Rating
4.6
48 reviews
Starting price
$15
Per User
Categories
3
Founded
2005
Employees
10
Vision Helpdesk's Live Chat Software is a secure, real-time multi-company live chat messaging platform that improves customer engagement by helping sales teams to convert website visitors into paying customer Key Aspects of Live Chat Software – * User-Friendliness * In-Built into Customer Support tools * Multi-Company Live Chat Management * Device-Independent (Browser-based) * Enhance Customer Support Team’s productivity * Engage Website Visitors to Increase Sales. * Powerful Automation
Ad spend / mo
$0
0 paid keywords
Paid visits / mo
0
Organic keywords
853
Organic visits / mo
371
The shared messaging across Live Chat & Website Messaging Software advertisers - the validated angles to copy. See the niche →
(48 reviews)
It's a functional helpdesk tool that handles the basics well, but it feels outdated compared to competitors.
Pros: The ticket management system is solid and straightforward. It's easy to create, assign, and track support tickets without getting lost in complicated menus. The interface is clean and Support response time has been decent when issues come up, and the customization options let us tweak workflows to match our process.
Cons: The mobile app is buggy and sometimes loses connection. Performance slows down when we have high ticket volumes.
Rabindra k. · Network Security Administrator · Computer & Network Security · October 30, 2025
My overall rating is very good for customer support and value for money. I refer my colleagues to use this software
Pros: Best service request process for customer. Easy to report the issues The resolution process is fast.
Cons: Lack of staff and server issues More maintenance break Anyway it has less disadvantage and recommended
Anonymous User · Vehicle integration engineer · Automotive · August 24, 2025
| Category | Page | Rank | Placement |
|---|---|---|---|
| Live Chat | 1 | 5 | Ad |
Domain confidence 99%
Pros: Vision helpdesk is the easiest out of all the helpdesks to use. It has many functions and has really helped me and my business
Cons: I found that for some software I use I could link them and the customer support on this matter was poor
Connor D. · Service desk analyst · Telecommunications · July 15, 2025
Vision help desk has been great! At our office we use it daily for customer support and feedback. Caring for our customers is our number 1 priority, and vision help desk makes that easy!
Pros: Vision help desk has been great for my office to use! Its customer service features and gamification have been wonderful and easy to work on a daily basis.
Cons: The only thing I didn’t like about Vision helpdesk, was that some of my employees had a hard time catching on. It was a learning curve for them, however once they caught on it was very easy to use!
Isaac A. · CEO · Human Resources · May 20, 2025
Pros: Fonctionne parfaitement avec une belle police. Facile à utiliser. Un bon logiciel à un prix abordable. Vision Helpdesk gère toutes sortes d'interactions client depuis différents canaux (e-mail, chat, téléphone, réseaux sociaux) depuis un seul et même endroit. C'est très pratique pour tout organiser.
Cons: Vision Helpdesk est prévenant et collectif, rendant la communication simple. La page Forums est très complexe et peu conviviale.
el mestapha e. · développement de programmes · Program Development · May 13, 2025
Pros: Compatible with everything about my company
Cons: There isn’t one thing I can pin point that I do not like.
Alexis M. · CEO · Accounting · March 22, 2025
My overall experience I would rate it as a 10 when rating 1-10. I enjoy it well.
Pros: This product is a really good and easy solution.
Cons: There are no dislikes about this service.
Darius S. · CEO · Construction · February 18, 2025
I would give it a 7 of 10 , features need to be more updated
Pros: Helped during the patient intake process
Cons: Can be better updated for the price that's paid
Deanna C. · Leasing Agent · Real Estate · February 10, 2025
Overall, Vision Helpdesk appears to be a powerful and flexible tool, with some areas for improvement. It seems to be well-regarded for its multi-channel support and customization options, but potential users should be prepared for an initial learning curve and consider the costs involved.
Pros: Multi-channel Support: Vision Helpdesk can handle all sorts of customer interactions from various channels—email, chat, phone, social media—all in one place. That’s pretty handy to keep everything organized.
Cons: Cost: Depending on the features you need, Vision Helpdesk can get a bit pricey, especially for small businesses or startups.
LEONARDO P. · Management Accountant · Hospitality · February 7, 2025
Wonderful, didn’t have to sit on the phone for airing for over an hour. It was so fast.
Pros: Off company website when I went to check on my account status
Cons: It was like speaking to a live agent. They were fast and so informative.
Madeline O. · Owner · Photography · February 3, 2025
Pros: Vision Helpdesk is an amazing customer support software. It is easy to use and provides a great user experience. The customer service team is very knowledgeable and helpful.
Cons: What I liked least about Vision Helpdesk is its potential high cost..
Brittany M. · Owner · Alternative Dispute Resolution · January 25, 2025
Value for money with a lot of features and easy to implement
Pros: 1. Enables very high level of customer engagement and ownership. 2, Very user friendly and is easy on your pocket 3. Has a lot of features and user friendly.
Cons: 1. The Forums page is very complex and is not easy to use. 2. Not very compatible with all the social media platforms
Raj S. · President · Computer & Network Security · December 26, 2024
Pros: I like that offering support to our customers is easy with Vision Helpdesk. I like the plenty of customization options. The solution is easy to deploy and use.
Cons: Vision Helpdesk has been awesome. No dislikes.
Simona M. · Digital Marketer · Telecommunications · December 19, 2024
Pros: Vision Helpdesk has determined approach in creating solid and immediate communication, where customers are well heard.
Cons: Vision Helpdesk is apprehensive and collective, making communication straightforward.
Gestione P. · Marketing Director · Maritime · May 6, 2024
I have been using Vision Helpdesk for a few months now and I am very pleased with it. The customer service team is always available and willing to help. The software is easy to use and provides a great user experience. The cost is a bit expensive but it is worth it for the excellent customer service you get in return.
Pros: Vision Helpdesk is an amazing customer support software. It is easy to use and provides a great user experience. The customer service team is very knowledgeable and helpful. They are always willing to answer any questions or help troubleshoot any problems. They are also very prompt in responding to customer inquiries.
Cons: The only downside to Vision Helpdesk is the cost. It can be quite expensive for a customer service software. However, it is worth it for the excellent customer service you get in return.
Boyang S. · Junior Data Integration Developer · Information Technology and Services · March 9, 2023
Overall its awesome software with lots of features and user friendly GUI. Support staff is also very helpful in case of any questions while using the tool
Pros: Very useful software for our organization. It has lots of customization and automation which are helpful for us to manage multiple issues received and also priority chat option for quick support to users.
Cons: Not found any negative things in vision help desk till now. Enhancement in some features like knowledge-base and downloads will be more helpful for us.
Kaustubh Y. · Helpdesk Admin · Education Management · August 19, 2022
I am pretty happy with vision helpdesk features, and live chat integration. I have tried a few customer support tools previously but they were not feature rich and the cost was pretty high. Presently very happy with overall service I get from vision helpdesk support staff as well.
Pros: Customer support handling via outlook was a real pain when I decided to switch to Vision helpdesk. Now things are well organized. I can quickly and effectively offer customer assistance.
Cons: Nothing for now :). I am very happy with the tool so nothing much I can complain about vision helpdesk.
Abhishek B. · Director · Information Technology and Services · August 11, 2022
Awesome experience with Vision Helpdesk and support from the team is also very quick and good.
Pros: ITIL features are much user friendly and easy to use. Linking of problems , Assets with Incidents is very easy and productive. Easy to integrate with our Active Directory server.
Cons: Some flexibility with dashboard and admin reports.
Manish P. · Administrator · Chemicals · May 24, 2022
WebhostingUK.com has been using Vision Helpdesk for over 10 years now, we have found this tool really helpfull and one of the best help desk software that offers you download as well as SAAS version. Multi-company satellite helpdesk feature than helps us support our reseller hosting customers...and now they have also introduced LiveChat which has made support process fast and effective.
Pros: Vision helpdesk helps use to handle customer support tickets as well as live chat it one single portal which makes life easy for staff to create tickets or switch to chat, its fast and effective solution for staff as well as the customer.
Cons: Nothing quit serious to worry about. Using it for more than 10 years now.
Daniel N. · Owner · Information Technology and Services · May 18, 2022
It was helpful to arrange, plan, execute and validate my helpdesk tasks.
Pros: Easy to use, easy integration with other platforms
Cons: Sometimes the system stability can failed
Issrrael I. · Advisor · Consumer Services · October 22, 2021
I am able to have a single point of contact with the users beyond just an email addresses. It formalises the need for a system and addresses audit queries concerning how users interact with IT.
Pros: I like this software for the following reason: 1. The linkage with Google Suite that we use works seamless. 2. The web-based functionality helps to us the software from anywhere especially during the COVID-19 period. 3. The ability for users to log the calls via email or the system if they have the link via the web. 4. The Knowledge based.
Cons: So far I don't have anything I didn't as the basic needs of any Helpdesk tool are met.
Patrick M. · IT Consultant · Environmental Services · January 20, 2021
Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.
Pros: Massive amount of features. Much more affordable than competitors. Lots of connectors. The support has been excellent so far.
Cons: The mobile app needs a lot of work. On Android, it loads but the app cannot be interacted with. On iOS, after you log in, it crashes if you tap on anything. Sadly it is unusable. We plan to work with support to see if we can get it working for us but until then, the web browser works fine.
Ryan R. · IT Help Desk Analyst · Museums and Institutions · August 30, 2019
Pros: This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features. I'm always able to access and update tickets. Works fine with a good looking font. Easy-to-normal to use. Good software for a good price.
Cons: Well I didn't liked at all the User Interface as I think it needs a face lift. Sometimes when trying to set a category, subcategory or item, the app crashes back to Inbox.
Daniel Alejandro M. · July 10, 2018
Talking to customers using Facebook, Twitter and other platforms is faster
Pros: Price friendly where its is easy to afford and install Offers the comfort of managing all the communication with customers using the social media channels in one stop
Cons: The product needs more time before it becomes operational in your devices. Other than that I have nothing terrible to say in regards to this product
Dennis M. · Technical Support Analyst · May 25, 2018
Gustavo S. · October 11, 2017
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