Afton Tickets

Pros: The customer service is outstanding. Every person we've worked with has been very attentive and knowledgable from day one.

Cons: There are a few little quirks here and there that we've had to overcome but there has always been someone quick to help in any situation.

Pros: Our small NFP performing arts organization is run by volunteers, so Afton is a great solution for providing our audiences (and us) with a professional and efficient system for selling tickets to both live & livestreamed performances, and accurate audience tracking. They provide easy-to-use POS equipment & system.

Cons: Providing more insight and coaching for social media integration would be helpful. Also was surprised by a requirement to return POS equipment after first event series ended.

Pros: easy to scan tickets at gate, easy online purchases

Cons: need to have daily deposits and not hold money until event is over

Pros: Afton is incredibly responsive and we can always count on them to care about our experience with them.

Cons: This isn't really an issue but since they're not a huge company sometimes there are features we'd like to see that they don't yet offer. When we bring those feature ideas to them though they do their best to implement them as fast as possible though!

Pros: I've been using Afton for a number of years. The customer service is stellar. The platform has changed so much since I started, and for the better. The Afton team understands pivoting with the times and to keep their product updated as well. I've used the platform for a live event, but mostly use it for ticketing for our festivals.

Cons: I don't have any cons. I've always had a great experience.

Pros: The ability to customize and change certain things based on each event.

Cons: Having to deal with Stripe not working at first was a challenge. The only other challenge I can think of was having to submit venue information but that wasn’t a big deal.

Pros: Afton is super easy to use, extremely easy to setup and they are super helpful if you need assistance with anything!

Cons: The only dislike I have is not having a weekly sales update as the daily sales update is not always necessary and a bit repetitive.

Pros: Afton tickets makes our admissions and ticketing system a smooth and cashless process for our events. It allows our staff to not have to worry about cash transactions on the day of the event.

Cons: We have not run into any issues with Afton that wasn't immediately handled for us. The customer service is top notch!

Pros: Customer Service, Hand held scanning wands

Cons: Sometimes the scanning wands need to be re-set with a QR code and that slows down the line.

Pros: Katie is great. We have a time zone difference, but she is always responsive. Even when attending personal events or during her "off" time!

Cons: Reporting needs some work in my opinion. I want to be able to get more detailed information on ticket sales on a daily basis.

Pros: Love everything! The ease of setting up the ticket sales down to the equipment that they bring to the festival.

Cons: The reports are had to figure out! I think it could be simplified.

Pros: We love that Afton Tickets allows us to either pay them for their service or pass along as a small fee on each ticket; very similar to other ticketing providers but at a much lower cost AND you're getting so much value from them! We love that when we need help, it's quick and we can reach a human. We were assigned a dedicated account representative when we became a client and she's been nothing short of amazing! What's even better is they provide a contact tree, so if you ever can't get ahold of your rep (never has happened), you have options to reach a human in other ways!

Cons: I really don't have any complaints about Afton Tickets.

Pros: Excellent customer service! It is our first time using a ticketing platform for our venue and we could not be happier.

Cons: Nothing to add here, everything has been great so far!

Pros: The interface speaks volumes about the quality of Afton Tickets and its functionality. I particularly like the online ticketing system. Afton Tickets increases the flexibility and efficiency of communication operations.

Cons: Afton Tickets is almost perfect. For the moment has only satisfactory results.

Pros: I liked the functionality of Afton Tickets.

Cons: There isn’t anything negative I can think of.

Pros: The ease of this software was amazing and being able to purchase tickets online was a great addition to the ice rink. The staff was extremely helpful and any issues were handled quickly. The reports were a time saver and were able to be sent to everyone who needed to see them.

Cons: We had a fantastic experience with Afton, we don't have any dislikes

Pros: Ease of operation and deployment. Great customer service and friendly.

Cons: The Airshow coordinated with Afton Tickets was very ease. No Cons

Pros: It is a great and easy to use system, the staff makes it easy to use the product.

Cons: I do not have any cons about their product

Pros: Afton was a fantastic partner for a live-stream virtual concert/fundraiser. The most crucial need, other than a high-quality video/audio, was detailed reporting. They helped us out by setting up and tracking nearly 300 affiliate links so that all charitable funds could easily be distributed. [SENSITIVE CONTENT] and the team made everything a breeze on our end.

Cons: No issues to report, everything worked perfectly.

Pros: Its almost effortless to set up an event and build ticketing options. Having the stream service + ticketing system all in one definitely saves time and effort. The things I like most are the self-service options for creating experiences for your audiences, such as adding pre-show content, chat options and integrating with our Shopify store. The tip jar features that allow different levels of viewer engagement was a great success to let our fans acknowledge and thank the amazing hard work from our tech and AV team members. And most importantly, the quality of the stream is second to none for the audience! And we have watched a lot of streamed events on many different platforms in the past 2 years. There are always technical or glitchy issues that impact your the watch experience. We've not experienced that with Afton.

Cons: It will be an even greater experiences and more convenient for our fans when Afton allows for multi-day event ticket bundling. And it would be nice to include images in ticket options. But, none of these things are a show stopper. The quality of their platform from a user and audience perspective are worth working around these things. Afton has done a great job taking in customer feedback and incorporating changes based on our needs.

Pros: The system is very easy to use and train. On site customer support is invaluable. Marrys well with our social media planning and implementation.

Cons: There were no features that worked against what we needed to accomplish with a ticketing agency.

Pros: Loved everything. Customer service, the ease of the platform, setting up the event, ticketing service, no buffering during event. No complaints whatsoever. Recommend & will continue to recommend Afton to anyone looking to livestream their event.

Cons: I'm not a technical person so I wouldn't know if there's a need for improvement on software etc. Like with every tech company, improvements are always happening & software & hardware is always evolving.