SendGrid

Pros: SendGrid is everything you need and expect - it is reliable, scalable and powerful. Via well documented APIs, nice reporting, and a generous free tier, getting started and maintaining flow is painless and easy.

Cons: While there are generous free and lower tiers, the pricing jumps between tiers can be significant. While there is automation, it is limited compared to the competition.

Pros: Their flexibility in terms of dynamism in email templates is superb and we can depend on them to provide our retail customers with order receipts and shipping updates using a very reliable service.

Cons: The pricing levels are not worth the money because our e-commerce traffic is at its peak, and customer service is painfully slow when we have urgent account problems or some data management failures.

Pros: Good IP reputation. Easy to user interface that gives robust access to logs. Reasonable pricing makes it hard to beat

Cons: No easy way to do mass unsubscribe actions. Makes sense but there are times where a receiving party's email server goes on a unsubscribe spree.

Pros: It still one of the best tools that we use regularly for scheduling emails and automating the flows for it.

Cons: More alternatives are appearing with better price for a similar service. Price could be aligned more.

Pros: Easy to implement, easy to create emails templates and has lots of abilities for the pricing they offer.

Cons: The reporting, especially the unique clicks and unique opens is not accurate. They count it per unique device open instead of actual email open which is a bit annoying to track accuratly.

Pros: A really complete product but with a super simple interface. I needed it for transactional email and I'd say it's deliverability is better than anything I've seen before in terms of reliability.

Cons: An extremely minor point but if I had to find a con from my experience so far it would be that navigating the custom domain settings requires a bit of knowledge and research. Personal scenario, if you know what you're doing you'll do fine. Easy enough to muddle your way through.

Pros: Seems like a robust email delivery service. N upfront cost. I can start with our free plan and try the full suite of features at my own pace.

Cons: Terrible customer support. They do not have a contact number or online ticket system. Response by email is very slow.

Pros: When it worked. That is until they forgot to tell me they stopped delivering my emails and that I'd have to pay. How hard is it to send me one email?

Cons: When they went from free to paid, didn't tell me, and i lost multiple weeks worth of email / jobs because of it

Pros: It has always been a fundamental tool for the development of email campaigns. It has been a reference against other companies.

Cons: Possibly the price is a determining factor. Today there are many competitive tools that can cope. In general, there are no complaints.

Pros: The ability to format emails and build automations was straightforward for our simple use case. We used the API capability to sync our contacts and basic marketing automation.

Cons: We have a low volume, simple use case. Suddenly they change their pricing and require that we pay $60/mo to send our ~50 emails per month! Unsustainable of course, and after we heavily invested to build the API integration, it was as you'd expect an unfortunate turn of events that left us high and dry.

Pros: The ability to quickly and easily integrate the corporate marketing platform into SendGrid to enable campaigns and help ensure message delivery.

Cons: Configuration was easy and straightforward. But, if the individual tasked with integrating and implementing SendGrid does not have DNS experience they will need to rely on their DNS administrator to complete the configuration.

Pros: SendGrid allows us to send bulk emails to current and prospective customers without fear of our primary email service being added to spam lists.

Cons: SendGrid support is not a efficient as support at some software companies. Billing through Azure can be a bit confusing.

Pros: cheap unless you want support, then you have to pay a lot extra and it is not worth it. They can not setup anything correct and can't help fix their mistakes.

Cons: charges extra for support, they are terrible at following up and setting up accounts correctly. Only support option is chat and they purposely wait 2-4 minutes between each response.

Pros: It gets the job done. Email delivery is reliable, and the dynamic template system is flexible once you get the hang of it.

Cons: Sometimes I have to double-save when editing dynamic templates, which can be a bit annoying. It feels like the changes don’t always stick the first time.

Pros: I really like the ease of use, for various projects I have found it easy to implement for sending emails to confirm the user. I also find the dashboard for managing the mailings and controlling the mailings very good.

Cons: As a cons I would have preferred a better explanation of how to use the service, I have to admit that it is a very good service but for some functions it was rather difficult to understand how to use it.

Pros: Its very easy to set up email funnels with sendgrid plus the inbox delivery high and spam rate is low.

Cons: I did not get enough help while setting up my account but i still figured things out even though the platform was more complex than other email providers

Pros: Nothing now, 7 days later I an still waiting for a call back, You cannot run a business with support like that.

Cons: They have got to big to care about customers

Pros: Great for us to send emails as an early stage startup

Cons: The interface was a little less user friendly

Pros: Easy to use, implement and track statistics. Secure and reliable

Cons: lower tier pricing, wish they had 1 tier lower for our use case

Pros: Excellent detailed insights with filter options to track emails/SMS to customers and comprehensive Analytic features like delivery rates and click through rates.

Cons: Sendgrid provides excellent services but the pricing point might become higher when high tier plans are considered which unlocks advanced features.

Pros: The brand name for sending emails, it is a big name

Cons: Without warning, they shut down their system, and then there is no one to resolve the issue. No phone number to call, their help chat bot does not have any ability to restore service to paying customers

Pros: Scalability, superior deliverable reliability, user-friendly API Integration and great analytics engine

Cons: The cost can get a little exorbitant when dealing with high-volume campaigns - definitely a consideration for smaller firms