TourOpp GO

Pros: I like the results having more reviews bring to my company!

Cons: A bit cheaper for bigger users would be nice

Pros: great support from their team. great value for the money

Cons: nothing. I like it a lot. it's a great value for the money

Pros: This software was beyond easy to get implemented, and with just a few tweaks to personalize the messages I was up and running within minutes. The preselected messages were a good fit for my business model and I like that my guests can opt out easily. The price is very reasonable given the functionality.

Cons: It only can answer pre-scripted questions. When a customer asks something it doesn't understand you are supposed to get a message, but I don't think that function works that great. It's not live chat, but those modals are also much pricier.

Pros: Once the software is set up it operates automatically.

Cons: I'v e been using it for 6 weeks and there isn't anything I don't like about it.

Pros: I like the fact to be able to service our travelers with all means possible.

Cons: The look of the system is a bit archaic but it is not complicated

Pros: The sms review requests are very helpful, and the custom reports provide us important data.

Cons: I haven’t had any issues at all. We are happy with our service.

Pros: The team at TourOpp GO understands the intricacies of being a tour operator and is able to assist in implementing and optimizing a great SMS sequence for customers.

Cons: My main issue with the software has to do with the integration with my booking platform, although this has nothing to do with TourOpp, it's an issue that my booking software needs to adjust.

Pros: The automation side is great, it has reduced the manual aspect of communicating with our customers.

Cons: We have not found any cons yet, however we are sure that the TourOpp Go team will make short work of them if they ever come up.

Pros: It provides a basic service for an affordable price. There aren't a lot of bells and whistles but it offers some advantages for a good price.

Cons: I don't find the application to be user friendly, so when I need to create new automated messages it's not as simple as writing a response in the box. I would like tour-opp to send a monthly review of the number of messages sent, how many customers opted- out, how many customers proactively replied back with questions.

Pros: It's better than other sms marketing software I've tried, easy to use and at a good price.

Cons: I miss the multifunctionality of other similar software

Pros: Need to contact customer support. Not getting the reviews I hoped for.

Cons: It was easy to engage and they priced it per reservation so I can afford it.

Pros: How it helped our business to automatize SMS contacts at different stages of the customer journey (after purchase, prior tour, after tour)

Cons: It took some time to have our Booking Software integrated with TourOpp, but every integration in this industry takes time to complete.

Pros: - potentially good marketing tool for cross-selling - also useful to communicate operational details (i.e. meeting points, times etc.) - possibility to customize the automatic messages sent for each tour

Cons: - A strong statistic section is still missing: being a marketing tool, I feel we should be able to monitor the results by ourselves and even on a daily baisis, without having to wait for the monthly report to be sent by TourOpp

Pros: It is very simple to use and allows us to send our customers important information about their purchase and set up marketing strategies.

Cons: We haven't negative comments about this tool.

Pros: It's been very helpful for us, as we spent a lot of time answering the same questions for our clients. Now, we have that covered and it works great! Also, we've seen an increase in our reviews which was one of our main goals for this year, so we are super satisfied with all the results. The onboarding process was also super fast and friendly the team is always super helpful with everything we need!

Cons: I really like it. I'm sure improvements will come soon, which will make the experience even better.

Pros: the automation of all the features and ease of use.

Cons: the product is very good not much to improve software wise, could be less expensive

Pros: The automated messages save us time. We contact all of our guests before their start time to make sure they know where to go and when to arrive. This allows us to do that automatically which is a great time saver.

Cons: It would be nice to have a notification when a guest has a question that the bot cannot answer.

Pros: Tour Opp is user friendly and you can set up easily the automated messages aacording to your strategies

Cons: They are still developing 2-way messages so that could be a little bit upsetting for customers.

Pros: TourOpp has helped our business in multiple ways from the moment we launched it. The amount of last minute changes to tour food tours has dropped significantly by simply getting information to and from each guest in a very reliable way. The amount of man hours saved from making and taking phone calls by getting important information to the guests first is worth the price of the service alone.

Cons: I have nothing negative to say about these guys.

Pros: This product is cost effective and easy to use. It helps us communicate with tour guests and send important information, freeing up customer service staff to focus on other tasks.

Cons: So far I have been happy with the software.

Pros: Support to set up their software is very proactive.

Cons: Still learning how to use some of the features.

Pros: We haved saved so much time by switching to TourOpp. Our items being cross sold are an awesome advantage to us, which literally ends up paying for their services plus some!

Cons: We do not have any complaints about TourOpp