Rating
4.5
45 reviews
Categories
7
Founded
2002
Employees
280
AudienceView is an end-to-end event commerce partner that empowers you to grow your audience through intuitive booking tools and white-label solutions that unlock revenue, strengthen audience connections, and drive operational excellence.
Ad spend / mo
$0
0 paid keywords
Paid visits / mo
0
Organic keywords
1,969
Organic visits / mo
4,105
SEMrush reports no paid spend for this domain, but Google confirms 97 ad creatives- a paid channel SEMrush's panel misses.
Creatives run
97
as AudienceView
Active now
19
last 14 days
Advertising since
Feb 2024
2+ yrs running
Last seen
today
still active
Running 24 ads on LinkedIn as AudienceView - a paid B2B channel, on top of any Google/Capterra spend.
The shared messaging across Live Entertainment & Box Office Ticketing Software advertisers - the validated angles to copy. See the niche →
(45 reviews)
Overall, it’s been a solid experience. It’s a powerful tool for event and audience management, but it takes some time to learn and get comfortable with.
Pros: I like that it’s strong for managing ticketing, events, and audience data all in one system. It helps keep everything organized and connected, especially for live events.
Cons: It can feel a bit complicated to use at times, and reporting and navigation aren’t always very intuitive.
Will R. · SR HR Operations Specialist · Food Production · May 1, 2026
Great for event ticketing and even management as well as inventory management, helps process flow alot
Pros: Great value for money and helps alot with collection management, very easy to use, I will definitely recommend
Cons: Although great customer service, but sometimes had to access, the look and feel can be better as that's the mail tool interface
Yewande O. · Front Desk officer · Banking · December 7, 2025
Smooth process with the tickets, very effective, very nice, simple and easy enough to use. Never had enough issues of authenticity at the venues.
| Category | Page | Rank | Placement |
|---|---|---|---|
| Museum | 1 | 1 | Ad |
Domain confidence 98%
Pros: I have received tickets through that platform, never had any problem, all tickets effective and a very smooth problem.
Cons: Nothing to comment here, my use is limited to receiving tickets from other websites, specific venues websites that end up showing this brand. Work effectively on my end.
Tamara G. · rep · Architecture & Planning · November 20, 2025
Overall, it is a good service. I have seen the evolution of this product over the years from when it was a niche product, to where it is now.
Pros: I like that this is a product that allows us to centralize our ticketing system for our Campus, allowing any department or group that wants to sell tickets to be able to do so easily and quickly. The reporting allows us to transfer funds quickly with it's tracking.
Cons: The UI can be improved a little bit, some reports are a little difficult to run.
Mike M. · Associate Director · Higher Education · March 3, 2025
AudienceView was a stop gap measure for our company. It served its purpose while we had it, but ultimately we found more powerful and user-friendly ticket management.
Pros: AudienceView is certainly a budget-friendly option for organizations that need to sell tickets and manage events.
Cons: I did not find the software to be intuitive, and pulling reports is burdensome. Accessing and analyzing historical ticket/attendance information is not simple.
Roxy M. · Director of Development · Performing Arts · September 21, 2024
We used to have ticketing and donations in two separate software which was a nightmare. Having everything in one system is very beneficial.
Pros: Do not get me wrong, this product is good. It has a variety of options but sometimes has weird dead-ends on the back end or functions in odd ways. It is definitely a better option than what we had. I enjoy it and will keep using it, would love to see some new features.
Cons: As I mentioned above, sometimes you run into dead-ends. I wish there was a bi-annual check-in where I could talk to someone about features and what we would love to see. Directly integrated marketing, not using Mial Chimp or another software, truly an AVP marketing feature would be ideal.
Barry I. · Artist and Audience Services Manager · Performing Arts · July 6, 2022
It is fine that AudienceView is not suited to my business, but that they make it impossible for me to leave with my contact list is unbearable. As a small niche music organisation our contact list is everything to our business. So I would describe this as a nightmare that threatens the life of our musical organization.
Pros: This software has many great features, but is entirely inappropriate for smaller organizations like mine
Cons: AudienceView bought out Vendini the company I had been working with and the pricing went from something that was very reasonable to something that was completely unworkable. Also I have been unable to export my contacts so that I can take my business elsewhere. With Vendini I could always call and get help during business hours, no one from AudienceView will talk to me. Because I am not going to stay with AudienceView they will not allow me to export my contacts after tomorrow, but not only do the instructions they gave me for exporting my contacts not work, the best they would offer me was a phone call days after the deadline they gave me. Terrible Customer service.
Andrus M. · Director · Music · January 13, 2021
Very professional, very courteous, never left me hanging when I had a question but always got back to me within a business day. Reliable, excellent service.
Pros: It was very easy to use, and the communication was always timely and professional. My account rep was phenomenal. It was the start of my theatre company and my very first production, and they made sure I understood how everything worked, and were there for any questions I had throughout my show's two week run and beyond.
Cons: Nothing! It was great. I really have no complaints about it at all. I would use it again immediately, no question.
Saima H. · Producer · Performing Arts · January 16, 2020
Works for ticketing for shows, but not much beyond that
Pros: It's a reliable way for us to sell tickets and get donations along with tickets to our shows, and the customer service is good
Cons: Does not integrate well with our other databases, and can't really be used as an effective donor tracking system, although it claims it can be used that way
Anonymous User · Arts Grant Writer · Performing Arts · November 19, 2019
Not very good.
Pros: Nothing. And the fact that I wrote that and this survey won't allow me to submit unless I say one good thing. So here is the one thing I like, It's easy to get onto the website.
Cons: That if there are any issues and if someone where new to this software they have no clue who to call for technical issues. You do not have it on your page where it is right there for someone to find should they need assistance right away. Added a row of seats on the website which put us over capacity in our theatre. It is a fire code violation and we can get fined.
Lisa C. · House Manager · Entertainment · August 21, 2019
Pros: I love how friendly the software is! It’s super easy to figure out and if anything ever goes wrong, the amazing customer service is only a short phone call away!
Cons: I would love if there was one credit card total in the reports as well as total by card type.
Jenna S. · Box Office Clerk · Performing Arts · August 21, 2019
The Vineyard uses OvationTix for both our ticketing functions as well as a fundraising and donor database platform. For an organization our size with a lot of users who need different things from the software, it's a very good system.
Pros: The software is super easy to use and, for the most part, logically/intuitively organized.
Cons: The reporting functions exist in two different locations, and it's not always obvious where I should start when looking for specific information.
Penn G. · Director of Institutional Advancement · Arts and Crafts · August 19, 2019
Pros: I love how integrated this ticketing software is with our website, and the customer service is top notch - friendly, thorough and timely.
Cons: I would love for the integration design to be easier to update - we made changes to our website and it was explained to me that it would take a team of them to redo the design so that the pages matched. At the time I opted not to have them do that, since our changes were minor. But we're currently doing a rebranding project and we'll need to be able to re-integrate the design - I'm hoping that can be done in a timely manner (when we're ready.) That all said, customer service has always been amazing so this "like least" does not affect my opinion about the company.
Erin C. · Executive Artistic Director · Performing Arts · August 13, 2019
Pros: The software is easy to use and if you're not familiar with it, easy to figure out. I like that you're able to export data. I also like that we receive updates on the changes and that they have "forums" to participate in on line.
Cons: On the "duplicate patrons" area, it would be nice if we were able to delete patrons right from this screen.
Suzanne A. · Ticket Service Specialist · Performing Arts · August 10, 2019
Pros: Best features: Ease of use in setting up tickets for sale; EXCELLENT customer service (even when you as the obvious!); new features to make the program even better.
Cons: I haven't found any flaws with the software.
Nancy J. · Theater Manager · Entertainment · August 8, 2019
OvationTix is the right-sized software for our medium-sized theatre. We are working in a new model, and we needed a consortium-style box office that wouldn't break the bank. We wanted to be able to sell tickets across several companies without compromising the data or independence among the companies. OT could help us with this odd model, at a reasonable price that even the smaller companies could afford. In addition, we needed something we could train rotating apprentices to use, so we needed it to be simple. And the OT team has been so responsive to every issue we've had. I also like that they are still clearly working on the software - this isn't a product that they've set and won't change. They add new things and listen to our requests.
Pros: Easy to use and train others to use; Customer service is super-responsive and they talk to you like human beings; One piece of software for both ticketing and development; It's built for my industry, instead of being a generic piece of software with performance and development laid on top of it; Clear, easy reports that you can save and/or automate; OvationTix is willing to work with us to create new solutions for our unique business model.
Cons: We've had some hiccups with customer service over terminology; The transition was complicated because OvationTix and our previous software used exact opposite categories to sort, etc. I wish the automated receipts and acknowledgements for patrons were a little prettier.
Ann G. · Managing Director · Performing Arts · August 7, 2019
We love this ticketing software!
Pros: It is easy to learn and maintain. It is easy to use from a customer standpoint.
Cons: It can freeze up on occasion, which makes my work day stall until the issue is resolved.
Mary Cate C. · Patron Services Manager · Fine Art · August 7, 2019
Everyone has been very open to feedback and notify users right away when new features roll out. For example, I was thrilled when Development Notes were added to report output.
Pros: I appreciate how easy it is to set up, manage, and follow up on our events throughout the season. It is especially powerful to be able to track an audience member's 360* participation from first RSVP, to package buyer, to donor.
Cons: The "Communications" functions, which essentially track appeals sent, are not as searchable and report-friendly as I would like.
Hillary C. · Director of Development · Performing Arts · August 7, 2019
Ovation has helped a lot with our analytics. We can track all of our revenue streams and compare our sales on a daily, weekly, monthly and yearly basis. We have been very pleased with the customer support as well.
Pros: The software is user friendly for the customer and us.
Cons: When someone wants to use a discount code it needs to be in a more prominent spot so that they see it immediately.
Marty R. · Director of Sales · Entertainment · August 7, 2019
Overall, we are very happy. It is a complicated software that takes some time to get used to but is very flexible.
Pros: We went with OvationTix for the 2019-20 season and have been very happy. Their sales team has been super helpful in setting up all of our data. Whenever we have questions, they customer service team is knowledgeable and very patient and helpful. I would highly recommend going with OvationTix for your ticketing needs.
Cons: We have had issues with the new roll out of their seating chart. Unfortunately, our seating chart seem to be too big for the newest system and we are stuck with the legacy version. They are working on an update but we haven't heard anything yet.
Patrick F. · Concert Series Manager · Performing Arts · August 7, 2019
I am thrilled with the OvationTix experience and look forward to the upgrades that will make it an even more rewarding tool for the work required of a small non-profit.
Pros: Rep is an absolute ideal resource for helping us use OvationTix more efficiently. Entering and tracking donors alongside event ticket purchases. Both pieces of information together, results in effective reporting. Integration with online, phone and in-person ticket purchasing and donor development. Responsiveness to request for enhanced features to be added.
Cons: It takes a while to get used to reporting. Once the user gets into the software it becomes more intuitive.
Jeff M. · Executive Director · Non-Profit Organization Management · August 7, 2019
Pros: There are many pros to ovation - the fact that they mirror your website, the fact that you can choose how the fees are charged (i.e. to the client or out of the ticket price), the ease with which it allows you to take credit cards, the great customer service, I could go on and on!
Cons: I do wish (and maybe this is coming in the future) that I could set a limit on the number of discount tickets I set for a specific performance, i.e. there are 10 tickets at 50% off for Tuesday night - and the software would stop selling them once 10 have sold. Other than that I haven't got many complaints!
Heather C. · Producing Artistic Director · Entertainment · August 7, 2019
Pros: OvationTix is a good platform/website to purchase or sell tickets on for events. It is also great for advertising and marketing your own events. They take you step by step through the ticket purchasing process, and it takes no time to complete transactions.
Cons: I wish they had a demo on their website, rather than you having to request a demo. It may bring in more revenue and publicity if they had it located on the website.
Aquirra RoEve L. · Art Teacher · Entertainment · March 28, 2019
Our business needed a way for patrons to purchase tickets online at their convenience, especially since our box office has restricted hours of operation. This gives us that option.
Pros: This software is easy to use, simple to set up and edit multiple events and prices. Navigating through the reports is fairly easy once you are familiar with the program. And information is very detailed.
Cons: There is a learning curve and not a lot of training provided to familiarize newcomers to where things are hiding.
Lynn M. · Business Manager · Entertainment · October 3, 2018
Great
Pros: How compartmentalized the software can become when there are so many vouchers at use.
Cons: The default option was the least likely ticket to be sold.
Keith W. · Box Office Associate · Events Services · September 11, 2018
| 1 |
| 3 |
Ad |
| Event Management | 1 | 15 | Ad |
| Festival Management | 1 | 19 | - |
| Event Check In | 2 | 17 | - |
| Event Booking | 2 | 42 | - |
| Fundraising | 3 | 17 | - |