Expo Pass

Pros: Expo Pass made everything so easy. Check-in was fast, badge printing worked perfectly, and we didn’t have any issues. The best part was how accurate the attendance tracking was, no overlap or confusion at all. It honestly took a lot of stress off our team and just worked the way we needed it to. Excellent value for our Conference needs.

Cons: The magic links were slightly difficult for some users due to security controls on their university laptops.

Pros: They were able to adapt to our necessities and implement features (like a badge qr code). The equipament also came to us in a very safe and organized way. The system is easy to use. The point of contact also responded quickly and the payment was easy to make.

Cons: The only thing that I disliked was the fact that we have to email and schedule calls to get a price, but most companies do that.

Pros: The System was very easy to navigate. This was our first time using the system and it was very easy to import our data into the system and provide our customer with a quick check-in. The creation of new field was very simple, and the separation of different user types was also very easy to manage in the system. We also were able to pull exports quick and the data provided was accurate. The Support Team is also amazing! We contacted them a few times before the event occurred and they answered to our urgency within the hour. They also looked into our event to ensure everything was imported correctly for our event, which was greatly helpful!

Cons: The one item that can be improved is the user field. When an existing group has already been imported into the system, and you create a new field, the old contacts cannot be update. A new import will have to be created. Even though this posed a small issue the importing process was very quick and easy it was not a big concern but would potentially be a hassle for events that hold sub-event, as users will have to be registered again.

Pros: Using ExpoPas was easy to learn. Having a one-on-one meeting before using the iPads was so helpful. Seeing the cases as it was daunting, but after meeting with our contact, it turned out to be a breeze.

Cons: One con I can mention is the need to make a quick fix or add a new entry to the online database. If there were an online portal that could easily sync the two, it would be a huge time- and stress-saver.

Pros: I loved how simple it was to scan attendees into their sessions and how I can look at each person's schedule. I also enjoyed how quickly things were synced when we added attendees to new sessions on site. Once we made it home, our team was able to effortlessly export all the data needed to provide credits.

Cons: I think they could add the amazon app store so we can use amazon kindles to scan badges. it was the only thing that made me frown.

Pros: Expo Pass' equipment is attractive and tech-forward, elevating your event with a professional touch. Expo Pass provides your attendees with convenient and efficient check-in and event experience. They ensure that you have all the needed supplies and help you manage your set-up timeline to support successful event execution.

Cons: Although the customer service is quite good, having direct access to a help line with immediate assistance would be helpful. Another area of opportunity would be the ability to use purchased materials (i.e., badge shells) for future events. Also, we would like to see more competitive pricing for repeat customers.

Pros: We were able to easily add and remove attendees, and the platform was very user‑friendly. Check‑in and on‑site registration were quick and seamless, and customer service was consistently timely. Our badges required very specific information for each attendee, so instead of self‑check‑in, our staff verified IDs and checked guests in manually to ensure accuracy before printing. This approach worked extremely well and kept the process efficient.

Cons: Customer service was always available when we needed support, but at times I felt there could have been more hands‑on guidance. For example, hopping on a quick call to walk us through the process step‑by‑step would have been more helpful than written instructions, which still felt a bit confusing.

Pros: My favorite thing about ExpoPass is the ease of use for both planners and participants. Also, the ExpoPass team is great at reminding you of deadlines to fill out event info online, upload badge designs, import attendees, and more.

Cons: ExpoPass is a little pricey but absolutely work every penny! They take care of shipping the equipment directly to your event location and schedule pick up for after the event is over.

Pros: The customer service. Working with [sensitive content hidden] was amazing, she's very responsive and always available to answer our questions.

Cons: The extra work that it adds since all participants information does not transfer to expo pass. Having to reboot the printer and trouble shoot many times, the router also gave us issues.

Pros: Having onsite support is huge for our company and our events. Expo Pass always has exceptional support staff onsite at our event and we could not do it without them!

Cons: Saving leads after badge scanning is sometimes confusing. Our exhibitors would scan a badge and take notes, and sometimes back out after that with the scan not saving to the software.

Pros: The setup directions and process are easy. The interface for the attendees is easy and professional looking. It is easy for attendees to change their information if needed. The badges look great and very professional.

Cons: The cost that comes with the badge printing service that is not paid to Expo Pass. Unfortunately, the venue can charge an exorbitant fees for a dedicated hardline and power drops for the equipment, and you might not take that into account when signing up for this service.

Pros: I greatly appreciate the seamless attendee experience we're able to offer our reunion attendees when we use Expo Pass. From offering print-on-demand name badges, to the individualized QR codes per registrant, to the easy session scanning and tracking, the whole system works for us.

Cons: One of the only areas for improvement for our business use is to realize better system integration. We just recently transitioned to Salesforce, but all integrations above and beyond our minimum viable product is at least two years away. I can't wait for the day that marking a registrant as having attended in Expo Pass means they'll automatically be marked as having attended in our Salesforce database, as well!

Pros: We were in need of a service for our event for on-site registration including payment capture as well as name badge printing. Online research lead us to Expo Pass, which turned out to be a great choice to fulfill our event needs. Website was rather easy and intuitive to navigate and if there were problems, the Expo Pass support team was ready to help. All the necessary hardware was sent as planned and everything worked well throughout the 3-day event. Self check-in was easy and on-site registrations also worked well. Users of the kiosks for check-in/name badge printing and on-site registrations exclaimed how well everything worked.

Cons: Had an issue setting-up the registration form on the user website. Recommendations from support attempted to remedy the problem, but self-help guides were repetitive and standard responses. It took several attempts to correct the problem. Also, on-site registrations by a single person signing-up multiple attendees did not work as planned initially.

Pros: The team was always quick to respond and assist us throughout the process whenever we needed support.

Cons: The website and app were not as intuitive as I'd like. Some of our customers who used the app last year for lead retrieval encountered some bug in the setup this year. It was a simple fix by deleting and reinstalling though.

Pros: It was fast, reliable, and totally removed the usual registration line headaches. Their team is fully available throughout your event and they were very patient walking us through set up and troubleshooting.

Cons: When our cases arrived, the lock was broken so we had to bring in a lock smith to cut the lock off of the box before our event. Ideally they would upgrade the lock system or have a solution to fix it.

Pros: •Check-in ran smoothly overall, and the badge printing process received great feedback. •Setup instructions were clear and easy to follow

Cons: •Some android users had difficulty downloading or logging into the Mobile App. •Some attendees experienced challenges when trying to complete session feedback surveys. •Checking in attendees for the second day was a bit tricky, you created a workaround that worked well. I'll share that feedback with our team.

Pros: I love how easy they make the on-site setup and takedown process. The backend system is also extremely easy to learn and great for post event recaps that we send out to our Sponsors. Badge printing is a breeze and nearly everyone who checks in comments on how easy it is.

Cons: We use a lot of contractors to scan in for our various events during our conference and I'd love the ability to have them be both admins and attendees.

Pros: Excellent learning curve, Event Management, Value for money, Security, time tracking, badge printing

Cons: Nothing.

Pros: This was exactly what I was looking for in an onsite badge printing platform- basically plug in and print! Also, all of my questions were answered within a few minutes by the customer support team.

Cons: I wish that I could have received a physical proof of the badge; it would have reduced my stress! The badges really turned out well, and I did have sample badges, which was helpful, but I would have love to have seen the actual badge we designed in my hand prior to printing 1000 of them.

Pros: The ease of using the software as an administrator and the ease for the attendees. Our attendees report positive feedback at the ease of their check in experience and badge printing.

Cons: I wish their app was more developed and can do gamification along with being more interactive. While it is user friendly I wish we could do more to engage our event attendees.

Pros: It's very easy to use and has lots of features that work well for conferences. The app is super simple to use, and the mobile scanning of badges is great for tracking CE.

Cons: No cons to expopass, it can sometimes be a learning curve to work on the admin side of badge shells.

Pros: The ease of setup/take down. And how much work it takes off our staff to be able to do other important things rather than passing out name tags at the registration desk.

Cons: I truly can not think of anything that I would change about Expo Pass. I do not have any complaints.

Pros: Customer service is excellent. I’m fairly tech-savvy, but with any new software there’s always a bit of a learning curve. Their chat support is quick to respond, and the AI assistant is surprisingly intelligent compared to other sites. On one occasion, I had trouble with a specific topic, and an ExpoPass customer service agent followed up by email with detailed, helpful information. I really appreciated that level of support.

Cons: I didn't like that staff couldn't print their badges, as if we were event organizers in expopass but not attendees. Well, I hope to learn this feature in a future. I noticed that the day of the event.