1 EDI Source

Pros: The AS2 Complete and EDI HQ are solid products. They are easy to use.

Cons: I wish there are more whitepaper and examples that advise how to use the product more effectively.

Pros: 1 EDI Source has great support! Never had had any issues for the years that we have used them.

Cons: I wish I knew how to leverage the technology more, I know it is capable of a lot, but I only know so much.

Pros: Love that we have access to the data/maps Absolutely love [sensitive content hidden]!

Cons: Slowness of HQ lately. Outages are more frequent

Pros: EDI-HQ is very reliable and has kept a similar interface over the years, which makes moving from version to version much easier. The AS2 product is very reliable and we have not had many issues with it since we started with it. Solid programs.

Cons: There are some issues I have had with AS2 Complete connecting email with Azure Exchange. On EDI-HQ we have seen some UI issues on the mapping section, but we are not on the latest version yet, so that may have been fixed. The issue's we see are mostly in highlighting that will not go away.

Pros: It is easy to sign in and change profile information.

Cons: I wanted to access and pay invoices, but can't seem to figure that out.

Pros: Well designed application. uershlhdaefh a.kefc v

Cons: Difficult to administer in changing infrastructure environment. No temp licenses.

Pros: Once it is configured properly, it seems to work.

Cons: Takes forever to get any changes made. It is like pulling teeth for them to help. You will submit a ticket and you get a very short response.

Pros: [sensitive content hidden] is the only PRO I can think of. He is friendly, knowledgeable and professional. He gets the job done and is patient enough to offer an explanation. He converses with you without making you feel like he's talking at you.

Cons: Our account manager [sensitive content hidden] is not supportive nor responses. Reached out for business-critical information yet she never bothered to respond until I emailed her stating that she never responded. Instead, she opened up a support ticket on my behalf which I could have done myself. Turnaround time for support tickets is too long for both Tier 1 and 2. The portal is not user friendly, yet we are being forced to utilize it. The US is a serviced based country, yet human interaction is never on the forefront of the business.

Pros: I does what it is supposed to do and seems to do it pretty well

Cons: The set up process had some hiccups with mappings going to wrong fields or being repeated. There was some issues setting up FTP with the partners

Pros: We had some hiccups with getting started, but received excellent service once we moved past the growing pains. The tech team went above and beyond helping us, even working over the weekend.

Cons: We wish we received more guidance about what we might need.

Pros: They are willing to take on EDI management

Cons: Support is limited off hours, and they have scheduled maintenance windows which conflict with our heavy operational times.

Pros: I find the Responsiveness of Support to be excellent

Cons: I don't really have any issues with them

Pros: 1 EDI Source allows communication between Hunt & Sons and our direct vendor. The vendor is notified immediately on product shortages and when back orders will be fulfilled.

Cons: I do not have anything negative to say about 1 EDI source.

Pros: We use managed exchange managed services. The interface gives you all the detail required to manage processes, and their support and mapping services are second to none. Really great service.

Cons: The ManagedExchange web interface is a bit clunky and very slow at times as compared to most modern web apps. Can be a bit frustrating, but you learn your way around it.

Pros: Keeping orders straight and remittances are easy to understand

Cons: It can be difficult and cumbersome to use at first.

Pros: The software is very easy to use. Great work flow.

Cons: We encountered some integration limitations with Sage 50.

Pros: EDI X12 Files Customisations and Job Performance is excellent.

Cons: UI is old school, may need some modernisation. Multiple job runs were slowing down the software performance.

Pros: We use EDI to transmit orders to our vendor. This is automated and we don't have to worry about anything once it's set up.

Cons: The program is very large in scale and it's hard to understand all the features inside the program without taking a proper training course.

Pros: Very stable software. Easy to manage. Very good level of security.

Cons: We use EDI support documentation system It is very good. The support is excelent. I worked with them many times and they are very fast to responde and super pro.

Pros: We have a longstanding relationship with 1EDISource and have been using their software for our EDI integrations for almost 10 years. They are excellent in every aspect of their business from knowledegable and helpful sales people who do what they say they are going to do, to their superior technical support team. It is a great organization from top to bottom.

Cons: From my perspective, there is not anything that I do not like about it.

Pros: Easy to use and setup, particularly jobs and processes

Cons: 1. No Excel export functionality available, although it is a very basic need in today's IT world 2. It is hard to debug the error in EDIHQ. Always needs technical help from EDI team.

Pros: Flexibility of reading data inputs from API, standard EDI, to XML files and converting those documents over.

Cons: Since being acquired by Epicor, I had hoped that the UCC 128 labels that 1 EDI source already have created, would have been moved to Epicor. Additional I would have preferred that we were able to address a document in the portal and integrated not just integrated.