All categories
Niches in this category - the functional product types blended into "ITSM" (46)
IT Service Management (ITSM) Platform60Contact Center & Helpdesk Software58IT Operations & AIOps Platform12IT Asset Management (ITAM) Platform10Asset & Equipment Tracking Software7Remote IT Monitoring & Endpoint Management (RMM)7Remote Desktop & Screen-Sharing Support Tool6IT/HR Service Desk AI Assistant6On-Call & Incident Response Scheduling Platform5Professional Services Automation (PSA) Software4Customer Service AI Agent & Automation Platform4Workflow Automation & BPM Platform4CMMS & Maintenance Scheduling Software4Work Management & Team Task Collaboration Platform4Network Monitoring & Management Software3IT Asset Discovery & Network Inventory Tool3Identity & Access Management (IAM/IGA)3Field Service Management Software3Cybersecurity Posture & Vulnerability Management3Unified Endpoint Management (UEM) & MDM Platform3Time Tracking & Timesheet Software2Integrated GRC Platform2MSP Professional Services Automation (PSA) Platform2Configuration Management Database (CMDB) & Service Mapping Platform2AI Agent Builder & Orchestration Platform2Shared Inbox & Collaborative Email Platform1Mass Notification & Critical Event Management Platform1Client Portal & Document Collection Platform1Enterprise Architecture & Portfolio Management Platform1Business Process Modeling & BPMN Design Tool1Issue Tracker & ITSM Sync Connector1Integrated Workplace Management System (IWMS) / CAFM1Equipment Rental & Dealer Management ERP1Live Chat & Website Messaging Software1Inventory & Order Management System1Business Intelligence & Augmented Analytics Platform1Agile & Software Development Collaboration Tool1ETL, Data Integration & Pipeline Platform1Data Center Infrastructure Management (DCIM) Platform1Security Compliance Automation Platform1Cloud Cost Management & FinOps Platform1No-Code / Low-Code Application Platform1Software Asset Management (SAM) & License Optimization Platform1Network Configuration & Change Management Software1Project Portfolio Management (PPM) Platform1Knowledge Base & Wiki Software1
220 products6 pages scraped of 6227 in category12 sponsored14 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 1 | Freshservice AdShortlist | 4.5 | 704 | 84% | 4.6 / 4.6 / 4.3 / 4.4 | Modernize support with Freshservice, an AI-native ITSM platform that deflects tickets, accelerates resolutions, and uncomplicates IT. Learn more about Freshservice |
| 2 | Xurrent Ad | 4.7 | 27 | - | 4.6 / 4.8 / 4.5 / 4.7 | Modern ITSM with AI included. Go live in weeks, unify teams, automate workflows, and cut MTTR with one secure, easy-to-use platform. Learn more about Xurrent |
| 3 | Zendesk Suite AdShortlist | 4.4 | 4,079 | - | 4.3 / 4.3 / 4.4 / 4.2 | Zendesk offers the industry leading customer service solution. Learn more about Zendesk Suite |
| 4 | BOSSDesk AdShortlist | 4.6 | 139 | 89% | 4.5 / 4.8 / 4.4 / 4.7 | BOSSDesk is an award winning fully integrated ITSM/Help Desk /Service Desk solution available for both Cloud and On-Premise. Learn more about BOSSDesk |
| 5 | ManageEngine ServiceDesk Plus AdShortlist | 4.4 | 231 | - | 4.3 / 4.2 / 4.4 / 4.3 | Unlock efficiency, exceptional experiences, and industry-leading ROI from your ITSM processes. Learn more about ManageEngine ServiceDesk Plus |
| 6 | 4.6 | 108 | 92% | 4.7 / 4.6 / 4.5 / 4.5 | InvGate Service Desk is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO. Learn more about InvGate Service Management | |
| 7 | Atera Ad | 4.5 | 448 | 88% | 4.6 / 4.5 / 4.3 / 4.6 | Manage assets, inventory, and ticketing in one full-stack platform, all while cut your IT workload with AI agents. Learn more about Atera |
| 8 | NinjaOne AdShortlist | 4.7 | 288 | 91% | 4.7 / 4.7 / 4.5 / 4.6 | NinjaOne is the leading unified IT operations platform, providing a seamless and single-pane solution. Learn more about NinjaOne |
| 9 | SysAid AdShortlist | 4.5 | 517 | 85% | 4.5 / 4.5 / 4.5 / 4.5 | SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. Learn more about SysAid |
| 10 | 4.6 | 48 | - | 4.5 / 4.6 / 4.6 / 4.4 | Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software. Learn more about Vision Helpdesk | |
| 11 | AlertOps Ad | 4.7 | 21 | - | 4.1 / 4.5 / 4.6 / 4.7 | By allowing teams to choose the tools they use, AlertOps empowers organizations to drive creation of custom processes Learn more about AlertOps |
| 12 | 4.6 | 38 | - | 4.5 / 4.6 / 4.5 / 4.5 | AssetSonar helps IT teams deliver smarter service by connecting tickets, SLAs, automation, self-service, and AI with asset context. Learn more about AssetSonar | |
| 13 | 4.6 | 11,626 | 84% | 4.6 / 4.3 / 4.6 / 4.4 | TeamViewer streamlines IT service delivery with secure remote support, ensuring swift response to service requests and incidents. Learn more about TeamViewer ONE | |
| 14 | 4.5 | 3,420 | 81% | 4.5 / 4.5 / 4.3 / 4.4 | Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Learn more about Freshdesk | |
| 15 | 4.6 | 1,639 | 87% | 4.5 / 4.5 / 4.6 / 4.5 | On-prem & cloud-based unified endpoint management and security tool that helps manage organization endpoints from single console. Learn more about ManageEngine Endpoint Central | |
| 16 | 4.6 | 1,543 | - | 4.4 / 4.6 / 4.5 / 4.6 | Service management requires complete asset visibility. Streamline operations with asset tracking trusted by thousands of organizations. Learn more about EZO | |
| 17 | 4.7 | 1,402 | 90% | 4.7 / 4.6 / 4.6 / 4.7 | Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe. Learn more about Zoho Assist | |
| 18 | 4.6 | 1,218 | 86% | 4.4 / 4.2 / 4.6 / 4.5 | GitLab unifies planning, CI/CD, security, and agentic AI, eliminating the tool handoffs that slow software delivery. Learn more today. Learn more about GitLab | |
| 19 | 4.5 | 848 | 82% | 4.4 / 4.5 / 4.3 / 4.4 | Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. Learn more about TeamSupport | |
| 20 | Salesforce Service Cloud Shortlist | 4.5 | 824 | - | 4.1 / 4.3 / 4.4 / 4.2 | Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels. Learn more about Salesforce Service Cloud |
| 21 | JIRA Service Management Shortlist | 4.5 | 769 | - | 4.2 / 4.3 / 4.5 / 4.3 | ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. Learn more about JIRA Service Management |
| 22 | SolarWinds Service Desk Shortlist | 4.6 | 577 | 85% | 4.6 / 4.6 / 4.4 / 4.5 | An AI-driven, ITIL-ready ITSM platform. Automate workflows, unify asset management, and scale enterprise support without complexity. Learn more about SolarWinds Service Desk |
| 23 | 4.7 | 447 | 91% | 4.8 / 4.6 / 4.5 / 4.7 | Supremo is an easy-to-use, secure, but affordable remote desktop software for Windows, macOS, iOS, Android, and Linux. Learn more about Supremo Remote Desktop | |
| 24 | 4.8 | 389 | 90% | 4.8 / 4.7 / 4.5 / 4.7 | Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support. Learn more about FixMe.IT | |
| 25 | ServiceNow Shortlist | 4.5 | 348 | - | 4.2 / 4.3 / 4.5 / 4.1 | Deliver services that amaze your users, increase productivity, and achieve new insights by consolidating to the most innovative ITSM. Learn more about ServiceNow |