Vision Helpdesk

Pros: Vision help desk has been great for my office to use! Its customer service features and gamification have been wonderful and easy to work on a daily basis.

Cons: The only thing I didn’t like about Vision helpdesk, was that some of my employees had a hard time catching on. It was a learning curve for them, however once they caught on it was very easy to use!

Pros: Fonctionne parfaitement avec une belle police. Facile à utiliser. Un bon logiciel à un prix abordable. Vision Helpdesk gère toutes sortes d'interactions client depuis différents canaux (e-mail, chat, téléphone, réseaux sociaux) depuis un seul et même endroit. C'est très pratique pour tout organiser.

Cons: Vision Helpdesk est prévenant et collectif, rendant la communication simple. La page Forums est très complexe et peu conviviale.

Pros: Compatible with everything about my company

Cons: There isn’t one thing I can pin point that I do not like.

Pros: This product is a really good and easy solution.

Cons: There are no dislikes about this service.

Pros: Helped during the patient intake process

Cons: Can be better updated for the price that's paid

Pros: Multi-channel Support: Vision Helpdesk can handle all sorts of customer interactions from various channels—email, chat, phone, social media—all in one place. That’s pretty handy to keep everything organized.

Cons: Cost: Depending on the features you need, Vision Helpdesk can get a bit pricey, especially for small businesses or startups.

Pros: Off company website when I went to check on my account status

Cons: It was like speaking to a live agent. They were fast and so informative.

Pros: Vision Helpdesk is an amazing customer support software. It is easy to use and provides a great user experience. The customer service team is very knowledgeable and helpful.

Cons: What I liked least about Vision Helpdesk is its potential high cost..

Pros: 1. Enables very high level of customer engagement and ownership. 2, Very user friendly and is easy on your pocket 3. Has a lot of features and user friendly.

Cons: 1. The Forums page is very complex and is not easy to use. 2. Not very compatible with all the social media platforms

Pros: I like that offering support to our customers is easy with Vision Helpdesk. I like the plenty of customization options. The solution is easy to deploy and use.

Cons: Vision Helpdesk has been awesome. No dislikes.

Pros: Vision Helpdesk has determined approach in creating solid and immediate communication, where customers are well heard.

Cons: Vision Helpdesk is apprehensive and collective, making communication straightforward.

Pros: Vision Helpdesk is an amazing customer support software. It is easy to use and provides a great user experience. The customer service team is very knowledgeable and helpful. They are always willing to answer any questions or help troubleshoot any problems. They are also very prompt in responding to customer inquiries.

Cons: The only downside to Vision Helpdesk is the cost. It can be quite expensive for a customer service software. However, it is worth it for the excellent customer service you get in return.

Pros: Very useful software for our organization. It has lots of customization and automation which are helpful for us to manage multiple issues received and also priority chat option for quick support to users.

Cons: Not found any negative things in vision help desk till now. Enhancement in some features like knowledge-base and downloads will be more helpful for us.

Pros: Customer support handling via outlook was a real pain when I decided to switch to Vision helpdesk. Now things are well organized. I can quickly and effectively offer customer assistance.

Cons: Nothing for now :). I am very happy with the tool so nothing much I can complain about vision helpdesk.

Pros: ITIL features are much user friendly and easy to use. Linking of problems , Assets with Incidents is very easy and productive. Easy to integrate with our Active Directory server.

Cons: Some flexibility with dashboard and admin reports.

Pros: Vision helpdesk helps use to handle customer support tickets as well as live chat it one single portal which makes life easy for staff to create tickets or switch to chat, its fast and effective solution for staff as well as the customer.

Cons: Nothing quit serious to worry about. Using it for more than 10 years now.

Pros: Easy to use, easy integration with other platforms

Cons: Sometimes the system stability can failed

Pros: I like this software for the following reason: 1. The linkage with Google Suite that we use works seamless. 2. The web-based functionality helps to us the software from anywhere especially during the COVID-19 period. 3. The ability for users to log the calls via email or the system if they have the link via the web. 4. The Knowledge based.

Cons: So far I don't have anything I didn't as the basic needs of any Helpdesk tool are met.

Pros: Massive amount of features. Much more affordable than competitors. Lots of connectors. The support has been excellent so far.

Cons: The mobile app needs a lot of work. On Android, it loads but the app cannot be interacted with. On iOS, after you log in​, it crashes if you tap on anything. Sadly it is unusable. We plan to work with support to see if we can get it working for us but until then, the web browser works fine.

Pros: This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features. I'm always able to access and update tickets. Works fine with a good looking font. Easy-to-normal to use. Good software for a good price.

Cons: Well I didn't liked at all the User Interface as I think it needs a face lift. Sometimes when trying to set a category, subcategory or item, the app crashes back to Inbox.

Pros: Price friendly where its is easy to afford and install Offers the comfort of managing all the communication with customers using the social media channels in one stop

Cons: The product needs more time before it becomes operational in your devices. Other than that I have nothing terrible to say in regards to this product