Charityproud

Pros: I really appreciate how easy Charity Proud is to use, and how detailed the reporting and campaign information is. It makes it simple to track everything and stay on top of our campaigns without a lot of extra work.

Cons: The thing that I like least about Charity Proud is that we didn't find it sooner ;) If I had to pick something it would be the inability to import myself instead of having Charity Proud do it.

Pros: We love that we have our own dedicated human to help us with both the initial set up and support. She is always very responsive. The system is easy to use and has great features to support our small non-profit.

Cons: Nothing - we are very satisfied and we do not have any negative feedback. Anytime we have had questions, we have received a prompt reply.

Pros: Outstanding customer service and support! Our client account manager, Cameron, has been with us from the initial trainings and data migration from our old system into Charityproud, to ongoing support today. The platform itself offers a great support center with videos, tutorials, recorded webinars, and an system updates section. But, when we need extra help, Cameron is just an email (or even a phone call) away, always responding quickly and thoroughly. Charityproud is also responsive to system update or tweaks based on customer feedback. While they can't accommodate every single request, they have made modifications to address specific needs, which shows they truly listen to their users.

Cons: No CRM system can address every single user need. However, Charityproud makes a real effort to accommodate different requests and organizational needs whenever possible.

Pros: Charityproud is very user-friendly compared to other nonprofit management systems. It saves us time by keeping donor information, event management, and reporting all in one place. The customer support team is excellent — responsive, patient, and willing to walk you through issues step by step. I also like that it’s designed with smaller nonprofits in mind, so the tools feel practical and not overwhelming.

Cons: Some of the reporting features can be a little clunky and not as customizable as I’d like. At times it takes a few extra steps to get the exact data we want. Also, the interface design feels a little dated in places, though it functions well.

Pros: 1. The platform is incredibly intuitive and user friendly. 2. The customer support is top notch. From responsiveness to accommodating special requests, the service has far exceeded our expectations.

Cons: We cannot think of anything we do not like about the platform. It is everything we could have hoped for and more.

Pros: Cost and functionality along with excellent customer support. The implementation was great along with ongoing support.

Cons: We have not experienced any issues. Maybe considering a texting component. The building of lists for email and addresses is a little clunky but the instructions on utube are fantastic.

Pros: Definitely customer support. [sensitive content hidden] is not only prompt, but knows her product in depth. Every email I send, she responds quickly, and always has the perfect explanation or fix for my problem. Although I don't personally use donor management, our treasurer and others are very pleased with this feature as well

Cons: This is not really a con per se, but the only problem I have is that it has so many features, I sometimes have difficulty finding the right path to my objective. But again, [sensitive content hidden] is so helpful, there is little holdup. And as I learn more features (I'm 75 years old, so not as tech savvy as someone younger), I am able to use what I learned and do it correctly the second time around.

Pros: Charityproud helped us combine multiple platforms for tracking volunteers and fundraising into one. It has also allowed us to be more organized, especially for fundraising events and donor relations.

Cons: We are a unique organization, so there are some things we have had to figure out to work best for us, but [sensitive content hidden], our rep, has done a great job guiding us in this.

Pros: Charityproud allows us to easily track data on donors, volunteers, grants, events, and clients. I appreciate the home ownership application module that allows applicants to upload all the necessary information and documents for review and action by staff.

Cons: There are so many reports available that it's sometimes hard to find the one that best meets our needs. I suspect if I spent a little more time with the online training modules, I'd be able to navigate this more easily.

Pros: Charityproud is very user friendly and customer support is excellent. Processing online donations is quick and easy. There are a number of standard reports that are relatively easy to use and provide a vast amount of useful data. The online support center is also very helpful and has an abundant amount of topics.

Cons: Some of the procedures for creating and assigning individualized mailings could be made more user friendly.

Pros: Its ease of use, automation of sending out receipts, and in depth reports. Also, [sensitive content hidden] has been amazing at getting back to us when we have questions about using Charityproud.

Cons: Nothing! It has been great so far. We have not experience anything that has hampered our Charityproud experience.

Pros: The customer service and tech support is top notch! Charityproud representatives are very responsive and knowledgeable. This comprehensive program helps us manage donations, volunteers, grants, events, and emails all in one program. We are experiencing time and cost savings through using Charityproud, making our operations more streamlined and effective.

Cons: We would like to be able to attach images or documents to an outgoing email, rather than the extra step of creating a link to CP's internal image library. The system's effectiveness relies heavily on consistent and exact data entry, which can be challenging when online donors input "in honor of" or "in memory of" information/addresses in varying formats for the same beneficiary. This can lead to duplicate or inconsistent records that require manual cleanup to maintain data integrity. It would be less cumbersome, if the beneficiary information would autofill when a beneficiary/honoree name already in the system is entered/selected.

Pros: The customer/client support is the best of any donor management software. We speak to a real person when we need help with a report or simply trying to achieve whatever the desired result is. The onboarding training and support is comprehensive and there is tons of ongoing trainings as well so you are getting the most our of your system.

Cons: The aesthetics of the public facing donor pages could use work. I wish we had a little more design control over what the donor pages looks like.

Pros: Responsiveness of support and development groups to resolve issues as encountered

Cons: Inability to rename fields to correspond to local usage standards.

Pros: I really love being able to pick up the phone and talk to a human who has been able to solve my problems each time I've had an issue!

Cons: CharityProud has so many options and can be modulated in so many ways that it can be a bit overwhelming at first to run reports/create events/etc.

Pros: The interface is very intuitive. It is easy to navigate around. Even folks who are not real computer savvy are able to use the software.

Cons: Like any software there are parts of it that would make our job easier that we have not yet identified.

Pros: CharityProud makes it easy to track and analyze donor data and trends. Managing donations is simple. The integration with our website is seamless and makes it easy for donors to donate, as well as to register for and support fundraising events.

Cons: CharityProud has everything you could ask for in a donor management system, but sometimes it is difficult to find what you are looking for, or to create what you need. There are many steps, or clicks, just to get where you're going or to complete what you are trying to accomplish. You need to be patient with the learning curve. That being said, the customer service is superb and helpful in guiding you where you need to go.

Pros: I love how easy it is to use and get up and running!

Cons: Nothing, the setup was easy and tracking donations is quick.

Pros: Very responsive program that completely meets our needs. The account rep is awesome and we have access to unlimited support.

Cons: It can get overwhelming to learn all the features.

Pros: Customer service, is critical to us because we are a small non-profit. The person that managed the program stepped down without notice and without sharing how to operate the program. Without Chariyproud's service and it would have been so complicated and time consuming to learn the program through by ourselves. I cannot say enough about their customer service help.

Cons: It takes time to learn new programs. Customized forms can be consuming and trying to determine if you created a mini event correct and with its details.

Pros: It can be customized to our organizations needs.

Cons: I would love to see it implement a texting campaign feature for fundraising or updates to donors.

Pros: The best feature of Charityproud is their people. The customer support is with parallel. Excellent (and ongoing) training. They are always willing to answer questions.

Cons: Change is hard. We di not want to learn a new CRM. This a reflection on our staff, not on Charityproud. They made the transition as seamless as they could.

Pros: I love the fully customizable functionality, but my favorite part is the customer service. I can email them and setup video meetings for more complex things. Their online help center is also so valuable. So many companies these days are hard to get a hold of, and when you do they don't know how to resolve real world issues. The Charityproud team is made of real people who actually take the time to resolve issues. They even listen to problems you might have for consideration of possibly making changes to software. I can not thank them enough for all their help!

Cons: Nothing at all. I have no issues with it.