SetMe

Pros: Stable and secure connection to my remote clients is imperative and SetMe provides this in abundance.

Cons: Navigation in the 'unattended' list can feel a little awkward at times and moving of clients into correct folders could be more intuitive.

Pros: It is quick to load interface is easy to use I have control of what I need to do

Cons: Had several issues after upgrading from Fix me to set me as far as installing remote client un attended access but not fixed Support starts with a canned reply

Pros: Ease of use, speed is great, install is easy, pricing is good - just a great product!

Cons: Most of my "issues" are already on their feature roadmap, but my 2 biggest requests would be better multi-monitor support, and a mobile app!

Pros: I like it's low latency. The support from the company has been good.

Cons: The interface is not quite as intuitive as it could be.

Pros: The fact that I can connect to both windows and MAC is a plus. Also not having to deal with windows user account control is very nice

Cons: Still not sure about the unattended install and not allowing user to uninstall. The stored password creds have yet to work for me, when you click on sign in nothing happens

Pros: UI is user freindly and setting up unattended access is easy.

Cons: the scroll bar at the bottom is a little clunky

Pros: not sure ... but certainly improvements over fixme. I would like the downloads function to be a bit more obvious when i goto www.set.me :: like a login link on that page.. Support has been VERY RESPONSIVE and has implemented several of my "wonderful" suggestions. :-)

Cons: improve: I think that little square to minimize the top ribbon should go on the far left or right side so it doesn't eat up screen real-estate. I typically keep it there, but that extra vertical space getting used by the little square is a tad annoying....also: the scroll bar at the bottom of hte screen for multiple monitors needs to be bigger and a bright color like GREEN on BLACK or somthing so it obvious that there are multiple monitors .... ALSO: on unattended, sometimes when i connect to clients, they still have things open, would be NICE if maybe: the TEXT window auto-appeared in teh middle of their screen maybe to alert them that remoting is now happening, or something like that: I think maybe instead of just opening their screen that the bar appears to either texxt or remote open or something just to cause a delay maybe.

Pros: I like that the product is constantly updated to keep on top of the security aspects. We also like the unattended features and the means to secure who can and cannot access certain workstations.

Cons: The fact that they push updates at any particular time and there are times when you are in a hurry to access a workstation that you have to wait for the application to update.

Pros: The ability to switch monitors, locking the remote screen so that shoulder surfers can't audit the technician's work.

Cons: At first, SetMe was slightly less responsive than FixMe.IT. Now, I can't detect any noticable difference.

Pros: How easy it is to remote into computers in my district. We have used other programs before and it is always hit and miss if I could be able to connect to them.

Cons: My only issue so far is with multiple screens. If I want to show them all it can be a pain sometimes to slide around. But it still works better than any other program I have ever used.

Pros: Easy to use, quick to operate. Nice that it works cross-platform. Also the price is right.

Cons: Program itself updates all the time. Seems like a couple times per week it's going through an update.

Pros: Easy remote access suite, fluid connectivity.

Cons: Not able to connect via the web/phone, it would be helpful in a lot of instances.

Pros: Ease of use. Easily able to scale users screens. Ability to disable user end keyboard and mouse access. General look and feel of the application.

Cons: Nothing immediately springs to mind, having used other tools on helpdesk SetMe is right up there with the best.

Pros: Really easy to use software for both client and support users, great UI, excellent support. Love that you can now see system info and paste clipboard data as keyboard strokes.

Cons: The ctrl+alt+del button is too easy to click when trying to select the sub-menu the enters clipboard data as keystrokes. I've had numerous instances where Windows UAC pops up, I misclick on the tiny button to open the sub-menu that contains the function to enter clipboard data as keyboard strokes, accidentally click ctrl+alt+del and it closes the UAC. I've also accidentally clicked the windows+L option above which equally should be in a separate area. If you accidentally click the Windows+L button while you're working on a users machine while they are away, it can be very frustrating if you don't have their password to log back in.

Pros: Convenient software to access client computers

Cons: Amount of logins multiple techs can’t help

Pros: Extremely easy to use! End users only need to provide a 6 digit code which couldn't be much more simpler.

Cons: Getting onto Mac OS can be sometimes a challenge as it needs extra requirements to run but that more of Mac thing really.

Pros: User friendly, great admin features to allow unattended access to other.

Cons: We need to be able to access nearly 200 Android tablets (Samsung) to help staff troubleshoot. Unattended.

Pros: Clean interface, reliable, constant updates and features, stability, price.

Cons: I would like more granular control of the screen size and mouse movement. I don’t like that it automatically moves around the screen sometimes when I have a single smaller screen and working on a system with 2-3 screens that are larger.

Pros: the ability to blank the screen on the customers computer while doing remote work.

Cons: despite clicking save my login info, it never does.

Pros: All the great featured of FixMe.IT but now with Mac support. Also, if you are a FixMe.IT customer they will migrate your connections to the new service. This includes all of the unattended account credentials, etc.

Cons: I would love to see support for mobile devices. I think this is still lacking. Also, the price increased by about 33% on a monthly basis. But with the price increase over at FixMe.IT it is only a little more a month for all of the advanced features.

Pros: MFA authentication though smart phone apps. MAC remote support. Connects back to remote sessions after restarts (fixme would have problems with this).

Cons: Top bar is annoying when in remote sessions. Scale it in to the window or allow it to be auto-hidden like in fixme. Admin rights to install setme as a service require the customer to click allow where fixme would just work. Still major clipboard issues just like with fixme if connected to more than one remote session. Less likely to connect back to remote session if joining a domain or changing any network or user profile settings than with fixme. Malware scan tools find SetMe as a threat. Some customers get stuck at connecting (after they have given us a the code) with SetMe and FixMe works fine.

Pros: Very user friendly, and priced at a great price point.

Cons: Updates require full reinstall of admin console.