Commercient SYNC

Pros: Our goal was to connect and integrate our CRM with our ERP, and Commercient made this a seamless process. Their service and support team were responsive and always ready to assist during the entire integration process and beyond. I would recommend Commercient because their sync works superbly, providing an essential function that ensures our CRM has the necessary data our sales team needs.

Cons: initial sync took a long time, sometimes the tool shutsdown and requires restarting the application.

Pros: They were able to seamlessly create an API connecting the data between our ERP and CRM allowing for there to be data transfers that we have never had before as a company.

Cons: We had challenges hearing responses from their team and would typically require multiple times reaching out through multiple different methods to get a response/ update on their status. I am also not a huge fan of their ticketing system.

Pros: The ability to sync Sage 50 data directly into Salesforce, especially customer records and sales orders. It gives our team better visibility without needing to jump between systems, and keeps reporting consistent.

Cons: Customization can take some coordination, especially when mapping ERP data to Salesforce objects. Changes aren’t always instant and sometimes require support involvement.

Pros: The team at Commercient was instrumental in connecting our client's ERP to CRM, a task which they executed nicely.

Cons: Cluncky UX / UI for the customer portal. This doesn't affect the level of service but more about just the experience of the website.

Pros: The final product performs flawlessly and customer service was incredible and always there to support me.

Cons: The onboarding process is a little long and tedious but effective to get us to the finish line. Worth the struggle.

Pros: Syncs data between our CRM and ERP systems efficiently and effectively, and their support team is also always there to help us when we need it.

Cons: We have occasionally had issues arise with the sync, but the team at Commercient is always there to help us with it and get things resolved.

Pros: As a customer, I found Commercient to be a valuable tool for synchronizing our accounting system, Sage, with Salesforce objects.

Cons: The thing I like least is using the portal for absolutely everything and not being able to reply to emails in my email. The sync implementation process takes a bit of time.

Pros: Software appears to work, but is time consuming to integrate. We have an unpopular ERP system, and perhaps that is part of the issue.

Cons: They do not care about the customer, only getting their money. Read your terms thoroughly before proceeding. Their onboarding process involves animated characters describing the process. Might be helpful to some, but my IT manager thought the whole process was so unusual he asked if we should stop earlier on. I wish I listened to him. Now we're locked into an expensive one-year contract they will not let me out of even with understandable reason.

Pros: It has been a positive change for our business. The best feature is the real-time visibility it gives us into our ERP data directly within Salesforce. The hourly sync ensures our sales and customer service teams always have access to the most current information on invoices, customer accounts, and order history without having to switch between systems. It has improved our workflow efficiency and strengthened collaboration between departments.

Cons: I dislike that they charge per user, rather than per amount of data being synced. The cost will increase as my user count increases, however I feel that we should be charged as our data increases.

Pros: THERE IS NOT MUCH TO LIKE. IT TOOK 1 YEAR TO IMPLEMENT AND I HAD TO CONTACT THE [sensitive content hidden] OF THE COMPANY TO GET MY ACCOUNT ESCALED TO THE ONLY PERSON IN THE COMPANY THAT COULD ACTUALLY IMPLEMENT THE PROJECT

Cons: HORRIBLE CUSTOMER SERVICE. HARD TO IMPLEMENT. NOT A US BASED COMPANY. HARD TO COMMUNICATE WITH. NOT FLEXIBLE

Pros: Data is synced regularly and reliably without any major downtime. Any issues that arise are very quickly solved.

Cons: The user(s) involved in setting up our account are no longer with the company, and there isn't much information readily available about how the technical aspects of commercient work. Also our primary user account is unable to be changed even though the person is gone from the company.

Pros: My experience in working with Commercient has been outstanding. The team there really went the extra mile in dealing with my ERP data and its unique structure.

Cons: I found that learning their portal took some doing.

Pros: Easy to use and implement! Techs are always eager to help, support is great!

Cons: We didnt find any cons, we were helped every step of the way

Pros: They were very helpful during the setup and always available to answer questions.

Cons: The initial setup was a bit cumbersome and tedious but manageable.

Pros: Easy to use and good customer service

Cons: Occasionally there are errors, but their customer service is quick to help

Pros: Customer service is great. They are very knowledgeable on getting information over.

Cons: There are really no cons with the integration.

Pros: I love that there is a tool available to sync ERP data into CRMs. It's a very unique service offering and a useful one for our particular industry.

Cons: Nothing that I disliked, the only downside is how long it can take and the various hiccups that happen, but this is typical with any sort of high-level data integration projects.

Pros: The Commercient team was extremely helpful and solved my issues with their dedication and experience.

Cons: Nothing to report here. I did not have any problems.

Pros: Professionalism and Expertise. Customer-centric Approach. Seamless communication. Exemplary Customer Service.

Cons: No dislikes to be reported on the product yet.

Pros: Commercient have been brilliant at helping us connect our Hubspot and Sage accounts to make sure our sales and finance teams are always working in tandem

Cons: We have not experienced any negatives in our work with Commercient

Pros: Our company benefits greatly from the efficient and accurate transfer of data into Syspro.

Cons: We do not have any current issues with Commercients functionality

Pros: We have been working with Commercient for over two years now and whilst initial set up was slow as we have limited resources and IT infrastructure, since implementation, it has been a breeze. Successfully passing information through from our ERP to CRM and back again. For what they do, I don't believe there is a better option on the market. Thanks Cielo and the team, your work is very much appreciated!

Cons: Initial set up took a long time but we got there in the end

Pros: Ease of implantation and customer service

Cons: Support Documents don't always help with the problems.