Tix

Pros: I'm still learning things about using the system, and [sensitive content hidden] was absolutely essential to help me resolve a problem using a new feature that we are including this season. After handling the first ticket exchange, she walked me through the process, step by step, giving me time to write my notes and physically follow her instructions.

Cons: There is so much to learn - I wish I had more time to explore all of the other areas that I am not currently familiar with using.

Pros: Very user-friendly; every need by administrator is accounted for in the system; Excellent customer service.

Cons: Not much; Hard to find the best report needed (I just don't use all the reports) but all are valuable.

Pros: The easy checkout and excellent customer service, and it takes a minute to learn a Ticketing System, and TIX is the best.

Cons: Love everything about TIX - Our theatre company has been a loyal Tix partner for over a decade now, and very happy.

Pros: It's user friendly interface is awesome! I have used other online ticketing systems in years past as they do not compare to the ease that TIX has going for them. I sell Season Seats to half the venue at my shows and TIX seems to be the only online system that knows how to handle this form of ticketing effortless for me year in and year out.

Cons: I can't think of anything, I know that TIX if I do have any issues is always right there just one phone call away to put me right back in business.

Pros: Makes it easy for my group to pay us for events we're getting group rates for. My group has been using Tix for some time, so we're familiar with it now as well. I like being able to set times, different ticket types, and prices.

Cons: There is limited ability to personalize the individual website page. Lots of other products make this more involved and a bit more modern. There is a bit of a learning curve, but it's not too bad.

Pros: Tix is super easy to learn both from a selling and from a management perspective and their training videos and articles are very helpful! Tix Support provides quick responses to issues and were fantastic collaborators during customer data migration & resolving challenges. They have been an enormous help managing fake accounts and overall security of customer information. Events and Packages are straight forward to create and manage and fees are quite reasonable.

Cons: We love the pre-formatted reports and ability to customize but at times it can be hard to customize to our exact desired outcome.

Pros: Donations, paymebts and event funds all in one place. Easy for customers to enter credit card info.

Cons: Not extremely user friendly at first. Lots of steps and a large Learning curve. But once you get used to it. It’s second nature.

Pros: I like the staff support. Iris and Patti do a wonderful job helping me solve problems! I also like how simple the software is to use.

Cons: Sometimes it can take a while to get tickets sorted out for patrons. They seem to have trouble logging in and selecting performances on their own. This tends to be older patrons who generally have difficulty with technology, computers, etc. I often help them on the phone because they can't book tickets.

Pros: It’s Easy to manage and set up. It’s easy to navigate through and it holds information from last concerts and details

Cons: I didn’t like having to pay the fee for benefit concerts. All money from our tickets go to cancer research’

Pros: Strong reporting capabilities. Iris is a very helpful with customer service. The system is intuitive and fairly easy to learn, with plenty of guidance, as needed.

Cons: Inability to sell gift certificates and for customers to exchange their own seats online (with or without a fee). Having to log in to purchase is also not ideal.

Pros: The flexibility and the customization that is available is really wonderful. Also the support is great!

Cons: Occasionally, there are small program glitches when new shows are set up but they are always fixed quickly and often it's an error on our part:)...but this is all very minor.

Pros: The simplicity of the system and the support when needed is always available. I also like being able to make necessary changes without any issues.

Cons: Ability to detect fraudulent activity and add more protection for the end user. It would be nice if when pulling up a seat chart to purchase ticket that the back-end user could see how purchase a specific seat without having to go back to seat management.

Pros: Very user friendly. Direct and to the point when we’re creating events and setting up each production.

Cons: Nothing big enough to mention. [sensitive content hidden] has been wonderful to work with for the almost 20 years I’ve been a customer.

Pros: Customer Service is ALWAYS readily available and we've had the same rep for a long time now, which is both comforting and helpful. We can always get a quick answer or reply from anyone when we need it.

Cons: We absolytely HATE being charged the $25 for the disputes that come through especially when they are settled in our favor. We also wish there was a fair way to refund people when they make an accidental duplicate purchase or their card isn't recognized for some reason by the platform. We've had this happen before and it's complicated for us to reconcile.

Pros: For the most part, I like the ease in setting up an event and the report functions. If there is information I need, I can usually find a report that.

Cons: The tutorials are somewhat overwhelming and hard to follow. Information is presented at a fast pace. It's hard to comprehend, especially if I am making notes. I like to figure things out before calling. That's not always the case.

Pros: It’s pretty easy to use and the fees are reasonable. If I do have an issue I can call and someone gets back to me pretty quick.

Cons: I wish when people bought tickets it said “tax” instead fees. We often get people calling to see if they can order the tickets over the phone to avoid the “fees” and I have to explain that it’s tax. It’s more work for me but I also think it makes us look bad because “fees” are pretty shady. I don’t want people thinking we’re charging more just because.

Pros: Quick responses to questions and problem issues. Very good qualified staff to solve problems and offer solutions.

Cons: Not being ablevto set up our own seating charts. And not being able to delete ones we no longer used.

Pros: Sergio is the ultimate in technical support. So patient, kind, explains well and also trains me in the program and patient to work with me. Always has a solution to my problems.

Cons: So extremely technical that I can't find the answers to my problems in the help menu. I have to call tech support and get assistance.

Pros: As an event promoter and ticket seller, I've found Tix.com to be an excellent solution for handling all my basic needs. The platform offers great value for the money, providing a robust set of tools without a prohibitive cost. One of the standout features is the customer service; the support team is consistently responsive, knowledgeable, and genuinely helpful, which makes a significant difference when issues arise. While Tix.com effectively serves its core purpose, there is considerable space for improvement, particularly concerning structural design and data entry. Enhancing the user interface to be more intuitive and adding features that automate or streamline repetitive tasks would greatly reduce manual work. These improvements would make the system not just functional, but truly convenient and efficient for users managing multiple events. Overall, Tix.com is a dependable and affordable ticketing platform backed by excellent support.

Cons: the least-liked aspect of Tix.com is the amount of manual work required for data entry and structural configuration, especially when dealing with specific ticketing scenarios. Having to manually block off the majority of a large venue for a small ticket allotment is a key example of a process that could be improved with more convenient features to eliminate unwanted labor.

Pros: Tix is a great ticketing service for our smaller venue! I switched over our 300 seat venue to TIX back in 2021 and am more than pleased! The event management functionality is great, as it is very simple to add and create new events, set templates, and quickly duplicate events that are repeated. The cost is very reasonable and I feel is quite a good value for a smaller venue without a huge budget. It is simple to use, with very little issues. Overall, very solid!

Cons: What I like the least is the lack of a few key features that other ticketing companies have such as the ability to sell gift cards. I wish the emailing platform was a little more diverse as I feel the template is a but stagnant. The website itself doesn't have a great UI and can be a bit clunky on mobile.

Pros: Security, Event Management Customer service via email works great Bugs and issues are easy to report and get an answer back.

Cons: Customer service via a phone call to our service manager takes a while. Also I wish we could have 2 different name and emails available in one customer account.

Pros: Their response in addressing every question, concern or issue has always been prompt and thorough. They're like that teacher who lived by 'there's no dumb question'. Also, we are not locked into a contract. We keep their service because they are very good at this, and we've never had an issue that would cause us to consider anyone else.

Cons: I don't really have a complaint. They're in a different time zone than us, so I have, on occasion had to wait before giving them a phone call.