Hana POS

Pros: Easy to use and the delivery software comes in handy.

Cons: There is a lag time in between deliveries and Hana and if I have to clear a delivery batch for a run I have to clear them one at a time it would be nice to be able to clear it faster. Also statements don't always reach the recipient.

Pros: Integration was very smooth. It is fairly straightforward and easy to use. But what makes this excellent is the lightning fast tech support! I find it incredibly comforting to know if I have any issues at all they are on it and I don't have to wait.

Cons: The only con for me are glitches. I know this is a newer software and sometimes there will be hiccups. Most aren't a high deal but some have been inconvenient at times.

Pros: Since I started talking to Hana it has been a great experience, communications is always a key to understand your customers needs and they do communicate with you all the time you need them to resolved any issue or questions you might have. There's a lots options for all types of customers based on your need and services you're looking for, Hana has it and better than other POS systems in the industry.

Cons: Updating photos at firs was a challenge for us, because we had to communicate with them every time we wanted to updated pictures on the website, but after a bit of practice we started to get better and now we do it without issues. They will give you all the tools to take control of your website, that is something you want to take care of when you need to have done right away.

Pros: This software has a very intuitive and concise entry system for our florist. It lays all the fields out in an easy manner to capture all pertinent data needed for the designers & delivery folks. I has a strong customer database module which includes House Accounts, Monthly Statements and Merge features. It also has a robust set of reports to use for financial and performance needs. The system boast an impressive marketing tool for holiday email marketing and birthday/anniversary reminders. All of these modules are seemingly integrated together to work harmoniously.

Cons: There really are no cons as the customer service is top rate to address any shortfalls that might come up (system feedback and glitches). The only module that I would find beneficial would be a Report Writer. There are many instances that I would like to extract data in ways that would benefit my business. This would come in handy for all businesses that run differently. Otherwise, all is good.

Pros: The features that are most impactful are the dashboard showing deliveries that are done and that need to be done, how many orders are completed and or need to be in a specific day. Also the ability to look up customers history and save and process their credit card information and preferences. The feature to send an order copy via email and a delivery confirmation automatically is also key.

Cons: The integration with quick books needs to be better, the mapping and the ability to reconcile payments once they move into quickbooks is not seemless

Pros: I like that the software truly is an all in one product for my business. It handles our daily orders, wedding and event contracts, email marketing, customer rewards program, feedback module, inventory management and so much more.

Cons: There are still A LOT of bugs to work out. We've had payment issues with them not posting correctly or communicating to the credit card processor. Any time there are updates we usually face huge problems. Also there has been several times that the system has went down. Since we use this to take all orders, it has been a huge problem for us.

Pros: It's simple, web based and has most of what we need to make us more successful. It does accounting, invoicing, sales reports that can look at many aspects of the business, Quickbooks integration, merchant services integration, walk in orders, phone orders, web orders, schedules delivery dates, delivery times, and will integrate with the enemy (order gatherers). Be smart and ditch wire services. Your profits will skyrocket and Hana is all you need to do it all.

Cons: I'd like to see a better delivery manager system. It's important for us to document each delivery precisely for customer complaints, for customers who try to accuse us of not doing our job properly, for customers to be able to see what was delivered if they ask and for us to be able to review in the future if someone wants something similar. The system lets drivers take one low quality photo upon delivery. I'd prefer to have that be able to store several high quality photos as well as detailed notes. Everything is digital these days so it should be easy. We have to use a 3rd party software to for better delivery managing.

Pros: We are Florists. We are creative beyond belief but struggle with numbers and technology. It's a fact. Learning our Hana POS system was EASY and very effective. The system itself is awesome but I am continually amazed at their CUSTOMER SUPPORT and EASE OF USE! They are always available and very helpful. The Hana system was not our first choice, we went with a POS created by "florists for florists"... it only made us appreciate Hana even more! We are a 116 year old flower shop that until 2 years ago still did everything with pen and paper... Hana has made our life so much easier and productive. I cannot say enough good things about this system and customer support. I am a customer for life!

Cons: NOTHING. I have yet to find anything I would change or try to improve.

Pros: It is designed for use in a flower shop, so integration into our daily business was easy. Being cloud based and able to use from anywhere has been a huge upgrade from our old software. And, the customer service via the chat is outstanding

Cons: Product itself is well thought out. Can be clitchy every now and again, but a page reload usually solves the problem. The proposal function is not great

Pros: The delivery app allows me to confirm to my costumers that the flowers have been delivered.

Cons: The sales reports calculate the proposals that are really quotes. Even when the proposal is excepted the price of it may change. When I am doing sales taxes quarterly this is not accurate so I have to take an extra step. Not sure how that could be fixed though.

Pros: If there’s one thing I can say good is the new order tab is pretty easy to navigate. From that aspect it CAN be user friendly, but overall, it is not. Technical support is readily available.

Cons: $86

Pros: The monthly cost was very attractive. Plus we could use our existing computers and printers. The only thing we really had to specifically buy was a thermal printer for credit card receipts. Any time I have had an issue I always get a response within 30 minutes.

Cons: We do experience some freezing screens every few days.

Pros: Ease of use. Specifically designed for florists in mind.

Cons: Missing some functions from my previous POS but still worth since there are more additional features that I gain.

Pros: I love that the system ingrates with the wire services I use for my shop, and that I have the ability to print out card messages.

Cons: The proposal system is not easy to use at all. They did have all the flower varieties and colors loaded, and when they did add that after I made the list it still wasn't exactly what I had hoped for. You cannot adjust the stem use say using only a small percentage of the stem, and I had to provide details on the cost of the stems.

Pros: This system is always being improved. One thing they just added was the ability to call the delivery customer with a push of the button in the field a great time saver.

Cons: At this time I pretty Happy with everything.

Pros: The concept is right, but we've had problems with EVERY SINGLE FEATURE the product provides.

Cons: We are currently at the flower shop not able to process any transactions, not able to receive any orders, the wedding proposal totals are wrong, the features are FULL of glitches. It's 12:20pm right now, they're on the east coat (3:30pm EST), and no one is responding to any of our call, voicemails or emails. They claim to work on the issues, but never actually fix anything without having it stop working again. The worst decision we've ever done for our store is pay for the HANA POS system. We've had bad reviews left due to orders coming in late and us not receiving the accurate information from the HANA POS system. They ruined both our Valentine's Day and Mother's Day, with orders not printing, not being able to submit orders, etc.

Pros: I like the way Hana keeps us really organized. Lots of nice features for house accounts and billing.

Cons: Wish we could text a receipt to customer. Or add multiple deliveries to one transaction.

Pros: It accepts orders from Flower Shop Network and 800 Flowers

Cons: Continuous problems with printing issues, blamed on our equipment, but apparently cosmopolitan in the "HANA community". FSN orders are not not confirmed through this POS, though I am told that they are. Customers tell us differently.

Pros: This POS is user friendly and meets the requirements of most florists.

Cons: A lot of the features are not active. However, the engineers have been working diligently to give us the features we want.

Pros: it makes things easier to print out orders

Cons: the monthly fee, it too much. im happy with service wish they would work with teleflora

Pros: It’s is a very functional for the most part

Cons: The lack of customer support it’s very hard to get them to understand issues .

Pros: It does what I need it to do for a moderate cost.

Cons: Some of the reports are not complete. They do not contain all the information. But just simple fixes that we can recommend and they will do.