FranConnect

Pros: Easy to use. No problems with speed upload or download. From feedback it seems it is customizable. No connectivity issues

Cons: Nothing major so far. I like the fact that you can download all areas in either text or Excel format for other uses

Pros: FranConnect makes it easy to keep franchise information organized and in one place. The platform is straightforward to navigate and helps streamline communication and tracking during the franchise development process.

Cons: I’m still fairly new to the platform, so I haven’t run into any major issues yet. As I continue to use it more, I’ll probably have a better sense of areas that could be improved.

Pros: The Sales Module - it is very smooth, including sending FDDs, applications. Office Pride has a lot to do in the other modules and look forward to having it do what it is supposed to do.

Cons: FDD Reports as there is still additional checking that is needed to make sure data is as of end of year, specifically if ownership has changed after the year ended.

Pros: Provides everything I need for recruiting. from all of the contact information to setting up schedule calls

Cons: Sometimes I can't email pdf files. Not sure why so I have to use outlook and then upload the email to FranConnect.

Pros: It is a disappointing platform, the search has never worked right, it gives us a black eye with our network.

Cons: It has been an extremely difficult platform to work with. Customer service is terrible. A recent update done to our platform has changed the complete look and feel and it was done without our approval and they tell us it cannot be undone.

Pros: The robust reporting and lead management capabilities. Make your job and compliance tasks simpler and streamlined.

Cons: The sms interface is not very good. It is hard to find the messages; also, the DocuSign integration sometimes does not work well.

Pros: Task Management Value for money Customer Support for admin side Training Videos Report Pulling Function

Cons: User Interface The mobile app is hard to use Sometimes there is lagging from mobile app No text message alerts

Pros: FranConnect allows for a lot of customization when displaying links and allows us to pull many reports from one source.

Cons: The UX/UI can be a bit messy. Some of it feels dated and not current. But it's cosmetic fixes mostly.

Pros: They are quick to reply and conscientious to follow up! They have made many updates for me over the 18 years I have used their services.

Cons: Some of their document creation editors can be a bit tricky or clumsy to use especially when needing to copy and paste from an outside document.

Pros: Easy to use, very intuitive. Creating reports is a breeze, gathering all the information you need, and none of what you don't need. The CS is second to none, very knowledgeable and helpful.

Cons: FranConnect has been a game-changer for our franchise management. It’s intuitive, effective, and supports our business seamlessly. I haven’t found a single negative—just a solid, reliable system

Pros: It's a great platform for keeping everything handy and recorded as required by the Agreements. I can direct all of my owners to go there to see the current news, etc.

Cons: Documents section needs an Add button on the top of the list rather than the bottom of the list. This would make it much easier to upload new documents without scrolling all of the way down.

Pros: I find value with FranConnect to keep me up to date with the National Support Center and the goings on with the franchise in general. Anytime I need to find marketing materials, all I have to do is search and typically they are there. If i need something created, there is a place for that too. I also like the fact that the site is secure and that I have to log back in after inactivity. Its a good way to keep proprietary info secure.

Cons: The interface is a bit old and dated looking. I would love a cleaned up front end with a better calendar and a better directory. I would like to see a map of franchisees and their territories. I would also like to sort franchisees by state and city separate. Please include the H.H. name in addition to the business name. As for the National Support center, an org chart with quick click to contact would be incredibly helpful.

Pros: I love how easy it is to use FranConnect. It allows me to view relevant data which I use to compose reports and decipher analytics to grow our operation.

Cons: So far, I do not have any complaints with FranConnect. At first, there was a delay with trying to figure out how to navigate, but once I figured it out, it was easy

Pros: What I like most about FranConnect is that it’s really easy to use. The layout is simple, and everything is organized in a way that makes sense. It’s especially helpful for staying on top of training and updates.

Cons: The search feature could be better. When I try to look up something specific, it pulls up a lot of similar results, which makes it harder to find exactly what I’m looking for. It just slows me down sometimes.

Pros: I love the fact that everything is at my fingertips. I have never had a problem while using it. Anytime that I need something I can just go in and look it up.

Cons: There is really nothing that I do not like. I haven't experienced anything that I did not like. Very pleased,

Pros: the information is so easy to find. I have no trouble looking up anything I need. All the links are easy to find and understand.

Cons: I really do not have any trouble with the app. Everything about the app is self-explanatory. i enjoy the breeze of navigating through it.

Pros: I have used FranConnect for 7 years and love the ease of use. I am able to take copious notes that allow me to be able to connect well with my leads even if it has been years since I spoke with them in some instances.

Cons: When I input a phone number, I have to try it several ways in order to get it to pull up the lead. For example with dashes and without depending on how the lead was inputed.

Pros: What I like most about Franconnect is it's versatility and customizability. There is almost always a solution or efficiency that can be found which will result in making our company stronger in one way or another.

Cons: The same thing that makes it great is also a pain. There is SOOO much that you can build out, and it's constantly getting upgraded. If you don't stay on top of it you will miss out on optimizations, and it's easy to run into walls if you don't fully understand how the back end is built and needs to be navigated. Their support is good, but with so many levers to check and a significant knowledge base to maintain, the solves rarely come same day.

Pros: It's a centralized hub for everything we need to manage the franchisees and the locations, from communication to royalty collection, location audits, and reporting. It's the spine of the operation.

Cons: Like most technology-based tools, there is a learning curve, and franchisees who aren't tech-savvy often struggle with onboarding. However, this is mainly due to the user and not the platform itself. FranConnect still does a good job of making the UI user-friendly for everyone.

Pros: Extremely helpful getting our new sales process into the system. As we started implementation we were creating a new process internally- the team was patient while we figured things out and helped bring different aspects to the journey to life.

Cons: I wish the backside or 'Settings' for Admin was easier to navigate. I also wish the 'Export' feature was similar. Although all the information is nice, I wish I could easier export a list of contacts, their basic information from [X inquiry date] to [Y inquiry date].

Pros: FranConnect is user-friendly while providing numerous features and functionality. The platform saves significant time and manual effort. Within the platform you can manage all the way from sales to development to operations with interconnected analytics providing actionable insights. Beyond the product, the team is all around fantastic. Responsive, knowledgeable, and always eager to help.

Cons: While the platform is user-friendly, it can be a bit to learn for some and may be somewhat complex in areas. For more creative users, there can be some limitations on customizations.

Pros: Our team likes how customizable the modules are and how easy it is to reach out to support when you're in a jam or just aren't sure where to go, what to do or how to find something. Their support team is very friendly and great with follow ups.

Cons: We find it's a little challenging to navigate and use. Not super user friendly for folks who have a) never used a platform like it and/or b) are used to simpler dashboards and programs (our team is very much G-Suite users where we feel FranConnect is reminiscent of Microsoft).