Xakia

Pros: I Ioved the ease of setting up the legal intake portal. It was able to pick up the process within a matter of minutes and in a matter of just a few short hours, I had the entire portal set up.

Cons: transition from previous management system was tedious and difficult to get acclimated to Xakia's formatting

Pros: Xakia allows legal operations professionals to obtain real time objective data in relation to the work being managed by the legal team to enable data driven decisions around work allocation, prioritisation and where to leverage technology to reduce manual effort

Cons: It is difficult to get uniform uptake, usage and engagement across large teams and as a result you do get inconsistent data. In addition whilst Xakia is best of breed in matter management its document workflow and automation capabilities are less developed and integration with other products is not simple (noting integration with other products is not solely a Xakia problem)

Pros: The learning curve for day to day matter management is excellent and the integration capabilities with other document management systems connects in a way that allows for better cross-team functionality. The price per user is very reasonable and the reporting functions are the most robust I've seen in a matter management software. The outlook integration is specifically helpful.

Cons: There is no mobile interface as of yet but would not be surprised if it rolls out in the future. That could offer an easier solution to on the road legal professionals.

Pros: Simple and easy to use especially by time poor inhouse lawyers. It is exceptional value for money with affordable licensing options for access to an impactful system that has powerful dashboards and reporting and streamlines matter intake and management. Can now easily keep track of matters and documents, identify any bottlenecks, resourcing and workload of team and value of company's legal office.

Cons: Some additional integration options would be nice (e.g. MS Office, Content Manager) and for an administrator to be able to apply bulk changes (e.g. adding internal client to multiple matters).

Pros: Xakia is really easy to use, one of the most user friendly solutions out there. Plus you have multiple solutions in one: billing management, matter management, intake process, contract management, e-signature and more.

Cons: It is a bit limited with the intake process building, not very customizable. Also, the CLM is basically limited to contract storage and execution, you cannot build good contract workflows.

Pros: Easy to implement, configure and get started. Fairly easy team adoption, with great online and in person training offered. Reporting is extensive and provides various types of data to really analyse the team, the work and the clients. Fair price. Really happy with the support offered by the team. Xakia continue to improve their system which is great as a client.

Cons: Still some work to be done on User Experience in terms of the intake form (and minor on the matter form and external spend management). Also we use the tool for more than just legal teams and there are some 'legal' terms used that can't be configured for non legal teams.

Pros: The product is very user friendly and highly customizable. Customer Support is exceptional. They respond to all questions on a timely manner and go the extra mile to ensure our needs are met.

Cons: We would like additional integrations to other applications we use on a corporate level (such as HubSpot CRM) and more customizations options on the intake form landing page.

Pros: I love its simplicity to implement, simplicity to use and therefore be adopted by the team, and its wide range of out of the box reports, metrics and visualization options.

Cons: Nothing. It has so far ticked all the boxes we wanted, plus some. I look forward to the expected enhancements to the outlook integration which will enable matter management to be even more efficient.

Pros: One of the things I appreciate most about Xakia is its user-friendly interface, which makes navigating the system straightforward even for new users. The platform is thoughtfully designed, with clear documentation for all services, allowing me to easily follow each step of our processes in an organized and efficient manner. This has significantly improved our team’s workflow and helped maintain accuracy in our tasks. Additionally, Xakia’s ability to centralize important information and streamline collaboration enhances overall productivity. Overall, it’s a reliable tool that supports our work effectively and consistently.

Cons: I’d love to be able to access all the reports in the ways I’ve planned to showcase our work. I understand that this may depend on the membership level, which is an important consideration.

Pros: Pretty much everything - particularly customer service. Not once have I had a request for assistance hang around. Super open to suggestions for new ways of doing things as well. So very refreshing.

Cons: Not much, to be honest. It would be great if we could automate reminders to internal stakeholders through a matter (similar to what can be done in the contracts log). But that's about it 😊

Pros: Easy to navigate and use

Cons: Can only open and view one window at a time

Pros: The interface is very simple and easy to use. In addition, the ability to make changes to both matters but also intake forms and information on the internal client portal can be done quickly and easily with no assistance required from the Xakia or any tech teams which is key.

Cons: It would be great to see some advancements in the functionality in relation to the intake and internal client portal pieces of the software. Things such as conditional questioning and the ability to customise the portal a bit more to make it more user friendly to our business team would be great.

Pros: 1. Superior and Consistent Customer Service 2. User-friendly 3. Easily adopted

Cons: I can't say there are any real cons to our team. Even if there is a minor bug, it is fixed on the same day.

Pros: Comprehensive matter management system that integrates seamlessly with Outlook and Netdocs has been a gamechanger for our legal team as we can easily understand what each team member is working on at any given time. Helps improve the efficiency of our team Easy to set up new matters in the system and to capture information that helps us with real time visibility on workload, complexity of our workload and our strategic impact across the business. Search function means any team member can simply search through matters and leverage previous advices to more quickly and efficiently respond to client queries. Reporting function is also excellent and allows us to quickly created tailored reports for our clients. User friendly.

Cons: Occasional interface with document management system

Pros: Ease of use; detailed data collected without hassle of filling out too many fields; integrations with SharePoint and e-billing software; excellent support; very fast and easy set-up; highly configurable, but usable OTB; internal client portal for legal service request management; beautiful OTB reporting

Cons: Sometimes it is glitchy, but this is offset by its usability; Matter creation templates are cumbersome to create and update

Pros: The integration to other products like iManage and Outlook make Xakia a great competitive choice. The ease of the product is also a great ROI.

Cons: It is out of box, so don't expect much customisation. The flip side is there is less issues than other similar products and the product team are constantly updating features.

Pros: Xakia is just easy to use. We have been on the Xakia journey for years. Started as a greenfield site and have been using it ever since. With some familiarity it is a powerful tool.

Cons: Not a lot. There are some bits that look a little aged, but it works and the updates come through regularly.

Pros: This product enables you to see exactly how many matters are current, their status, who's dealing with what and when and what's still in the pipeline.

Cons: Initially, we had to run 2 systems parallel. This was resolved once we integrated Xakia with our file management system.

Pros: Xakia has been a game changer for our office and has allowed us to work completely paperless and with maximum team collaboration. We love that Xakia seriously considers customer input. What a great company and product!

Cons: The timekeeping function is not fully optimized, but it meets the minimum requirements for our functionality.

Pros: The features I like most about Xakia are its matter, task, and dashboarding features.

Cons: Xakia is still developing its ebilling features, so I look forward to seeing additional features in that area released. Xakia's task management features are excellent, but its task reporting could be improved.

Pros: The matter management, spend management, data and analytics, and reporting/dashboard functionality, along with Xakia's integration with our document management system, are ideal for Legal Team.

Cons: It would be useful for Xakia to have increased matter task management functionality, such as the ability to assign tasks, link tasks to manage dependencies, have start and due dates of tasks, etc.

Pros: I find the document management feature to be incredibly impactful and helpful. It allows me to easily upload, organize and share important documents within the organization. The search and discovery feature also makes it easy for me to find the information I need quickly and easily. The knowledge sharing feature allows me to collaborate with my colleagues and share my expertise with others, which has helped to improve the overall knowledge and expertise within the organization.

Cons: The layout and design of the software is not as intuitive as it could be, and it takes some time to get used to. Additionally, I have found that the software can be a bit slow at times, which can be frustrating when trying to quickly access important information.