Pros: 365Villas is easy to use with so many tools tools to help me succeed.

Cons: Finding the tools I need is often difficult. They are strangely arranged.

Pros: The PMS has absolutely everything we need to help us grow our property management business.

Cons: There we're some minor teething problems when integrating the system, but the 365 team has been responsive in resolving all issues.

Pros: Initially, it was an affordable option for my small property management company. It was a leap of faith for any of the systems out there, as it does take some initial work to get it up and running. I did have a few hurdles and feel the support team has been there every step of the way. You can reach out to support at anytime and the turnaround time is very efficient. It was fairly easy to upload the properties and super easy to make edits and updates once set up.

Cons: If I had to find one thing, I am not a huge fan of the email layout in the system. I am getting used to it but does not feel intuitive for me.

Pros: The customer support and the constant enhancements 365 Villas is doing to better the product and keep up with industry trends.

Cons: Some of the synchronization issues with Airbnb

Pros: Response of the 365 Villa's team Great onboarding with [sensitive content hidden] user friendly interface with the bolt on options you can customize the package to what you need We gave a suggestion for the history of owner bookings and they made it happen quickly!

Cons: no mobile app onboarding process takes long (but serves as a training and setting up the system)

Pros: The training provided by [sensitive content hidden] was excellent. The integration into the channels was seamless. Great service!

Cons: Nothing, every aspect of the training and onboarding has been short of fabulous.

Pros: How easy it is to operate. The promptness of the customer service team.

Cons: The number of “clicks” to get through a posting.

Pros: A comprehensive Property Management system, with extensive bolt on's. This is a very well thought out PMS with awesome tools, direct integration with Airbnb and VRBO and the option for larger property managers to add a channel manager. Brilliant accounting features, excellent owners statements and owner login features. Comprehensive marketing tools also built in as is the option to use multicurrency payments and a raft of payment gateways for guests. I have a website built and designed by their in-house design team. This has resulted in a significant number of direct bookings. The support team are fast and friendly and every user has a dedicated account manager. The recently introduced Guest App is a hit. I have been a user for 8 years and wouldn't go anywhere else.

Cons: Only thing lacking for me is a direct integration with booking.com but this feature is coming in 2025

Pros: The single point of communicating and finances makes using multiple channels easy to manage.

Cons: The on-boarding process and time it takes to be productive takes a bit, but I don’t know if other competitors tools would be more quicker.

Pros: Easy to adapt from other system we used before. Very good customer Service and Training

Cons: All good, just so many functions (which is good) but it take time to learn

Pros: I like its intuitive, ease of operation and very qualified staff.

Cons: Some key features such as payment processing are not available in my country andI i feel that this should be remedied . I would like to see Booking.com be more Integrated with 365Villas.

Pros: Our trainer Hind was very helpful with all of our questions and very thorough. She was the best part!

Cons: There wasn't anything that I really didn't like.

Pros: One stop shop Easily manage all property descriptions, features, photos, rates, contracts etc. all in one interface all while 365 pushes to multiple platforms seamlessly including our own website and booking engine. Reporting

Cons: Quite honestly not very much. A few minor interface glitches and some auto correction flaws within the unified messaging tools, nothing really very alarming.

Pros: Integrated accounting feature. It lets you do your operational accounting and connect to QuickBooks if you want to.

Cons: The mobile website is not as complete as the desktop version.