Bonterra EveryAction

Pros: The various options for fundraising and contacting audiences. It allows for detailed tracking and understanding of contact behavior

Cons: The overwhelming number of options is hard to nail quickly, it takes some getting used to and navigation to understand what each thing does.

Pros: The platform’s integration capabilities are strong—especially with ActBlue and VAN. The ability to segment lists, track engagement, and set up automated email workflows was especially helpful. Customer support was responsive, and the training resources were thorough.

Cons: Some parts of the interface felt outdated and unintuitive, particularly when navigating between modules. Reporting can be clunky at times, and there’s a learning curve when managing more advanced features.

Pros: The ability to analyze your email results and create very focused distribution lists and searches. Also, the wide range of reporting functions.

Cons: It doesn't sync with QuickBooks. The download list/search functions don't allow you to separate the first from the last name, which can be essential for data used outside of the Bonterra EveryAction platform.

Pros: I like the granular details of data taking options. I like being able to track back notes made on any constituent. Very detailed and helpful.

Cons: Having to learn it for the sole purpose of benefitting a man's career. This is a big minus for me because I see it only done for other men in the organization.

Pros: What I love about every action is that I'm able to work with our whole team on projects and get them finished in a timely manner.

Cons: It can be pretty complicated to get to certain projects but once you understand the program it's easy to navigate.

Pros: The thing I like most about EA is that I can see both payments and client relationships as well as use for a email campaign manager.

Cons: The site is not user-friendly in the ways that make sense. For example, there are many detailed options of unique things I can do but none of them are what would help me on a regular basis. For example, I cannot organize photos in targeted email. Most frustrating though, I cannot "Group by" and "Edit Columns" whenever pulling a contribution report. This is so frustrating and makes me have to do extra steps each time I pull a report.

Pros: The automations are nice (when they work). This really helps with things like keeping memberships up to date.

Cons: It's not very user friendly and it's not easy to find things/things are not where you would think that they are.

Pros: I like that EveryAction is a great all in one platform for nonprofit outreach, member relationships, fundraising, and advocacy.

Cons: It's been really hard to get helpful resolution with the EA support center. We had excellent experience with Salsa support but Bonterra has been much harder to reach and get helpful support for technical issues. It's also difficult getting support online from other users on Reddit. It would be helpful to have a support forum.

Pros: Everyaction has allowed our organization to greatly increase our fundraising, donor management, and outreach capacity. The software is both customizable and easy to use in a way that works great for our small organization.

Cons: There are some features that could use small improvements. For example, in targeted email it would be helpful to be able to organize uploaded photos into folders. However, these are minor issues and overall I have no complaints

Pros: I like the notes section the best. It allows me to keep good records on the communication with my business members.

Cons: $8c

Pros: The intuitive functionality of Mobile Messages and targeted email campaigns, combined with robust Online Action forms, makes setting up grassroots lobbying efforts straightforward and efficient. The platform streamlines our outreach workflow and makes it easy to engage supporters across multiple channels.

Cons: The persistent data matching issues between our EveryAction campaigns and SmartVAN (My Voters) have created significant administrative burden, requiring extensive manual data entry to maintain accuracy. Additionally, the platform lacks comprehensive learning resources and training materials that would help new users get up to speed more effectively.

Pros: Bonterra EveryAction is effective, affordable, and provides a lot of value for the price point. It has nearly all the functionality a development shop would need.

Cons: It is sometimes hard to get responsive and timely service from the help desk. However, once I'm able to get the help desk's attention or a paid 4-hour session, the quality of the service is wonderful. I would like better client services/sales rep interactions. My assigned rep is not very responsive or knowledgeable about the product. I recently bought some additional services and it took four weeks to get them scheduled.

Pros: I've been using EveryAction for 9 years while at various non-profit organizations. I really like how easy to use the tools are, including mobile messaging, online actions, and targeted email. It's been great for our digital organizing program.

Cons: I feel the de-duplication tool could be made stronger

Pros: It has a few more features than our last platform.

Cons: Bonterra purchased EveryAction. The minute our integration was done and we were operating on EveryAction from the old software support stopped. 60 days later we still have a few specific large issues and cannot get anyone who knows anything on the phone. We are searching for a new platform.

Pros: It works perfect for our client database.

Cons: Difficult to create reports. Need to provide additional, person to person training.

Pros: Aids in keeping track of client services provided and completed.

Cons: Haven't been using it much yet because we are still new to it.

Pros: The way is so easy to use and also there is someone always there to help.

Cons: Nothing i believe that there is nothing to improve.

Pros: The trainings are useful to use when needing to refer to.

Cons: Some videos need to be updated and reflect new system changes.

Pros: I love how streamlined Bonterra Development + Digital is. It allows me to do my job with greater efficiency.

Cons: I can't think of any cons. I genuinely love it!

Pros: Our marketing department loves it. But they are not using it like I am for fundraising.

Cons: Terrible customer service, terrible onboarding process, and questionable billing practices.

Pros: EveryAction has given our organization a polished and professional look to our outreach and communication. My team uses EveryAction weekly for email campaigns to send newsletters, surveys and other communication to targeted groups. It integrates with our project management system seamlessly by assigning each new applicant that comes through our system, a unique code that then creates an email list based on that applicant's profile. We have noticed a big increase in user responses to our forms and surveys by using EveryAction.

Cons: I wish EveryAction had the ability to apply logic to questions when building forms. Because the forms do not, we've had to use other form builders like google forms or survey monkey.

Pros: The core functionality of EveryAction remained the same after the acquisition. The UI is attractive, easy enough to use and figure most things out even if you have not previously used the product. It's also used in so many organizations across the space so it isn't a chore to train others on.

Cons: EveryAction was owned by some great folks a few years ago, and they put their hearts into the product. Now after being purchased by private equity, they've gone dramatically down hill. The support quality has decreased, along with development growth as most of their long term technical folks were terminated. It's scary to see such a big expense in the nonprofit space being operated by a skeleton crew.