Rating
4.5
26 reviews
Starting price
$30
Per User
Categories
2
Fleet Maintenance Pro makes tracking your fleet maintenance quick and easy. Keep on top of your preventive maintenance, repairs, work orders, inventory, fuel, employees, vendors, and more. We offer web-based and desktop solutions and several plans. We have several editions to choose from. We have been serving the fleet maintenance industry for over 25 years and offer unsurpassed customer service. Try one of our free trials.
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(26 reviews)
The overall experience is not horrible but all the clicking around to enter a work order gets annoying after a while.
Pros: It is easy to load pictures of equipment for employee's to identify. The reminders for tasks help keep the team on track and helps plans down time for important tasks.
Cons: The application has a lot of room to grow to compete with some of the other programs.
Tara J. · Maintenance Shop Admin · Construction · February 4, 2025
Support is fantastic! Night and Day difference from the last one we had. I have never had a time when I call that I don't get immediate service.
Pros: After a four year search, many, many hours and purchasing other software we finally found great product! Simple to implement and use! We have a fleet of about 100 units this is a very good fit! For the price, features, and support it is exceptional!
Cons: not much, there may be a couple additional feature that would help us, not sure those features would fit others and keep it simple
Bruce E. · Superintendent · Construction · April 15, 2021
| Category | Page | Rank | Placement |
|---|---|---|---|
| Fleet Maintenance | 1 | 5 | Ad |
Domain confidence 20%
We are learning what we have been spending every year to keep our fleet on the road. Now we are able to spot vehicles that are costing more on average to keep running and we can make business decisions based on real data.
Pros: Seeing our costs for each truck is very valuable. Being able to run a report on vehicle costs for a given time period is valuable. Issuing POs and tracking invoices helps us streamline our business. Having a great technical support staff is critical and I have found the Fleet Maintenance support staff to be very helpful to get me back on track. FM is very flexible in allowing me to attach documents and photos to my equipment.
Cons: I think the area that is hard to adapt to is the vehicle scheduled maintenance. I'm probably not setting my scheduled maintenance parameters correctly. I will make sure all the other facets of the program are fully understood by me and fully implemented, then I'll concentrate on how to make the scheduled maintenance part of the program useful for me.
Eric S. · Operations Manager · Transportation/Trucking/Railroad · July 22, 2020
This makes keeping track of repairs and pm a breeze.
Pros: There is a lot of features in this. I use it to manage my service trucks, keep track of fuel and expenses, invoices, p&l reporting, customers, pm service agreements, pm check list, work request. The list goes on. Custom report designer was a must for me. Also, I love that I can customize almost anything. Even add custom work order statuses.
Cons: I wish I could special order parts to specific units. I would also would have liked to seen a vmrs list of repairs built in, though you can go in and add your own.
Steven B. · Owner · Transportation/Trucking/Railroad · May 8, 2020
Pros: The easy access to vehicle information. The series of report in which can be generated for each vehicle. The online work orders are very good.
Cons: After using this software for the last four years, I haven't found any issues with the program as it is.
Anonymous User · Fleet & Training Manager · April 19, 2018
Pros: Fleet Maintenance Pro offers a great dashboard with lots of available fields to specify an abundance of specific information about each vehicle. Customer service provides a lot of good FAQs and videos.
Cons: The database appears to be proprietary rather than a SQL standard. For easier administration and server-based backups, it would be best to use Microsoft SQL.
Kenneth S. · Vice President · December 12, 2017
The ability to keep up with the equipment maintenance schedule and repairs. Issue work orders for equipment needing service and repairs. Reorder and check out parts in a much fast manner. Our industry is farming and dairy.
Pros: The program does everything and more for the equipment side of our company. Useing the program is easy until more difficult and advanced work is needed and then it requires assistance. Which makes this program stronger because it means that their are more features that are not common sense practices.
Cons: The ability to do some inventory work is limited, however our company charges products out and reorders differently than most customers. I worked with a service representative and figured out a way to work around this however it still has its limitations. Once the system is set up it is great to use. It would be nice if some of the inventory reports came with the ability to change the reports without a add on because there are so many ways to create techniques to find parts and see where they are going.
Stephen K. · Parts clerk · Farming · October 4, 2017
$7a
Pros: Ease of use, not hard to navigate or learn. Value for the money. No monthly contract. Setup is easy. Software has a lot of flexibility for data entry. If you forget something, you can add it in at a later date and if you need to take something out or delete it, it can be done with ease. Customer service has been excellent, very responsive and pleasant to work with. Overall the experience from estimate, trial period, purchase, and back-end support has been a pleasure (seems like a great company).
Cons: Would be nice to have an inactive or out of season option/button for an entire category instead of having to do it on each piece of equipment (e.g. snow plows, mowers, etc.). Would also be nice to have GPS capable software to automatically track vehicles, mileage, etc. A bar code scanning option would be nice for inventory/parts. Reports are a bit difficult to learn especially if you want to customize them and sometimes have a hard time pulling data because the option for what we are looking for is not available (no specific example...we have ran into this a couple times over the last year...probably not a big deal, but if there was more flexibility in what data can be pulled for each report, it would make customizing and analyzing the information more robust). Most of the preset reports are great as a starting point...without the robust customization, it limits your ability to explore the trends deeper.
Nathan C. · Operations Manager · Construction · June 9, 2017
We were a very difficult customer, yet customer service agent sorted out all our problems with patience the new Web based product is vastly improved and easy to use. We use it for equipment maintenance in the HVAC industry in the UK
Pros: Very easy to use and good value and excellent customer service
Cons: Could do with a customer section and a few more fields to report on
John S. · Director · Construction · April 3, 2017
I'm not really sure where to begin. This product has been amazing. I know that we don't use it to its full potential, so I'm sure that a larger company would benefit greatly. We needed something that was able to track our parts inventory and equipment maintenance. This program has exceeded my expectations more than I can even express. I'm not the greatest when it comes to computers, so playing with the software, it comes to the user very quickly, and with outstanding customer support, it's always there when you need it. For what little bit that this costs, it would help anyone looking to track parts, equipment repairs, reports. I wish that we had purchased it sooner. If you are looking to purchase, or are on the fence, it's a nobrainer. You won't be sorry. Setup takes a little bit of time to enter everything, but once you do, it saves so much time. Do yourself a favor, and order it. You'll be happy that you did.
Pros: Reports, Maintenance tracking, parts inventory, ease of use
Cons: Setup time takes a while, but there is a lot of information that needs entered, but that's to be expected with a large fleet and inventory.
Andrew R. · Hardscape and Equipment Manager · Facilities Services · February 7, 2017
My experience with fleet maintenance pro has been unbelievably positive. I operate a large fleet of our own assets, as well as maintain a significant scope of customer equipment. Fleet maintenance pro has allowed this flexibility with ease. Everything is so easy to customise, it has been easily integrated with our other accounting software packages, including a great ability to export datasheets to Excel. My team of mechanics have adapted to the software with ease, given how easy it is to use. The support I have received is un-believable! Operating in South Australia we couldn't be further apart in our time-zones, yet Annie in support responds to my requests at almost all hours, a commitment not seen anywhere else. Thank you to the MTCPRO team, we will certainly continue to support you!
Pros: Flexibility! Impeccable support!
Casey S. · Maintenance Supervisor · Machinery · November 16, 2016
Our fleet has been using Fleet Maintenance Pro for many years. It has made tracking the fleet expenses very easy. The maintenance schedules let us plan equipment downtime accordingly. The fuel import utility allows us to track everything in one place. The recent move to the web-based means one less thing we have to worry about. I look forward to using IMS products for a long time to come.
Ed S. · Fleet Maintenance Supervisor · November 15, 2016
Annie Ashenfelter is a dream come true to work with. She is very professional, very knowledgeable and knows how to communicate effectively without speaking down to her clients.
Pros: Ease of use Has everyting we need
Cons: That I have to enter % when doing a search that is incomplete That pics and text docs can't be saved in both the accident screen and the vehicle info screens The attachments should reside in the database, not just the short cut.
Alan B. · Fleet Manager · Hospital & Health Care · August 2, 2016
Apache Pipelines has been using Fleet Maintenance Pro for several years. We have seen several improvements over the years and rely on the software daily in the operation of our business. We have several software programs and you will not find better customer support and technical support, (Annie is the best). FMP is truly committed to being the best maintenance software!!!
Mike S. · President · March 22, 2016
$7b
Bobby B. · Fleet Supervisor · January 7, 2016
After some initial frustration stemming from upgrading vs new install, we chose the upgrade path, and our support has been excellent. The product is easy to use, and any small questions have been answered immediately. It is as if they are waiting for me to ask a question, so they can respond right away. Keep up the great work
Tom D. · PC · November 9, 2015
Pros - program layout. easy to see. easy to evaluate. easy to know what job is coming up Pros - email support. quick help. get the right answers at the right time Pros - inventory embedded in. 1 program does what 3 programs did for us before Pros - fuel/hour recording. Pros - option to input lots of detail or keep it simple Cons - takes time to learn all program capabilities. learn as I go Cons - initial setup and data input time is lengthy
Charlie S. · Maint. Supervisor · November 4, 2015
The absolute BEST in customer Service my person is Annie and she is amazing very very good. Polite and fast and always right on. Not only does she help me fix the problems but gives me little tips for everyday task that make things so much easier. I have been working with computers since the "old days" of key punch cards. (You young folks can look that up on line). And I can honestly tell you I have NEVER had help this good.
Donna R. · Director of Safety and Risk Management · April 16, 2015
$7c
Robin W. · Vice President & GM · March 5, 2015
$7d
Richard B. · Fleet Maintenance Manager/Mechanic · January 26, 2015
$7e
Larry D. · Equipment Manager · January 16, 2015
This program met our every need: asset management, service projections, tracking of maintenance faults, issuing of work orders and tracking of labor hours, inventory of parts on hand and a data base of regularly ordered parts, tracking of vendors, and most important being able to generate a financial report giving an overall cost of maintenance. The program is very easy to setup and understand. The support personnel are quick to respond and ensure any issues are solved in a timely matter. I would absolutely recommend investing in this software to make your company more proficient in maintenance.
Otto G. · Watercraft Advisor · January 16, 2015
I quite enjoy the customer service from MTC as well as the user friendly nature of most of the features available. Some of the cons that I see with the program are as follows: No options for Void or Credit options for Po's. Not being able to have a long PO automatically entered in to a WO. I feel like the report builder could be more user friendly. No compatibility with Quickbooks
Cortney B. · Matintenace Office Manager · January 9, 2015
BWC Ltd has been using Fleet Maintenance Pro for 11 months. We have had to call of the services of the support team on a couple of occasions as a result of format adjustments to suit the New Zealand environment. On each occasion, we have been extremely impressed with the quality of the support, plus the very quick response times. This is particularly important for us, considering the time difference between NZ and the USA. The program itself is very easy to use and satisfies all of our requirements for managing our large fleet of earth moving equipment. The only feature within the program which does not support New Zealand's accounting practices is the Asset depreciation. Overall - this is an excellent system and I have no hesitation in recommending it to others. Thanks.
Warren A. · General Manager · November 6, 2014
Overall Fleet Maintenance Pro has provided our company with an excellent way to track and maintain not only our vehicles but also our equipment. Having the ability to have our employees enter information such as repairs, fuel transactions and meter updates by using the mobile application has been extremely beneficial and has greatly improved our communication between the drivers and the mechanics. The support team has been exceptional, I was a little worried about only having the email support but they respond instantly and if a solution is not provided at the first response they at least let you know that they are working on it.
Barb M. · Office Administrator · October 22, 2014
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