ProShop ERP

Pros: ProShop is definitely a memorable experience! It keeps you on your toes and encourages creativity in problem-solving. Every visit feels like a new adventure, which means there’s never a dull moment. It challenges you to think differently and builds patience and resilience along the way. For those who enjoy mastering a system inside and out, ProShop provides plenty of opportunities to become a true expert. Trust me, their representatives won't help you. Other than waste more time directing you to "training videos" that are not relevant.

Cons: This application is expensive and not very user-friendly. The "support" is not supportive. I ask questions and when I get a representative in the chat, they refer me to a long training video, that doesn't help. I ask if they can explain something in a few clicks and they can not. They don't have enough chat support. Simple things, like deleting a record are overly complex. You are not able to change/edit contacts (their names)(Vendors and Clients) after you save them. We tried incorporating 9110D and its was a lot of extra work. This system wasted so much of our time. They need more support representatives that are actually knowledgeable. The support representatives have told me many times "Yes, you can do xyz, but it will be difficult." I don't understand what we are paying for. I have employees who can upload and edit documents, but they are unable to view them (access issues). It also goes down during the day, sometimes for hours at a time. Not user friendly, do not recommend.

Pros: [sensitive content hidden] was amazing. We stuck it out trying to solve an issue for 2 days and she's been super helpful along the way. Thank you!

Cons: There is nothing to list in the form of complaints as I was satisfied with the product and customer support.

Pros: Traceability is prioritized. Allows for many required fields AND allows modification if they need to be tailored Depth of manufacturing details exceeds prior software

Cons: 1) Seat Access Our machinist require more input because of API Quality and the eleven Licenses for items that we manufacture 2) No Parts Pricebook. We work off of contract pricing...same all the time. Without price book we have to refer to separate system

Pros: The team at ProShop is unbelievably great. The product is undeniably better than anything else on the market. You truly get your value out of ProShop from day one. As an AS9100D/ISO9001:2015 certified shop, this was the only solution that makes sense.

Cons: I regret not believing other shops when they said ProShop was light years ahead of other ERP's. I wish we would have signed up sooner.

Pros: ProShop makes working paperless. I can create queries for just about any report I would need if there is one that is not already premade. I don't have to spend 10+ hours a week looking for physical travelers.

Cons: Honestly not much. What I don't like they are working on integrating into the software currently or at a later date.

Pros: The QMS module is one of my favorite features, along with how the parts and work order modules are set up to display 3D models and allow photo uploads.

Cons: The integration “lift” from purchase to actually using the system is by far the most painful part of the process.

Pros: Barrier of entry and learning curve are not steep. For the most part it handles the needs of the business.

Cons: NC need to be multi-dim tag enabled. The splitting of WOs is a little different, and the QuickBooks Proxy can be more stable.

Pros: Visually appealing, easy to navigate, good support with the use of AI or humans if needed through the chat.

Cons: I would prefer the ability to customize more than I currently can and there isn't a great way to handle serialization.

Pros: Once everything is entered in the system it makes production tracking and inventory tracking much easier

Cons: A lot of manual frontloading on our end. Feels like we had to do a lot of work just to get templates set up.

Pros: My favorite part about ProShop ERP is the people. Everyone I have been in contact with is technically knowledgeable about the product and passionate about helping our industry. The second most important thing I like about ProShop ERP is that it's a complete proven digital management system for our shop. The ProShop ERP system is adding value to our business by guiding us to create better processes with decreased risk to our customer.

Cons: Even though ProShop ERP training is excellent it takes a lot of time to become become proficient with the system.

Pros: This is truly a one stop manufacturing system. Everything in one place with total transparency to make the whole team feel like they have an impact on the success or your company.

Cons: There are a few features that ProShop is currently working on developing that would enhance their software dramatically!

Pros: The fact that it comprehensively covers ERP, QMS and MRP seamlessly. I keep having these instances where I think, "it would be nice if Proshop did. ...." and then I search and find that the feature I'd like to have is already included in the ProShop system. Amazing.

Cons: It's not that I don't like it but there are so many features I'm concerned I'll miss something of value. There are likely ways I can further optimize and simplify my processes as I'm setting this up.

Pros: ProShop allows me to manage every aspect of my business in one package. It's easy to teach and train employees on how to use it. Our business has grow significantly since the implementation of ProShop. It's allowed us to take on more work, more difficult work and maintain the same level of overhead. The system is organized nicely and creates a lot of efficiencies in non manufacturing roles.

Cons: Some of the menus do get deep and there are a lot of ways to navigate to the same location. Some people like this, and others do not. It is a complex system but it isn't overly complicated to navigate.

Pros: It is easy to operate and navigate when searching for something.

Cons: The million system agent messages I don’t know how to stop

Pros: One-stop shop! From estimates to invoicing, everything is at your fingertips when needed. Tracking progress throughout the shop. Scheduling machine resources for an accurate lead time during quoting process

Cons: Most of the cons I've come across to date are found to be strickly from my lack of knowledge on a user's end.

Pros: ProShop ERP provides us with a holistic system for estimating/quoting, order processing, and quality management. The customer service we received while implementing the ERP & QMS system was exceptional. We feel like ProShop is genuinely invested in our success as a company. The following aspects of ProShop ERP stand out to us most as the system's pros: - Seamless flow from estimating/quoting, to order processing, quality control, shipment/delivery, and final invoicing of the customer. - With the Flying Start package, the software enables a significantly easier and smoother transition to obtaining quality certifications, such as ISO 13485 and AS9100. All of the documentation is included with the package. It only needs to be adjusted based on a shop's specific needs. - Paperless tracking and ability to store inspection data indefinitely.

Cons: ProShop ERP is an ERP & QMS system that was created by the owners and operators of a machine shop. So, they understand what shops need most out of their ERP software. This is what makes their system as good as it is. However, like all robust software systems of this magnitude, it requires continuous improvement. Since we've started using the software, I've noticed updates that are made regularly to improve/update the appearance/interface and user experience. We don't have any major issues with the software because each time we've encountered an issue, a customer representative has either helped us resolve it, or they have shown us how we can adapt and find a solution for the time being. We've never not been able to accomplish what we need to in the software, however, we look forward to ProShop's continuous improvements because they are clearly always trying to listen to their customers and improve all aspects of their software.

Pros: Quality Management, scheduling, BOM, invenotry

Cons: Excessive repetitive tasks or clicking (could be automated)

Pros: Ease of use, training is thorough and always available, support team are the best no problem too small or too big they always find way to help, and able to run the business remotely even on the other side of the world. The big thing is it has everything included you don't have to keep buying modules to run the normal run of the mill things.

Cons: Takes a while to learn the system you need to be prepared for around 6 months of teething problems unless you have a experienced user that would make a world of difference. other than that I don't really have and dislikes because any of my old dislikes are likes now because I sort of know what I' doing which helps heaps with anything really.

Pros: Does everything a machine shop would ever need

Cons: It is new but they are extremely open to make changes and customer service is unmatched

Pros: Ease of use, customer support, covers all needs of our business. Built specifically for our industry.

Cons: Accounting integration with Quickbooks. I think this is an area that needs improvement.

Pros: The integration of the Quality Management System into the work flow of processing orders. Immensely helpful in getting ISO9001.

Cons: Being able to email customers or employees from Proshop. Sometimes a little machine shop centric makes for a few work arounds if you are not a machine shop. Integration with financial package was a little more involved.

Pros: Every step of the way is recorded accurately while maintaining a user friendly format that prevents frustration or wasted time. As a Machinist, I have no trouble using Proshop everyday.

Cons: I feel the process of leaving a tie-in for 2nd shift operators could be improved.

Pros: How it allows us to better manage jobs, retain history, and have one centralized system for workflow.

Cons: How it integrates with QuickBooks Online.