All categories
Niches in this category - the functional product types blended into "Live Chat" (59)
AI Chatbot & Conversational AI Platform116Contact Center & Helpdesk Software83Live Chat & Website Messaging Software74Conversational Marketing & Chatbot Lead Capture40Customer Communications Orchestration & Omnichannel Inbox39Customer Service AI Agent & Automation Platform34WhatsApp Business Messaging & Marketing Platform24Conversational & Messaging CRM21SMS & Mobile Messaging Marketing Platform11Co-Browsing & Visual Customer Support Platform10Customer Engagement & Cross-Channel Messaging Platform9Team Chat & Business Messaging Platform8CRM Software6AI Voice Agent & Voicebot Platform6AI Receptionist & Virtual Phone Answering Service5Marketing Automation Platform5Reputation & Review Marketing Platform4Shared Inbox & Collaborative Email Platform4Enterprise AI Search & Knowledge Management3AI Agent Builder & Orchestration Platform3Patient Engagement & Communication Platform3Digital Experience Analytics & Session Replay Platform3Unified Communications (UCaaS) Platform3Text-to-Pay & Conversational Payment Platform3Live Shopping & Social Commerce Platform3Lead Capture & Lead Management Software3Video Conferencing & Web Meeting Software3Appointment Scheduling & Online Booking Software2Online Community & Discussion Platform2Customer Data Platform & AI Personalization2Contact Center Quality Management & Workforce Optimization2Conversation Intelligence & Speech Analytics2Sales Engagement & Dialer Platform2All-in-One Team Collaboration Suite2Business Management Suite for SMBs2Ecommerce Marketing Automation Platform2Outsourced Virtual Assistant Staffing Service1Customer Engagement Platform for Restaurants & Local Businesses1Qualitative Research & Data Analysis Platform1B2B Sales Rep & Wholesale Order-Writing App1Vertical Industry Analytics Platform1Remote Desktop & Screen-Sharing Support Tool1Dental & Medical Practice Management Software1Digital Adoption Platform (DAP)1Secure Encrypted Messaging & Collaboration Platform1No-Code / Low-Code Application Platform1CPaaS / Messaging API Platform1Work Management & Team Task Collaboration Platform1Voice of Customer & Experience Management Platform1AI Personal Productivity Assistant1Social Media Management & AI Content Platform1IT Operations & AIOps Platform1Local Listings & Multi-Location Marketing Platform1Personalized Video Marketing & Sales Video Platform1Whistleblowing & Case Management Software1Remote IT Monitoring & Endpoint Management (RMM)1Knowledge Base & Wiki Software1IT/HR Service Desk AI Assistant1Cloud AI/ML API & Developer Services1
544 products12 pages scraped of 12551 in category5 sponsored15 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 1 | 4.7 | 10 | - | 4.6 / 4.9 / 4.6 / 4.5 | AI-powered live chat and chatbots to talk to your customers right from Microsoft Teams, Slack, Google Chat, WhatsApp and SMS. Learn more about Social Intents | |
| 2 | Zendesk Suite AdShortlist | 4.4 | 4,079 | - | 4.3 / 4.3 / 4.4 / 4.2 | Zendesk offers industry leading live chat software that¿s quick to implement and easy to use. Learn more about Zendesk Suite |
| 3 | Freshdesk AdShortlist | 4.5 | 3,420 | 81% | 4.5 / 4.5 / 4.3 / 4.4 | Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Learn more about Freshdesk |
| 4 | LiveAgent AdShortlist | 4.7 | 1,781 | 88% | 4.6 / 4.7 / 4.6 / 4.6 | Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial. Learn more about LiveAgent |
| 5 | 4.6 | 48 | - | 4.5 / 4.6 / 4.6 / 4.4 | Multi-Company Live Chat Software, Secure, Reliable Customer Engagement & Real-Time Customer Support. Learn more about Vision Helpdesk | |
| 6 | 4.7 | 24,100 | 86% | 4.6 / 4.4 / 4.6 / 4.5 | Slack is cloud-based software that unites people, projects, and tools, helping teams work efficiently with productivity & AI features. Learn more about Slack | |
| 7 | 4.7 | 16,356 | 89% | 4.8 / 4.3 / 4.6 / 4.7 | WhatsApp helps businesses engage customers, boost sales, and enhance service through direct communication. Learn more about WhatsApp | |
| 8 | 4.5 | 4,458 | - | 4.4 / 4.4 / 4.4 / 4.3 | Customer relationship management solution that helps businesses organize, track, and build relationships with leads and customers. Learn more about HubSpot CRM | |
| 9 | 4.5 | 3,050 | 81% | 4.5 / 4.4 / 4.3 / 4.4 | Engage visitors to your website 24/7 with Pipedrive's Chatbot and Live Chat. Turn your window shoppers into qualified leads. Learn more about Pipedrive | |
| 10 | 4.5 | 2,212 | - | 4.4 / 4.3 / 4.5 / 4.5 | Zoho Desk is a web-based customer service software equipped with an embeddable AI-powered chat widget for your website and app. Learn more about Zoho Desk | |
| 11 | LiveChat Shortlist | 4.6 | 1,723 | - | 4.6 / 4.6 / 4.5 / 4.5 | LiveChat lets existing and prospective customers talk to your company via your website and give them a personal experience in real time Learn more about LiveChat |
| 12 | Text Request Shortlist | 4.6 | 1,193 | - | 4.6 / 4.7 / 4.5 / 4.6 | The text messaging service that is crafted to cut through the noise, so you can connect with customers anytime, anywhere. Learn more about Text Request |
| 13 | Intercom Shortlist | 4.5 | 1,133 | - | 4.4 / 4.3 / 4.4 / 4.0 | Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers Learn more about Intercom |
| 14 | 4.2 | 990 | - | 4.0 / 4.0 / 4.3 / 4.2 | #1 free live chat and contact center software used by over 15 million companies. Also comes with free CRM and email marketing. Learn more about Bitrix24 | |
| 15 | 4.6 | 916 | 84% | 4.5 / 4.6 / 4.6 / 4.5 | Nextiva is an AI-enabled customer interaction management platform that unifies voice, video, chat, social media, and email. Learn more about Nextiva | |
| 16 | 4.7 | 907 | 84% | 4.5 / 4.8 / 4.6 / 4.7 | EngageBay is an AI-powered all-in-one CRM that helps businesses manage marketing, sales, and customer service from a single platform. Learn more about EngageBay CRM | |
| 17 | 4.5 | 848 | 82% | 4.4 / 4.5 / 4.3 / 4.4 | Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. Learn more about TeamSupport | |
| 18 | 4.5 | 824 | - | 4.1 / 4.3 / 4.4 / 4.2 | The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data. Learn more about Salesforce Service Cloud | |
| 19 | 4.7 | 704 | 85% | 4.7 / 4.6 / 4.6 / 4.5 | Use Birdeye Webchat to engage and convert web visitors into leads. . Learn more about Birdeye | |
| 20 | 4.3 | 669 | - | 4.5 / 3.9 / 4.3 / 4.1 | Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more. Learn more about Weave | |
| 21 | 4.6 | 647 | 84% | 4.5 / 4.6 / 4.5 / 4.3 | Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication. Learn more about Lime Connect | |
| 22 | Tidio Shortlist | 4.7 | 590 | 85% | 4.7 / 4.6 / 4.6 / 4.5 | Tidio's live chat software integrates multiple channels into one. Use it for social media, your website or store, even do video calls. Learn more about Tidio |
| 23 | 4.3 | 522 | - | 4.3 / 4.0 / 4.2 / 3.9 | Podium webchat immediately brings the conversation to text, so you can keep the conversation going long after the customer leaves your Learn more about Podium | |
| 24 | 4.5 | 471 | 83% | 4.7 / 4.6 / 4.3 / 4.4 | Beautiful Live chat solution with CRM and Help Desk integration and powerful reporting capabilities. GDPR Ready and Accessible. API. Learn more about Olark | |
| 25 | 4.4 | 465 | - | 4.4 / 4.1 / 4.4 / 4.3 | 3CX Live Chat is a free live chat solution that offers extra calling capabilities and team communication features at no cost Learn more about 3CX |