SolarWinds Service Desk

Pros: Custom attributes assist with multi-faceted teams, SLA, and Service management designed with a Service Desk that manages with Value. Compared to other tools, it excels and allows a full overview of all teams using the desk with interactive dashboards to assist the Management team.

Cons: Some elements require a lot of thought, Service Catalogs, but overall, an OOB experience that did not hinder progress to launch the new desk.

Pros: Knowledge Base Article Access can be Customized

Cons: Domain management requires the enterprise plan

Pros: accuracy of timeline and real time viewing

Cons: no actual call support to troubleshoot or actual real person to explain or breakdown a solution to any issues at hand

Pros: Easy access to monitoring multiple networks

Cons: Lack of technical support to direct comments, questions or query's to

Pros: SolarWinds Service Desk has significantly improved my small business's IT management by providing a user-friendly platform for addressing and resolving issues. The easy-to-use platform allows me to quickly track tickets, and automate repetitive tasks, saving me time and effort. The software integrates well with other tools, and the insightful reports help me stay informed about my team's performance and make data-driven decisions to improve our service delivery.

Cons: SolarWinds Service Desk's advanced features require some learning, dedicate time to explore its capabilities.

Pros: Ease of use and good value for money as well.

Cons: Some SolarWinds products may be resource-intensive, requiring significant hardware resources and system resources to run effectively.

Pros: From asset tracking to IT management, this tool has all we need The deployment process is quite straightforward and the customer support is amazing.

Cons: Quite helpful and no worthy complaints to list.

Pros: Being a IT services company with multiple clients and different networks and tenants. Helps cut down my task and admin duties in half.

Cons: The price is high compared to other options but the integrations it offers is worth it to my business structure.

Pros: Super reliable and efficient in all ways

Cons: Haven’t encountered any problems using the Service Desk provided by Solarwinds..Solarwinds is excellent and amazing with all its products

Pros: Allows us to monitor and spot issues after alerts have come in

Cons: I have no negative experiences with Solarwinds

Pros: I like the simplicity to use Solarwinds all day

Cons: A lot of tools to i dont know how its working

Pros: The platform was visually appealing and the setup seemed rather easy to become accustomed to.

Cons: We were unable to come to a monetary agreement and went with another ITSM.

Pros: Solarwinds service desk is used to manage and handle our network entirely with its amazing alert generating features.

Cons: Nothing to be like least in solarwinds, it is best to manage and handle network alerts and if anything went wrong or any issue with our network devices it os generating alerts and alarms for the same.

Pros: Easy to use and configure. automated inventory system and great help desk ticketing service

Cons: limited integration options and support can be quicker.

Pros: The best WAY to open a ticket with simple codes and tool

Cons: The excess of email confirmation regarding the ticket

Pros: Users can see where their requests are in the IT department's queue, and the department can stay organized. A revolutionary advance in Service Desk/Help Desk ticketing systems. Enabled IT support staff to generate user-specific support tickets with greater specificity. They all fulfilled different functions.

Cons: The SolarWinds app did not provide the end user with many options to create their own ticket. We switched to local JIRA because it used to avoid self-service.

Pros: Cuenta con una interfaz muy bella a simple vista, es un aplicativo muy completo y facil de utilizar.

Cons: No vi ninfun problema tener en cuenta que esta diseñado estrictamente para el departamento de IT

Pros: Este programa es muy completo se ajusto a mis requerimientos.

Cons: Tiene una que otra falla pero es facil de solucionar no me quejo en realidad.

Pros: Es una herramienta muy economica para todas las prestaciones que ofrece.

Cons: Teniendo en cuenta que sus informes no son tan exactos podria mejorar.

Pros: Through the central panel we can see each and every one of the computers that make up our local infrastructure in each of the dependencies (this includes desktops, laptops, printers all in 1, etc.), this means that we can validate their performance and detect when patches or security updates are required in any of them or in the operating system they have, It also allows us to monitor by means of risk management any activity not endorsed by the IT group, such as browsing on websites not authorized by the organization or installing applications within the corporate network, which derives in risk for the security of the equipment and the information contained therein, as well as detecting unlicensed software within the infrastructure, which would be risky for the IT team.

Cons: Normally the interactions with our IT help desk was a tedious process and in some cases delayed in the attention of incidents or requirements of some areas, SolarWinds SD has adapted within its interface a high degree of intuitiveness that is perceived by each of the users who interact with this tool for the creation of incidents and thus define or assign such requirement to the appropriate personnel in order to achieve a response in the shortest possible time, this ensures maintaining the level of service without any impact and the business process without striking alterations; Solarwinds SD so far has no negative reactions in our organization.

Pros: Sistema de fácil implantação e configuração. Muito útil e eficiente para monitoramento de redes e infraestrutura.

Cons: Depende de licenciamento porém, não é dos mais caros e atende a necessidade de forma eficiente.

Pros: Easy to deploy and customize. Love the easy of it's management.

Cons: Nothing major I can think of. Cost is a little at the higher end.