TicketSpice

Pros: We originally did like the system for ticket purchasing and managing ticket sales.

Cons: What I liked least about TicketSpice was the unexpectedly high processing fees we incurred. As a non-profit organization, these fees significantly impacted our budget and were not clearly communicated upfront. This experience has made us reconsider using their services in the future.

Pros: Communication and effectiveness! Great great experience

Cons: There was actually nothing I didn’t like

Pros: User-friendly platform & exceptional support!

Cons: Nothing! My experience was fantastic overall.

Pros: Ticketspice looks super sleek on the front end and has a lot of design options. I love the variety of ticketing options, and once you learn the software, it is super user friendly on the backend. There are a ton of customizable features that help make your event ticketing process a success.

Cons: The reporting isn't the best. While it's nice to be able to customize some reports, the system is missing a lot of basic options that most other softwares have. I often feel like I'm having to do a ton of searching and manipulating to locate basic fields.

Pros: The support I was given with any little issue that arose.

Cons: I don’t think there is anything I could say negatively about my experience.

Pros: TicketSpice had a great product that was easy to use, had a very reasonable processing fee, and had excellent support, both documented and direct support staff.

Cons: None. I compared TicketSpice against many of the other popular ticketing companies and they offered the best rates without any loss of functionality or support.

Pros: I liked the patience and the thoroughness that [sensitive content hidden] had with me. I have already made a mention to my group of Playwriters!

Cons: I wish they had a "set up for dummies manual"

Pros: Once I understood the concept (I have no background in programming or setting up something like this) it was pretty easy and fun! The templates offer many different scenarios so we easily found one that would fit our business. Best part in setting up....the support! Every time I had a question that I couldn't find the direct answer for in the set up steps, I used the chat feature and was connected right away to someone who took the time to understand what I was trying to accomplish, laid out simple directions and explanations to achieve that and in some cases even sent a quick video snippet of how to do it. I worked with [sensitive content hidden] a few times and he built my confidence in building this platform. Now I am seeing the benefit with using TicketSpice in other areas of our business.

Cons: I wasn't sure where or how to start. The overview videos I had found were very general and quick. Then I found the Help Center and started working my way through those steps. Once I found this, I felt like I had a roadmap of how to proceed.

Pros: It’s easy to use, I even can customize pages easily. There’s so many features, getting add ons, merch, opt ins etc. it’s helping our business sell tickets easier than ever.

Cons: I wish there was a landing page with all of our upcoming events and people can just visit one page, see our touring schedule and buy accordingly.

Pros: They are very fast at responding and are knowledgable about their site.

Cons: That there is no phone number that I am aware of to call.

Pros: My experience with TicketSpice is that they want to partner with my business - they want me to succeed as much as they want to succeed. I know that's a bit of 'business speak' - and I've worked for Thomson Reuters, IBM, etc. so I know the lingo. But with TicketSpice this has been my actual experience. We switched from EventBrite to TicketSpice and have not remotely regretted our choice. They worked with us to customize our whacky ticketing tiers, their rates make everyone happy (us, our customers) and when I reach out to them, I feel that I am heard.

Cons: I would say that the only downside to TicketSpice is it's reporting. It's pretty static and the user interface is not streamlined in a way that makes managing whackey ticketing tiers easy. That said, I can easily get all my data out in excel and then manipulate on the back-end. I do wish the reporting was more dynamic.

Pros: 1. The CHAT option is excellent. The staff is patient, competent, thorough, and have excellent communication skills. They are prompt in responding, always follow through, and extend a follow up on the session. 2. Reports and Electronic Payments are timely. 3. Access to reports (i.e., ticket sales per day, deposits per day). Support to ticket holders from my end with requests and information, i.e., for change in reservation, etc., is very user friendly.

Cons: There is nothing I "liked least" about TicketSpice.

Pros: It was easy for the residents of my community to order their tickets online.

Cons: Not much!!! But once Key showed me how to use it, it's a great website.

Pros: Pricing was reasonable, Help was fantastic and timely. I was able to customize event in so many ways. Response from users has been positive. Access to money raised prior to event was a must. Weekly deposits are a bonus.

Cons: No complaints so far. Have only been using for a couple of weeks.

Pros: Ease of set up and use. No upfront costs. Outstanding customer service. As a one person operation this was ideal for my use.

Cons: Nothing comes to mind. There are no negatives that I can think of.

Pros: This is very easy to set up and manage! The reports are detailed and the user side is friendly for non-tech-savvy attendees. But the best part about TicketSpice is the customer service! The team is available to help and they are so friendly and willing to go the extra mile!

Cons: We really need a platform that can offer reserved seating and assign unique names to each seat.

Pros: The ease of use. Prior to using TicketSpice everything was done by hand. TicketSpice saves us a lot of time with registration.

Cons: I actually have not had any problems. The program is great and the support is outstanding.

Pros: Personal contact when there was a problem and quick response

Cons: Reports - wish there was a report for just who's coming and not just orders

Pros: Customer service ; ease of event page set up

Cons: WePay platform that they have - HORRIBLE!!!!

Pros: When I had trouble setting up online payment processing, the online chat with [sensitive content hidden] was very helpful, and when he couldn’t help, he found someone who could. I then talked on the phone with someone who helped me figure everything out. It was so helpful and made things less stressful.

Cons: I had a little trouble at first finding a payment processor that would work.

Pros: Easy to use, great customer support, less costly than competitors, great and extensive features

Cons: Took a little bit to understand the workflow. Once that was locked down, easy to use

Pros: What I like about ticket spice is the quality and knowledge of all team members. They respond rater quick. It has never take long to resolve any question I've had.

Cons: I would like to be able to have meal choices and reserved seating to be an option on a templet