accesso ShoWare

Pros: User friendly. Support given by [sensitive content hidden], is stellar. [sensitive content hidden] always has answers to my questions and is extremely helpful and patient as a mentor and teacher.

Cons: There is no tool to merge patrons automatically. If I create a patron through my box office and the patron also creates an account online, there are two accounts in the same name. I understand I can manually merge the patrons and I do that. Any way to fix this?

Pros: It's easy to learn and understand, and the processes make sense.

Cons: There are a few glitchy things that happen with orders. Specifically with exchanges/modifying pricing codes. It'll sometimes cancel the tickets or duplicate them. The support team that we have is good though with troubleshooting and fixing issues

Pros: By far, the most impressive aspect of ShoWare is your very attentive, very professional customer service. [sensitive content hidden], personally, is the reason our system is running as well as it is. She has so won the confidence of our team that we, generally, do not speak with anyone else. I'm sure you have a wonderful team there...sorry. :) She's just awesome.

Cons: I've thought about this for a while and have not come up with anything worth sharing. We are completely happy with ShoWare.

Pros: Easy for staff to learn and use, with intuitive event setup and ticket management. Allows full control over event pages, seating charts, pricing, and promotional features with customizable branding.

Cons: While basic tasks are easy, deeper functionalities (like complex pricing tiers or promo codes) may require training.

Pros: Their reps are always helpful and easy to work with. We always receive excellent service.

Cons: Some marketing features are clunky, but the team always makes the updates quickly.

Pros: Easy to adapt to our special ticketing needs without requiring customization. Our staff's favorite feature is the nightly guide.

Cons: Our members find it confusing to add member benefit tickets to their cart online. We would like it if these tickets would show to them when they log in to their ticket account.

Pros: What I like most is my CSM. She is understanding of my frustrations, advocates for improvements in the system, makes suggestions for efficiency, and makes me feel like no question is a silly question.

Cons: Quality of equipment and how it is shipped. Laptops are of a variety of sizes, quality, and have different drives, consistency would be nice. I wish that each POS system came in a set in a hard roller case. The equipment is packed in huge boxes unreasonable to move without the pallet.

Pros: Mostly intuitive ease of use, easy access to events using a variety of different search methods.

Cons: $8c

Pros: ShoWare is more than an easy-to-use ticketing platform, an amazing array of reports and ways to serve our guests. It is a company with the nicest people with which to work who want their clients to succeed, and who never stop finding ways to improve their product.

Cons: It can't do everything! And although that is true, many tasks or features they cannot currently do are considered for development, or they have partner companies to step in.

Pros: The ability to customize so much! It's one of the most comprehensive ticketing sales systems I've ever used. I feel like it is intuitive to use for both patrons and box office staff/management. The customer support is one of the most impressive things always really responsive and so helpful!

Cons: Things can be a little text heavy sometimes. I've worked with the system for over 2 years now and sometimes I'm still finding things that I've completely looked over because there is a lot of text on the pages. I think having some basic/simple tutorial videos for new users would be immensely helpful too.

Pros: Works well, pretty powerful software for managing patron accounts and ticketing. Makes season packages and rollovers simple to track.

Cons: Slowness and general loading troubles. Seems to happen more during show nights when more people are accessing at once. Some issues with certain packages/admissions not working how we would like them to.

Pros: It is super user friendly and really easy to pick up as you first start using the program! I love the interface of each screen. The ease of the big buttons such as "Reserve Tickets", "Add to Basket", "Check out", "New Hold", etc. is so easy anyone can do it! Even as someone who works on the back end of SW, building shows etc. I can find my way and complete my tasks.

Cons: For the most part, I really like everything about ShoWare! I'm not the biggest fan of the hover pop out message when you are looking at the seat map. Sometimes downloading reports can take a long time to load. Overall I love it.

Pros: ShoWare has excellent customer service representatives who are attentive and responsive. I love that we have a dedicated Client Success Manager who works with us on an ongoing basis and gets to know us and our ticketing structures. This helps expedite solutions when we need to troubleshoot, and also allows us to feel a sense of personal connection to the ShoWare team. The ShoWare team is also very open and flexible when it comes to thinking of out-of-the-box solutions for our pain points. Several times, they have offered to do custom work for us to meet a need. That level of support and service is rare, and I appreciate their collaborative approach to figuring out solutions.

Cons: ShoWare can be limited in some of its features and offerings, particularly with regard to patron data management, tracking demographic data, and complex ticket package structures/show builds. We run into issues with certain types of builds that require more nuance because the system does not have capabilities to address what we need, particularly with our season packages. That said, there have been many new features rolled out in the past several years that have increased system capabilities, such as awesome interactive seating charts and seat chart management and improved show build functionality. It seems that ShoWare is always working to improve and evolve its product (often times with direct client feedback), which is great!

Pros: The customer service is amazing, attentive and helpful. [sensitive content hidden] in particular is wonderful to work with.

Cons: Functionality and interface is difficult. Reporting does not provide accurate and/or helpful information.

Pros: I like that we have support that is incredible. All of the managers, from [sensitive content hidden]-- they all know the product inside out, are very courteous and more than willing to help me whenever I have a question or need help. I have never experienced a better support staff in any industry.

Cons: The only thing that I could think of that could use a little improvement is a manual that could answer some questions when I venture into unchartered waters. If it had Frequently Asked Questions and maybe even a version of it that would be ShoWare for Dummies. But that is the only improvement that would be helpful to me.

Pros: Their customer service is so responsive, even after hours and weekends.

Cons: That's a hard one, I'm not sure there is something...ok maybe the high minimum of tickets required to be sold?

Pros: Accesso ShoWare is ALWAYS available w/o fail when questions or problems arise, taking away any stress a venue may have during or before a ticketed event happens! Secondly they ARE EXTREMELLY patient with their clients. They introduced us to a fraud prevention system, which has resulted in a significant reduction of charge backs.

Cons: I am hoping one day that their platform would allow tap and pay, as patrons continue to increasingly use their phones to purchase products, this will be a MUST to ensure to that all patrons have more choices to purchase tickets on the day of the event

Pros: They are very responsive to any and all questions and problems that arise.

Cons: I don't have anything negative to say about Sho ware.

Pros: basic functionality, user friendly. Love to see the quick stats on the front page.

Cons: Not having direct ability to add on VIP packages. I don't love the ways of adding on a VIP addition and would love if it was a separate tab available in the show manager screen.

Pros: Hands down, the very best thing about accesso ShoWare is the staff! [sensitive content hidden], our account manager, is one of the main reasons we have stayed with ShoWare.

Cons: Software/hardware communication. When printing tickets on the Boca, we have had numerous problems with the [sensitive content hidden] communicating with the ticket printer. When it comes to different printing avenues, such as an Epson printer, the "Bar Codes" do not align, and are unable to be scanned into the system. There is a big disconnect in dealing with actual printed tickets. Which, for a vintage property, like our historic theater, is absolutely essential.

Pros: Easy to use for a seasonal facility. The system can do many things which expedites the ticketing process.

Cons: There isn't anything negative I'd say about the Showare ticketing product.

Pros: I like the stability and high quality customer service. In the last 7 years of using accesso ShoWare we have not encountered an issue with it crashing during large on sales and very minimal downtime overall. Fantastic product.

Cons: My least favorite is the lack of flexibility in the seating charts. You end up having to make multiple charts to use for different performances. This is minor and also a reason why it works as well as it does.