Rating
4.5
11 reviews
Starting price
$15,000
One Time
Categories
2
Founded
1989
Employees
8
SERVTRAC manages field service processes for commercial equipment manufacturers, distributors and independent service contractors, including call center administration, technician scheduling and dispatch, order processing, inventory control, warranty/contract management andback-office systems integration. SERVTRAC will help improve response times, service parts availability, mean-time between failure ratios, and first call completion ratios.
Ad spend / mo
$0
0 paid keywords
Paid visits / mo
0
Organic keywords
11
Organic visits / mo
5
The shared messaging across Field Service Management Software advertisers - the validated angles to copy. See the niche →
(11 reviews)
Pros: It's pretty intuitive. Good customer support.
Cons: Wish it could also work as a donor database.
Greta K. · Volunteer · Non-Profit Organization Management · July 4, 2019
We have been an AMTECH customer since 1989. SERVTRAC Mobile is the latest generation product. We appreciate that AMTECH continues to update their products and services for their customers. We feel that we have been able to keep pace with technology without having to change vendors every few years.
Pros: SERVTRAC Mobile helps us communicate with our field Technicians without phone calls back and forth to the office. Our Technicians have all the information about the equipment they are servicing. Technicians are able to get the job done the first time and increase customer satisfaction. Dispatch efficiency has improved two fold.
Cons: N/A
Joseph D. · Administration / Finance Manager · Food & Beverages · August 3, 2016
Servtrac has been a tremendous tool for Bach Bros is helping us streamline our Dispatch and technician workload. The value to us in shortening the lag time between job completion and invoicing alone has made this a worthwhile investment for us.
| Category | Page | Rank | Placement |
|---|---|---|---|
| Field Service Management | 1 | 21 | Ad |
Domain confidence 98%
Pros: Concise and accurate. Keeps our inventories correct.
Cons: Several areas where "operator error" can rear its ugly head if the user is not well trained...wish there was a more "error proof" way of preventing the technician from going over the customers set NTE dollar amount.
Peter B. · Vice President · Facilities Services · July 25, 2016
After making the decision to go with Servtrac I was surprised how quickly and smoothly we transitioned to the product. Service dispatch and the techs proceeded with very few "hiccups". Biggest impact is how much quicker our invoicing is going out to the customers which helps cash flow. The techs have so much more service history at their finger tips without having to call into the office and getting someone else involved. I've had comments from several customers recognizing that we are investing in technology to help improve service.
Pros: Improved invoice time. Techs are not calling in near as much. Parts ordering improved and inventory better controlled.
John G. · President · Facilities Services · July 20, 2016
ServTrac has improved productivity in all facets of our business. The most significant improvements have occurred through better parts inventory management and rapid turnaround from call completion to invoicing.
Pros: ServTrac Mobile provides for fast turnaround when additional parts and labor are needed for those customers who require DNE approvals. TIS and service history information has proven very beneficial to our technicians. Technician productivity reports are very useful in managing and evaluating each member of our service team.
Cons: Payroll Management - ServTrac Field Service Software is integrated with Microsoft Dynamics GP Financials which includes a comprehensive Payroll application. Our staff has found that handing off payroll processing services to our bank is more productive and cost effective vs completing this task in-house. This is not a negative reflection on ServTrac, but it does make sense to our business. The time savings allows our administrative and accounting staff to focus more on our customer service objectives. We are using all ServTrac modules and Dynamic GP modules except the payroll system.
Mark N. · President · Facilities Services · July 18, 2016
Going mobile with this software makes every aspect of service easier and more efficient. From scheduling, dispatching, enormous information availability of customer, equipment, and service history, along with parts availability, has reduced calls from technicians. Processing accuracy is greatly improved due to elimination of hand written paperwork along with faster invoicing time from completion. It is very versatile for a variety of applications. It is an exception to the norm now to use paper tickets.
Pros: It is a complete package with great support.
Cons: It spoils you until you are in a location with spotty wireless access. As always, we want it to do a few more things yet.
Gene F. · Owner · Facilities Services · July 13, 2016
After reviewing other mobile service platforms we decided on Servtrac. The fact that the hardware integrated well and was built for field conditions all led to our purchase.
Pros: Ease of training and ability to work offline
Cons: The software does what it is supposed to do so it is hard to fault anything there. Our weather can be hard (below 10 degrees) on the hardware so many times the tech's need to take units indoors at night to avoid slow warmups in the morning.
Rick L. · VP · Facilities Services · July 12, 2016
We purchased the SERVTRAC Mobile solution because we realized the level of service we provided to our customers could be greatly enhanced with this product. Previously, we would have a lag time of possibly up to a week from call completion to invoicing due to technicians not being able to get back to the shop to drop off paper service tickets. SERVTRAC mobile closed that gap effectively, helping our cash flow in the process. Also, the admin support that we previously needed in the way of phone calls/text messages from technicians in the field was greatly diminished. At their fingertips, field technicians are able to view available inventory company wide and see complete service history, including previous technicians' notes. Having all of this information easily accessible by the technician has greatly improved our customer satisfaction scores.
Pros: The complete integration with our inventory and accounting package makes the invoicing process seamless; no double entry. The service history now available to the technician allows them to communicate with the customer more knowledgably. This is a complete solution. It simplifies the inventory reorder process for my parts department, streamlines invoicing for my accounting staff, and allows me to manage the business with robust reporting features.
Cons: Once everyone was trained on the software, it has been performing exactly how I hoped it would.
James L. · Owner · Facilities Services · July 5, 2016
Positive experience and good educational training for the future of our company. Customer support has been great and willing to help solve any issues that have occurred.
Pros: The software keeps the technicians and the office personal linked much more efficiently. The service history is a must for our company in order to stay on top of our customers needs.
Cons: Learning to navigate the SERVTRAC / Windows environment on tablets proved to be challenging for some of our technicians, especially the techs that had little to no experience with computers. Our solution to this was to allocate more time and internal support to techs that struggled with the new technology.
David R. · Account Representative · Facilities Services · June 30, 2016
I was initially hesitant to go from "carbon copy technology" to high tech tablet technology due to costs involved as well as some hesitancy among a few computer challenged technicians. I have to say that I have been very pleased with SERTVTRAC and have realized many well needed improvements to the operation.... as well as savings. Overall I feel it is helping us to be a better company and to provide better service to the customer.
Pros: Greatly improved turn around time on invoicing,Ease of use, technician access to equipment service history, increased productivity, great support team, reduced phone calls from techs.
Cons: Doesn't integrate with my current GPS system
Sean A. · Owner · Facilities Services · June 30, 2016
SERVTRAC software has greatly improved our business processes associated with service scheduling and inventory management. Full integration of order processing with our accounting package has simplified accounting functions and financial reporting. Software support is excellent.
Pros: The SERVTRAC Mobile software deployed on technician computers with electronic service reporting and parts ordering has substantially improved technician productivity. We have totally eliminated paper documents associated with service delivery. Technicians are very pleased with access to technical information and service history from the field.
Cons: No unsatisfactory issues to report.
Dennis S. · President · Facilities Services · June 27, 2016
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