Upper

Pros: I really appreciate how Upper saves us time with its contacts that help us save our customers’ contacts. It’s really easy to look up delivery history for particular address using this feature. Being able to upload multiple photos for proof of delivery is a game changer for keeping things transparent with our clients. The pure blessing is the customer support team whom we can count on whenever there is any challenge.

Cons: Sometimes, Upper is being bit slow, which can be a little annoying, but their customer service team is always around to help you instantly. For startups and newly established companies, pricing can be a little high, but at the same time, they have a lot of features.

Pros: Upper’s intuitive interface and straightforward pricing eliminate any guesswork. Its reliable address validation ensures accuracy in navigation, preventing any unwanted detours. The mobile app is clean and easy to use, facilitating seamless communication between dispatchers and drivers. One standout feature is the ability to upload multiple images for delivery proof, maintaining transparency. I am glad that we found Upper as our route optimization partner.

Cons: However, there are a few areas for improvement. The mobile app can be slow at times, although customer support is quick to resolve such issues. Additionally, once a delivery status is updated, you cannot revert it, which can be inconvenient. Upper can be overwhelming to new users due to the many features that they can try to navigate the system all at once.

Pros: The app is very user friendly for the owner and the drivers.

Cons: The price is a bit high, but also it’s worth it for the quality they give.

Pros: What we liked most about Upper is its efficient AI-powered route optimization, real-time tracking, and automated customer notifications. These features significantly reduced our delivery times, saved fuel, and enhanceed customer satisfaction.

Cons: While its advanced features are impressive, they can be overwhelming initially, requiring time and effort to fully utilize and understand the platform's capabilities​. The support was great to get started. The founder helped me through the training.

Pros: Upper route has made it possible for us to plan and exucute our installs with not spending lots of time trying to figure it out with google maps or something. The customization has been key.

Cons: It takes a minute to learn all the feature and functions of the app

Pros: Can set up the hole week and dispatched it to my drivers

Cons: Not sure yet only used the free trail still learning the system

Pros: Easy of entering addresses. Ability to export completed route

Cons: Sometimes website can be a bit slow. Like a few seconds.

Pros: Easy to use, simple and not time consuming to key in routes

Cons: Individual route viewing, could try to have the route destination map move from one to another instead of us pressing on the to go.

Pros: Easy to use , safe more team, easier planning

Cons: Honestly not bad at all I would say trying to get the map bigger

Pros: Easy use and al router are planned perfectly

Cons: Signal is down sometimes when you are you of the city

Pros: Scheduling I liked taking carious address and getting a route in order

Cons: Nothing I didn't find anything that I didn't like it worked well for me

Pros: I like the customizations options available and ease of use

Cons: Unable to customize a stop's order and also unable to add order details for each delivery

Pros: Saves time planning each day out when your schedule changes day to day and sometimes hour to hour.

Cons: would like to select the beginning and ending address faster

Pros: It works well for the most part, the features of photos, notes and time logging stops is wonderful.

Cons: Sometimes it randomly changes routes and it’s not efficient at all and makes no sense why there was a change when no stops have changed. It also doesn’t always show the address properly and takes us to an entirely wrong area.

Pros: I love the ease of use and it doesn't slow down my day.

Cons: I wish it had better note-taking abilities at each stop. Reporting could be a touch more detailed.

Pros: I love the ease of use, the ability to capture signatures and photos of deliveries.

Cons: My biggest beef with the app is not being able to resort stops when a new stop is added after the route has been saved.

Pros: Very easy to use program. Put in all addresses and optimize and the route is set. Hit the start route and follow the directions.

Cons: Wish there was a way to put a name with the addresses. If there is I haven’t found it but also haven’t looked.

Pros: I like being able to import my stops and it almost always finds the addresses I need

Cons: It asks me to rate the app about 6 times a day even tho I’ve rated it already

Pros: I love that you’re able to upload a CSV file or a spreadsheet if you have multiple stops

Cons: Wish the app was just a little more user-friendly when it came to logging your stops

Pros: Easy to use and put in addresses on the road.

Cons: Once I get passed an address. I can't go back in the same route and go back to that address without duplicating the route.

Pros: Best routing app in the market I will recommended

Pros: It helps make my job easier. It routes everything appropriately.

Cons: Not much I don’t like about the app. Maybe that the map isn’t updated for new neighborhoods

Pros: What I like the most about Upper is how easy it is for me to use. It has been of a lot of help to me and when teaching the drivers how to use it, it is easy for them to understand.

Cons: There are some features that need some improvement. For example: when the information of a client is saved, the phone number always has to be updated because the number does not get saved in the right format.