Bonterra DonorDrive

Pros: This software is very user-friendly and accessible, both administratively via the back end and publicly via the front end. One of the features I enjoy most, is to be able to login as one of the participants (without knowing their password) and make any requested changes. I also love the ability to with-hold tax receipts for ticketed events. Also, I love the new livestreaming option for DIY events! Also, the customer service is excellent. I love having a support team, who usually is able to help with my requests same day or next day. Finally, I like that it has the ability to assign a generic email address to participants who do not have one (e.g. children).

Cons: One of the cons with this software is that we are unable to create multiple pages for an FYI event, without creating a separate event all together. It would also be great if we could create a photo album for these events. In addition, I wish that the email was not the identifying factor and so that multiple constituents could use the same email address.

Pros: The set up of the software and ease of use

Cons: 1. Missing enhancement 2. Lag Time on reports at times 3. When something is added to the system it might "break" something else and it's not caught until after the fact.

Pros: The ease of use and the functionality of the software. The amount of money we have been able to fundraise has skyrocketed over the years due to peer to peer fundraising and the use of DonorDrive.

Cons: Sometimes this software can be confusing for older generations to use, if they click off a fundraisers page they do not know how to get back to it.

Pros: Personalization and ease of use for user and admin Customer service was always immediate and extremely helpful

Cons: Design options are limited Offline donations are tough for clients to use Using DD profile for different events

Pros: The best part of DonorDrive is the ability to segment administrative controls to various stakeholders. This allows you to give people just the right amount of control to accomplish what they need to, but not enough to mess anything up.

Cons: DonorDrive isn't as intuitive as it can be, or as much as some similar products. The ability to customize things is great, but there's a learning curve on how to accomplish that.

Pros: Ability to schedule messages to participants and set up trigger notifications Email campaigns make it easy to reach out and connect with all participants and donors Insights for communication sent to participants and donors via email campaigns is great - looking forward to insights for scheduled messages and triggered notifications!

Cons: Information for custom registration questions lives in a different space than custom reports. I wish i could pull a custom report that includes custom questions. There is no ability to schedule what time notifications go out. There is no check-in option for events. I have to run a report, export it, then either print it or have it on a shared drive for check in.

Pros: The ability to create and manage multiple events and transactions is great. Also being able to pull reports on the fly is pretty nice.

Cons: The lack of ability to pull in already created questions while building a form is a downer. Also, no ability to upload an XML or any kind of file to auto-create sites. Hurts. My. Soul.

Pros: Good design, modern feel, nice responsive optimization. The integration of data throughout the various parts of the platform is excellent, offering some good cross-reference and dynamic display with donors/participants, goals reached, etc.

Cons: Although there is much functionality and variety within the platform, there are alos many constraints. There were few ways to truly customize the event structure, the ticket sales, or the display of some data/information throughout.

Pros: The DonorDrive team truly listens to its consumers and is constantly rolling out product updates and adding features that they have created in direct response to consumer feedback.

Cons: The email campaigns vs. notifications can sometimes be confusing. Sometimes unsure which one to use in each situation.

Pros: easy to create api end points to pull data from, i can go in and create a list of the data i want and have access to it.

Cons: Getting api's to pull efficiently is like pulling teeth. The support team often takes months to figure out how to fix an issue.

Pros: tracking donations, easy to teach our students who use the software daily, the help desk is very efficient and fast

Cons: venmo/quick pay feature would be really helpful for our students to be able to send money quickly to each other rather than having to enter in donor data each time.

Pros: I love the user-friendliness of this software, but what I love the most is the incredible amount of patience and support I get from the uber-wise customer service team.

Cons: In an ideal world, I would like the ability to have human-readable URLs in place. I also think that it would be really helpful if the administrator knows a bit of coding -- sometimes that seems to be the quickest route to solving a problem, and I am not skilled in that area at all.

Pros: Most features are user-friendly on the back-end, and it saves a significant amount of time to be able to automate retention/reminder emails to current and past participants. Customer support is generally quick to help resolve any trouble.

Cons: Certain features cannot be modified and while basic features are user-friendly, some more advanced features are complicated to access and require many steps to integrate.

Pros: The front end user experience is great and easy to use. Our constituents don't have many issues navigating and using the platform.

Cons: The reporting and the ability to customize back end things is still lacking. Our web developers have trouble with making changes that only DonorDrive staff can do. The reporting is also still lack luster and leaves a lot to be desired.

Pros: Participants can sign up more than one person at a time. You can schedule reports to be pulled on a regular basis.

Cons: Reports take too long to download at times. (Former database the reports were instantaneous.) Constantly having to re-log in when away for 15 min. Emails that go to participants - sponsor logos look bad because they are too scrunched together (right on top of eachother). I had to develop a "picture" with my sponsor logos so my eCRM person could put at bottom of email, otherwise, she could not get the logos to be spaced properly. My eCRM person also cannot get the emails to be single spaced so there is a lot of wasted space. On front of database where it has Event Insights, Participants, Companies, Teams and Transactions; wish there would also be Sponsors and Donors that you can click on.

Pros: It does what it needs to do, but not always without a struggle. Like the ability for participants to customize their page, albeit limited. Like the fact that we can ask for fees.

Cons: $89

Pros: There is definitely an ease of use for event participants. It is easy for them to use the system, send emails and other updates. The donation process is also streamlined which is important. We definitely want as few barriers as possible between our donors and their ability to give.

Cons: There are limitations to the design aesthetic for our our Affiliates. The initial set up for Affiliates, our back end users can be a bit difficult at times. The cost for DonorDrive is definitely higher than some of their competitors.

Pros: Love that we can utilize our pages for specific events and add characters like a thermometer, recreate events from the previous year to mainstream things, data tracking and clientele information.

Cons: The software is very difficult and confusing to use - especially when starting out or using it for minimal events. Could be simplified and tabs made more clear. Would love to see an email function to send notifications about our events. It is very pricey for what we use it for.

Pros: Since the team is small, there is flexibility in what you can as for. They are open to ideas and willing partners in development. Once familiar with the systems, I am able to make most changes without having to consult their team. When needed, they are very responsive.

Cons: Since this is a smaller company, they are not at the forefront of development. There are features that should be standard for online fundraising packages and have not yet been developed by this company. When asked for those items, they are open to development, but often ask for a fee. Even when this development would clearly be a greater benefit to keeping the company up-to-date with competition in the field.

Pros: Ways to customize to your needs, Donor Drive is willing to adapt to our needs and implement a new way of thinking for us. We find great success in the many ways we use them.

Cons: Once sites are created it's hard to edit and make changes to the backend. I wish we had some ways to do custom text messages and allow users to edit sites a little more for overall customization.

Pros: The event and constituent management features are intuitive and easy to learn. The reports are easy to customize and schedule, which allows me to automate much of my work.

Cons: The email functionality is difficult to use, and the scheduled messages must be written and loaded in at least one day before you want to send.

Pros: As we have worked with them over the years they have steadily improved the technology and options that are a part of their platform. There is a lot of flexibility in the platform.

Cons: One of the challenges that we have had is that ability to identify a user over multiple instances of Donor Drive. We also have not had any luck working with them to consume data from an API we have created to remove a manual process

Pros: The ease of use of the product and how easy it is to navigate. The simplicity of the set up and how the basic features are right at your fingertips.

Cons: Additional functions that would help with creating emails or running reports. I think the wysiwyg should have additional features. I also think the Subscriptions and emails that are created at a global level are too complicated.