First Due

Pros: I manage 16 departments and they all utilize First Due in slightly different ways. Overall, the biggest compliant given about the First Due platform is that it's a one-stop shop for all the things they need to document on a daily basis. From an administrative perspective, the best part about First Due is their willingness to listen to their customer base. They have an ideas platform where users can submit product enhancement requests. Other users can view those and up-vote their favorites - and First Due actually listens and implements these ideas!

Cons: First Due is still working on their cross-module consistency and compatibility. In the two years we have been with First Due, this has improved immensely but there is still room for growth. Additionally, First Due has a deficit in report writing for the advanced user and in the ability to create custom forms for things like a printed incident report, investigation report, inspection report, etc. The form designer inherent to the system is not intuitive and lacks the ability to do much more than customize the logo header at the top of the page.

Pros: Ease of use, multiple platforms and the customer service. I have always had issues resolved quickly.

Cons: There is nothing that I do not like about it. I think it is a great platform that is perfectly suited for my department.

Pros: First Due is an amazing product. From Implementation and training things went smoothly. Support is amazing and really engaged in the customers.

Cons: Sometimes no updates with minor bug fixes which sometimes has sections moved. Overall nothing really else.

Pros: Customer Service has been top notch, nearly everyone has fire experience and understands the needs of a fire dept and can communicate on a firefighter level.

Cons: I really have no complaints, the implementation process went smooth for such a large project, the follow up on everything has been addressed timely

Pros: The ability to adjust to your department. Additionally, their willingness to work through issues and aid you in design.

Cons: The flow of the EMS reports. When compared to ESO, it does not match up. Additionally, how the warning errors are presented.

Pros: I have been pleased with the entire First Due Platform. The continued improvement and advancement is what I like most.

Cons: First Due is growing and advancing so fast it’s hard to keep up. I manage the platform alone and find it hard to stay caught up on new features.

Pros: I love that I can do most things in one system. We have been able to eliminate 2 systems, and hopefully one more soon.

Cons: Improvements often seem to generate extra steps or are very undercommunicated. Entering date/time on apparatus is now painfully slow vs something I can do in my sleep. Things change before the release notes come out. When that effects the user experience, my phone usually rings before I know about it.

Pros: First Due has the capabilities to perform the work my department needs all into 1 complete package. It's more than just Fire and Medical reports. It tracks all of my department's pay codes, member training hours, and integrates our pre-plans with the mobile responder app, giving us the ability to share information with our personnel and surrounding mutual aid partners with ease. Any issues we have had have been promptly addressed. The First Due staff have been great at listening to what we want and need out of the system, and have been very accommodating in helping us customize different modules to meet our needs.

Cons: Inputting individual equipment, hand tools, appliances, kits, apparatus, and their locations seems very redundant and time-consuming. While you can create custom check-offs for your apparatus, station, and equipment, the creation process can be slightly tricky.

Pros: The product is top notch and the customer service is terrific. They are there whenever we need help configuring a module or solving a problem during production.

Cons: The set up for the system is quite lengthy. They do walk you through the steps needed to get it done. It can appear overwhelming but when broken down into small chunks it is manageable. I definitely suggest a team to do the implementation with tech savvy individuals on the team.

Pros: First Due offers a one stop shop for all your fire department needs. It provides everything from the preplan to the finish of the call with the report. If you are looking for something to reenergize your software needs within the fire service, this is your place to be. They are innovative and listen to their customers when it comes to new technology and settings that helps the everyday firefighter. Whether you are a volunteer department or career, this software is for you!

Cons: We have had some tickets outstanding for a while that we have not gotten updates on. The price is also getting a little high. It seems like, at times, they release a new module just to get more money from you. Take for example the health and wellness module or the arson tab. What you would think should come int he base modules, is an extra add on. Somethings are understandable such as the EPCR or even the command module, but simple modules that would be useful for all fire services, should not be an extra fee just to have access to them. As other 3rd party vendors grown, they will start coming out with similar modules with all inclusive pricing which could drive people to look elsewhere to save money in the current economy.

Pros: First Due is great because of all of the different modules that we were able to combine to get rid off all the individual software that we were using. The mobile responder is fast and reliable.

Cons: The asset module needs some customizable fields for truck information. When requesting trade time it does not notify the person that is being asked to trade with.

Pros: They are constantly updating their features and modules. With each version the system gets better.

Cons: Some of the fields like contacts are not global within the modules and have to be entered in multiple locations.

Pros: Quality and Pricing for small services specifically

Cons: Learning to use workflows was very difficult, I still do not think I know fully the capabilities of the software to tweak it even more. We do have a call set up to help me understand the process better.

Pros: It’s okay other then anything to do with scheduling

Cons: Scheduled, the app, not user friendly. Overall very unhappy

Pros: It is a simple interface and when it works, it is nice!

Cons: Roll out was unprofessional. Customer support has been a challenge at best. App works as intended about 60% of the time.

Pros: Work flow. User friendly. Incredible help desk and knowledge base. An all-in-one platform that outperforms all others!

Cons: Still in its infancy so there is so much more to do!!

Pros: The scheduling system works well and is user friendly for our department. We went from an old "pen and paper" style system and this is a much better system.

Cons: First Due is growing very fast and making lots of good changes. Some of our requests from two years ago are still in the system and have never gotten a response.

Pros: First Due is one of the only emergency services records management vendors that offers an almost complete suite of solutions, covering almost every aspect of our operation and administration. The system feels purpose-built for the web and mobile environment, and the product is continually upgraded. There is definitely not a lack of innovation.

Cons: At times, there are so many new features and improvements that things sometimes get broken, causing temporary loss of some functionality.

Pros: What I liked most about First Due was the way it streamlined our entire department’s operations. From pre-incident planning to incident reporting, everything is centralized, making it easy for our team to stay prepared and efficient. The real-time data through the mobile app was a standout feature, giving our firefighters critical information in the field and helping us make informed decisions when seconds count.

Cons: It’s hard to call this a true "con," but the speed at which First Due continues to evolve can sometimes be a challenge to keep up with. The platform is constantly adding new features and updates, which is great for staying cutting-edge but requires us to stay on top of training and implementation.

Pros: The different modules that they offer. Instead of having multiple applications, I now need just one for a majority of our day to day activities.

Cons: Need to be able to have a training system to put training materials on.

Pros: How certain things can be customized to your departments needs, the support section has some good content to answer internal questions

Cons: As a non-computer person I get a little lost in the program. If i dont create or assign an asset in a few months its takes me alittle longer then I would like to relearn. But once I got it, its not a big deal

Pros: The interactive with First Due personal.

Cons: I have not found any part of First Due that I did not like.