Hub

Pros: The Hub is user friendly and the team are also extremely helpful in supporting us when we need any assistance.

Cons: The search functionality could be improved.

Pros: It looks great. Can be customised using our company's own colours and branding and content can be personalised.

Cons: Some of the processes are a little bit confusing to begin with. But the team are great and very responsive if you ever need help.

Pros: The hub is easy to use and is used for both work and social aspects.

Cons: Minimising/maximising the different windows.

Pros: Editing and updating information is super easy.

Cons: Nothing. We are very satisfied with the Hub.

Pros: It's easy to use and maintain, and the customer service is absolutely amazing. Any time we get stuck on how to do something, we email support and they help extremely quickly and effectively. It does everything we need it to do.

Cons: A couple of the features are a bit finicky, such as inserting tables, and inserting images works fine, but being able to simply copy and paste would be easier, and getting things to align perfectly sometimes takes a bit of trying.

Pros: Modern, easy to use, and fully customisable. The fact you can have custom HTML widgets is also very good.

Cons: The ongoing user licence cost is quite expensive.

Pros: Helpful templates are of use, ease of use, superb technical support

Cons: There is nothing I like least about the Hub

Pros: Gallery, interacting with partners staff, knowledge bank, easy to use and visually good, Always adding new features and fantastic support from [sensitive content hidden] at Pancentric - always quick to support any questions I have. Have discussed with other potential third party partners using.

Cons: You learn as you do so not always got a 'manual' so to speak but best way to learn. A few things take a bit longer but ive noticed recent improvement for 'quick wins' ie deleting articles so always improving.

Pros: Very easy to use and therefore we can get the most out of what it offers which is a lot. Alerts when something new has gone on. Adding new users is quick.

Cons: Nothing so far

Pros: Ease of updating, reporting capabilities, ease of use, permission specific pages. Forms

Cons: It would be great to have automated emails to admin users to let them know a page they are the admin on is expiring.

Pros: We’re a group of 12 different businesses coming together following acquisition. We use The Hub primarily as our Intranet and group-level colleague engagement tool to communicate changes and news stories. We’ve since built additional functionality and knowledge banks for the business to share information, processes, and policies.

Cons: No issues identified. The tool meets our business requirements.

Pros: We use this as our internal comms platform and really value how easy it is to post in groups, add events and send emails directly to everyone if needed. We also really like how easy it is to manage our meeting room bookings through the hub.

Cons: The only thing that could be expanded on is being able to send out calendar invites directly to all users through the hub.

Pros: The software is easy to use and the company spent so much time with us supporting us and training us during the set up process.

Cons: The embedding process takes a while to get your head round but once you know what you are doing then it's fine.

Pros: It was customisable so we were able to fully brand it

Cons: There isn't anything we don't like. Where we have suggestions for improvements we make them and these have always been acknowledged and implemented where possible.

Pros: Having not come from an IT background I found the software easy to navigate; I was instrumental in building and developing our system and it was quick to pick up and provide a platform that was user friendly for the company.

Cons: During set up there were a few features which would have been handy to have - however, the developers were always keen to know what they were and in most cases, the system would release a new update with the missing feature included.

Pros: The system is very useful for allowing colleagues across the park to gain information. It is easy to use and support is there if guidance is required.

Cons: There is nothing that I least like about the software.

Pros: The way it connects our organization especially since we are spread across the world.

Cons: times out when you need to upload large files

Pros: We love the Hub because it helps us keep connected among the different branches of the organization despite the physical distance.

Cons: At the beginning we did not know how to connect with GSuite, but we solved it pretty quickly.

Pros: It was a relatively easy implementation and the features of the product out of the box satisfied 80% of our requirements. Once you know your way around it admin and updating is straightforward.

Cons: We are working hard to increase usage and views as we have proportion of our staff who do not use the software often enough to be familiar with it. There is additional functionality we would like which has yet to be built and delivered.

Pros: It’s a great tool to maintain communicated and updated your worldwide team.

Cons: One of the things that it’s really annoying it is when you visit a page linked to a google app, like calendar, sometimes send you an error if you have several Google accounts (personal and work) when you try to “switch account”

Pros: It's very easy to use, straight out of the box. You don't need to have a background in IT to be able to build the site as everything is very logical and therefore start to end is very quick. A main selling point for me was the ability to have different interfaces ("communities") for different user types and also the ability to book meeting rooms - these were two functions that set Pancentric apart from other providers for me. It is also easy to add-on new users at any time as you are paying for a range of users, whereas other providers I looked at meant you had to go through their support to add a new user as you paid for each individual

Cons: The tools are a little clunky for editing text. It would be great if they had the formatting paint brush, like in Word, where you can easily copy other formats, as the Themes setting doesn't always work as it should. The containers of the home page are set widths, and so although you can display anything you like and the options are good, the dimensions and layout are restricted. There is no live chat or individual tagging function, but this is in development. I was unaware that the build of the site came under "training" rather than "implementation", which increases the cost of development, and so communication on that could clearer.

Pros: The product is versatile and visually-appealing, which is important with our internal audiences. Just about anything we dreamed of, it could do or will do in the near future. Our implementation lead is always available to help and offer suggestions.

Cons: While it has high functionality, it is a bit difficult to master the technical components because it is just so vast.

Pros: It can be relatively easy to upload and edit certain items.

Cons: I wish it was more dynamic and had a better design