AudienceView

Pros: I like that this is a product that allows us to centralize our ticketing system for our Campus, allowing any department or group that wants to sell tickets to be able to do so easily and quickly. The reporting allows us to transfer funds quickly with it's tracking.

Cons: The UI can be improved a little bit, some reports are a little difficult to run.

Pros: AudienceView is certainly a budget-friendly option for organizations that need to sell tickets and manage events.

Cons: I did not find the software to be intuitive, and pulling reports is burdensome. Accessing and analyzing historical ticket/attendance information is not simple.

Pros: Do not get me wrong, this product is good. It has a variety of options but sometimes has weird dead-ends on the back end or functions in odd ways. It is definitely a better option than what we had. I enjoy it and will keep using it, would love to see some new features.

Cons: As I mentioned above, sometimes you run into dead-ends. I wish there was a bi-annual check-in where I could talk to someone about features and what we would love to see. Directly integrated marketing, not using Mial Chimp or another software, truly an AVP marketing feature would be ideal.

Pros: This software has many great features, but is entirely inappropriate for smaller organizations like mine

Cons: AudienceView bought out Vendini the company I had been working with and the pricing went from something that was very reasonable to something that was completely unworkable. Also I have been unable to export my contacts so that I can take my business elsewhere. With Vendini I could always call and get help during business hours, no one from AudienceView will talk to me. Because I am not going to stay with AudienceView they will not allow me to export my contacts after tomorrow, but not only do the instructions they gave me for exporting my contacts not work, the best they would offer me was a phone call days after the deadline they gave me. Terrible Customer service.

Pros: It was very easy to use, and the communication was always timely and professional. My account rep was phenomenal. It was the start of my theatre company and my very first production, and they made sure I understood how everything worked, and were there for any questions I had throughout my show's two week run and beyond.

Cons: Nothing! It was great. I really have no complaints about it at all. I would use it again immediately, no question.

Pros: It's a reliable way for us to sell tickets and get donations along with tickets to our shows, and the customer service is good

Cons: Does not integrate well with our other databases, and can't really be used as an effective donor tracking system, although it claims it can be used that way

Pros: Nothing. And the fact that I wrote that and this survey won't allow me to submit unless I say one good thing. So here is the one thing I like, It's easy to get onto the website.

Cons: That if there are any issues and if someone where new to this software they have no clue who to call for technical issues. You do not have it on your page where it is right there for someone to find should they need assistance right away. Added a row of seats on the website which put us over capacity in our theatre. It is a fire code violation and we can get fined.

Pros: I love how friendly the software is! It’s super easy to figure out and if anything ever goes wrong, the amazing customer service is only a short phone call away!

Cons: I would love if there was one credit card total in the reports as well as total by card type.

Pros: The software is super easy to use and, for the most part, logically/intuitively organized.

Cons: The reporting functions exist in two different locations, and it's not always obvious where I should start when looking for specific information.

Pros: I love how integrated this ticketing software is with our website, and the customer service is top notch - friendly, thorough and timely.

Cons: I would love for the integration design to be easier to update - we made changes to our website and it was explained to me that it would take a team of them to redo the design so that the pages matched. At the time I opted not to have them do that, since our changes were minor. But we're currently doing a rebranding project and we'll need to be able to re-integrate the design - I'm hoping that can be done in a timely manner (when we're ready.) That all said, customer service has always been amazing so this "like least" does not affect my opinion about the company.

Pros: The software is easy to use and if you're not familiar with it, easy to figure out. I like that you're able to export data. I also like that we receive updates on the changes and that they have "forums" to participate in on line.

Cons: On the "duplicate patrons" area, it would be nice if we were able to delete patrons right from this screen.

Pros: Best features: Ease of use in setting up tickets for sale; EXCELLENT customer service (even when you as the obvious!); new features to make the program even better.

Cons: I haven't found any flaws with the software.

Pros: Easy to use and train others to use; Customer service is super-responsive and they talk to you like human beings; One piece of software for both ticketing and development; It's built for my industry, instead of being a generic piece of software with performance and development laid on top of it; Clear, easy reports that you can save and/or automate; OvationTix is willing to work with us to create new solutions for our unique business model.

Cons: We've had some hiccups with customer service over terminology; The transition was complicated because OvationTix and our previous software used exact opposite categories to sort, etc. I wish the automated receipts and acknowledgements for patrons were a little prettier.

Pros: It is easy to learn and maintain. It is easy to use from a customer standpoint.

Cons: It can freeze up on occasion, which makes my work day stall until the issue is resolved.

Pros: I appreciate how easy it is to set up, manage, and follow up on our events throughout the season. It is especially powerful to be able to track an audience member's 360* participation from first RSVP, to package buyer, to donor.

Cons: The "Communications" functions, which essentially track appeals sent, are not as searchable and report-friendly as I would like.

Pros: The software is user friendly for the customer and us.

Cons: When someone wants to use a discount code it needs to be in a more prominent spot so that they see it immediately.

Pros: We went with OvationTix for the 2019-20 season and have been very happy. Their sales team has been super helpful in setting up all of our data. Whenever we have questions, they customer service team is knowledgeable and very patient and helpful. I would highly recommend going with OvationTix for your ticketing needs.

Cons: We have had issues with the new roll out of their seating chart. Unfortunately, our seating chart seem to be too big for the newest system and we are stuck with the legacy version. They are working on an update but we haven't heard anything yet.

Pros: Rep is an absolute ideal resource for helping us use OvationTix more efficiently. Entering and tracking donors alongside event ticket purchases. Both pieces of information together, results in effective reporting. Integration with online, phone and in-person ticket purchasing and donor development. Responsiveness to request for enhanced features to be added.

Cons: It takes a while to get used to reporting. Once the user gets into the software it becomes more intuitive.

Pros: There are many pros to ovation - the fact that they mirror your website, the fact that you can choose how the fees are charged (i.e. to the client or out of the ticket price), the ease with which it allows you to take credit cards, the great customer service, I could go on and on!

Cons: I do wish (and maybe this is coming in the future) that I could set a limit on the number of discount tickets I set for a specific performance, i.e. there are 10 tickets at 50% off for Tuesday night - and the software would stop selling them once 10 have sold. Other than that I haven't got many complaints!

Pros: OvationTix is a good platform/website to purchase or sell tickets on for events. It is also great for advertising and marketing your own events. They take you step by step through the ticket purchasing process, and it takes no time to complete transactions.

Cons: I wish they had a demo on their website, rather than you having to request a demo. It may bring in more revenue and publicity if they had it located on the website.

Pros: This software is easy to use, simple to set up and edit multiple events and prices. Navigating through the reports is fairly easy once you are familiar with the program. And information is very detailed.

Cons: There is a learning curve and not a lot of training provided to familiarize newcomers to where things are hiding.

Pros: How compartmentalized the software can become when there are so many vouchers at use.

Cons: The default option was the least likely ticket to be sold.