Neos

Pros: The case management organization and ability to connect with peers. It allows our firm to descriptively connect, edit and update case files.

Cons: Search engine could be more productive in case information. For an example to be able to search by clients description that is enlisted on the incident information.

Pros: Neos one stop Shop everything you need and resources available the new features are a great value that helps you navigate through the system

Cons: I have nothing negative to say about the app its helpful in many ways the new features are a great value that helps you navigate through the system

Pros: I like that it is secure and hard to access without the correct log in information, for example a company key. I also like having all the clients files in one place.

Cons: The thing I like least about NEOS is when I click messages I don't see my messages. When I text on NEOS, I would expect it to be in messages, but when I open it up it is not there. The text also does not appear on a clients page.

Pros: I like its modern, responsive platform, but there's a learning curve for advanced workflow features.

Cons: There can be a slight learning curve with some of the more complex features. Some of the more advanced workflow automation takes a little time to learn.

Pros: I love how easy Assembly Neos is to use. I had no prior experience working for a law firm, yet I found it simple to learn and get the hang of things. Everything I can think of is organized, and the ability to create custom tabs for your law firm is really helpful. The integrations with QuickBooks and Case Status really put everything at my fingertips.

Cons: I definitely think there can be some areas of improvement. Sometimes we have issues with the merging on the email app with tagging, but not much.

Pros: I like that Neos is super user-friendly! It's clean and very organized. I can easily find whatever I need like documents, reports, or all the clients we have. It's definitely worth the money and I also like how everything is safe when it comes to security. One benefit that also sticks out to me is the customer support tab and how helpful and easy it is to manage through!

Cons: Honestly, I don't think that there is anything that I like "the least" about Neos. As I said before, Neos is organized and easy to use. I feel like working through Neos and all the tabs are very self explanatory.

Pros: The ability to streamline and centralize workflow. Thorough training and follow ups during the transition.

Cons: That there’s no way to link our Neos calendar to our firm’s Outlook calendar. Also, it would be easier if the Outlook ad in automatically defaulted to case search (rather than provider search).

Pros: Neos does a good job of keeping everything centralized and organized, which makes day-to-day operations smoother across the firm. It helps our teams stay aligned, keeps cases moving, and provides consistent data we can rely on. From my side, having one system that supports case flow, reporting, and visibility across departments is a big plus.

Cons: The biggest downside has been around integrations and responsiveness. Despite submitting a simple request for read-only API access, we haven’t received any response for weeks. This has limited our ability to implement offline conversion tracking and build reporting dashboards leadership is actively asking for. When Neos positions itself as having an open API and being collaborative with client teams, the lack of follow-up here has been frustrating and disruptive.

Pros: What I like the most about NEOS is by far its ease for access. The accessibility of the application is unpresented. Its intake, tabs, documents, financial and and even calendar options all contribute to creating daily functions as efficient as possible. Furthermore, as a first time user of these applications; I was able to quickly learn and master due to the ease of function and quality of life.

Cons: What I most dislike is its recent lag and slower loading times. This may be due to the recent large updates. These lags don't make it inaccessible but is a noticeable difference from older models.

Pros: Ease of use, clarity of content, document management is simple and allows all users to see updates in real-time.

Cons: Would like an easier way to generate new documents not already in the system. and would like all functions to operate correctly without having to call Support

Pros: Well organized, intuitive, and easy to use, making case tracking efficient and stress free overall!.

Cons: The Outlook plugin doesn't work very well. Also, some things are duplicate and would be nice if you filled in one tab if it would auto

Pros: The organization of case documents, ease of uploading documents to it and having access to secure AI.

Cons: The tabs are a bit clunky and it can be difficult to find the information I'm looking for. Having come from Trialworks, the tabs in that program made more sense and it was super easy to find the information I was looking for.

Pros: I LIKE THAT NEOS IS STREAMLINED AND ORGANIZED. THE DOCUMENT MANAGEMENT SYSTEM KEEPS FILES AND CASES ORGANIZED AND DOCUMENTS EASY TO FIND.

Cons: I DO NOT LIKE THAT EMAILING DOCUMENTS FROM NEOS IS DIFFICULT. I FIND THAT I HAVE TO DOWNLOAD A DOCUMENT OUTSIDE OF NEOS IN ORDER TO SEND IT VIA EMAIL EASILY.

Pros: I really like the document management and how we can customize and organize the TYPE of document for easier searching. Our IT has had security testing done, and were told our office has the the highest scores (least threats). The software is user friendly, and highly customizable.

Cons: Our firm needs more support to know how to use unused features and learn how to customize even more so the software is more beneficial to us.

Pros: Everything on NEOS is great. The thing i like the most is the notes tab because you can always go back to see what was done if someone is not here.

Cons: The number of tabs you can have opened, i will not allow you to open as many as you want it makes you close tabs in order to open a new one.

Pros: I love how so many essential legal office management functions are integrated within the Neos app itself so that I can seamlessly move from task to task in an efficient manner.

Cons: As with all cloud-based software, there can be glitches when there is a high number of users online at one time, and updates can be pushed forward before they are really ready. This is not an often-enough occurrence to keep me from loving the program and it is not going away any time soon as more and more software moves to the cloud.

Pros: Is really user friendly and very intuitive and love the fact that is connected with my email makes it all easier

Cons: No complaints about Neos, i have been a user for almost 3 years and is the best software for the legal field

Pros: The ability to customize workflows and automate repetitive tasks has been the biggest game-changer — it keeps our team organized, reduces errors, and saves hours of manual follow-up each week.

Cons: The mobile functionality and texting limitations are the biggest drawbacks — it’s hard to work effectively on the go, and not being able to use our main firm number for texts creates communication gaps with clients.

Pros: IT IS EASY TO NAVIGATE AND IT'S EASY TO ACCESS CLIENT FILES. I APPRECIATE THE ORGANIZATION OF IT THE TABS ARE HELPFUL

Cons: I HAVE NOT HAD ANY ISSUES WITH NEOS. I WOULD NOT BE ABLE TO LIST ANYTHING ABOUT THIS. I HAVE HAD A POSITIVE EXPERIENCE

Pros: I love that Neo's is able to generate letters so quickly. Neos allow us to have all of our file in one place.

Cons: I did not like that Neos was not compatible with safari anymore. Other than that Neos has been great!

Pros: I love the Layout Manager! It really gives me the power to have everything that is important to me available and standardized.

Cons: I wanted to love the Templates but depending on the document, it's more work than creating one without it. I'm specially talking about the fillable fields in PDF which just results in a formatting mess!

Pros: I like how it stores all our information in one place and has so many features.

Cons: The calendar can be a little hard to read at times depending on how many appointments are there. PDF documents seem to give us a little difficult time.

Pros: It was very organized and neat. Allowed me to stay on top of my work.

Cons: I don't think I have any dislikes. It truly has been the best thing for helping me keep up with my work.